VeSync

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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VeSync

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of VeSync's key feedback

1

Connectivity Issues

Many users experience connectivity problems with the app, particularly after updates or power outages, affecting their ability to sync devices like scales and air purifiers. Approximately 15% of users report these issues, leading to frustration and reduced app utility.

After the recent update, my weight scale no longer connects to the app, making it almost useless.

2

Intrusive Ads

Users are frustrated with the intrusive ads within the app, which interfere with basic functionality and user experience. This issue affects about 10% of users, who find the ads disruptive and unnecessary for a paid product.

The app is filled with ads that make it difficult to use my devices, which is very frustrating.

3

Data Privacy Concerns

There are significant concerns about data privacy, with users unhappy about the amount of personal information required to use the app. Around 8% of users express discomfort with the app's data collection practices.

I don't understand why the app needs so much personal information just to use a scale.

4

Feature Limitations

Users find the app's features limited, particularly in food tracking and recipe management, which do not meet their expectations for integration and ease of use. Approximately 12% of users are affected by these limitations, which hinder their ability to fully utilize the app.

The app's food tracking is limited and doesn't sync well with other health platforms, making it less useful.

"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."

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Director of Product and Design Operations, Grubhub

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

VeSync
VeSync receives mixed feedback, with users praising its ease of use and functionality for controlling smart devices, but some criticize the app for being buggy and having intrusive ads. Users appreciate its integration with health apps, but there are complaints about connectivity issues and unnecessary features.

#2 RUNNER UP

Google Home
Google Home has a polarized reception, with users appreciating its device integration and control features, but many express frustration over connectivity issues and the app's complexity. Frequent updates and changes have led to dissatisfaction, with some users preferring the older Nest app for its simplicity.

#3 Straggler

Apple Home
Apple Home is criticized for its lack of functionality and user-friendliness, with many users experiencing connectivity issues and limited automation capabilities. Despite being an Apple product, users find it lacking in features and reliability compared to competitors, leading to widespread dissatisfaction.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
VeSync
#1 Users Choice
VeSync receives mixed feedback, with users praising its ease of use and functionality for controlling smart devices, but some criticize the app for being buggy and having intrusive ads. Users appreciate its integration with health apps, but there are complaints about connectivity issues and unnecessary features.
Google Home
#2 Runner-up
Google Home has a polarized reception, with users appreciating its device integration and control features, but many express frustration over connectivity issues and the app's complexity. Frequent updates and changes have led to dissatisfaction, with some users preferring the older Nest app for its simplicity.
Apple Home
#3 Straggler
Apple Home is criticized for its lack of functionality and user-friendliness, with many users experiencing connectivity issues and limited automation capabilities. Despite being an Apple product, users find it lacking in features and reliability compared to competitors, leading to widespread dissatisfaction.

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Nuggets

Major Highlights of the Week

Connectivity Issues
Users experience frequent disconnections between the app and their devices, particularly after updates or power outages, leading to frustration and the need for repeated setups. This undermines the app's reliability and user satisfaction, as seen in complaints about devices going offline and requiring reinstallation.
The app worked for the first 3 months then after that it has been a struggle; if our power goes out due to a storm it kicks us out of sync and we have to reset everything.
Intrusive Ads
The presence of ads within the app is a significant annoyance for users, especially since they have already paid for the devices. This detracts from the user experience, as ads interfere with basic app functionality and navigation.
App was amazing at first, but now, after an update, the (new) ads are nothing but right in the way of trying to get an overall idea without having to scroll past ads.
Data Privacy Concerns
Users are concerned about the app's data collection practices, including the need for personal information and the frequent updates to user agreements. This raises trust issues and leads to dissatisfaction with the app's privacy policies.
Why the hell does your new privacy policy give you permission to collect info about my gender, address, and phone number? I JUST WANTED A SCALE, THIS IS RIDICULOUS!!
Feature Limitations
The app lacks certain expected features, such as the ability to create custom recipes or track multiple servings, which limits its utility for users who meal prep or have specific dietary needs. This gap in functionality is a source of frustration for users seeking comprehensive tracking.
I hate that I have to weigh or do manual math every single day to calculate macros; I wish there was like a copy and paste function.
Inaccurate Measurements
Some users report inaccuracies in the app's data, such as incorrect calorie counts or body composition metrics, which undermines the app's credibility and usefulness for health tracking. This issue is particularly problematic for users relying on precise data for fitness goals.
This app was fine for what it did, now it's just awful; it displayed wrong information, trying to say milk is 400 kcal for 1/2 cup which is half a serving.
Complex Setup Process
The app's setup process is perceived as overly complex, requiring unnecessary permissions and steps, which deters users from fully utilizing the app. This complexity is a barrier to entry, especially for users who prefer straightforward, user-friendly interfaces.
Why on earth do I need an account? Skipping that, why do I have to turn on everything on my phone just to get it working?
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Connectivity Issues
Users experience frequent disconnections between the app and their devices, particularly after updates or power outages, leading to frustration and the need for repeated setups. This undermines the app's reliability and user satisfaction, as seen in complaints about devices going offline and requiring reinstallation.
Intrusive Ads
The presence of ads within the app is a significant annoyance for users, especially since they have already paid for the devices. This detracts from the user experience, as ads interfere with basic app functionality and navigation.
Data Privacy Concerns
Users are concerned about the app's data collection practices, including the need for personal information and the frequent updates to user agreements. This raises trust issues and leads to dissatisfaction with the app's privacy policies.
Feature Limitations
The app lacks certain expected features, such as the ability to create custom recipes or track multiple servings, which limits its utility for users who meal prep or have specific dietary needs. This gap in functionality is a source of frustration for users seeking comprehensive tracking.
Inaccurate Measurements
Some users report inaccuracies in the app's data, such as incorrect calorie counts or body composition metrics, which undermines the app's credibility and usefulness for health tracking. This issue is particularly problematic for users relying on precise data for fitness goals.
Complex Setup Process
The app's setup process is perceived as overly complex, requiring unnecessary permissions and steps, which deters users from fully utilizing the app. This complexity is a barrier to entry, especially for users who prefer straightforward, user-friendly interfaces.

Quotes of the week

Hear from some of the most impactful users to drive changes

I purchased the scale and downloaded the app. It tracks fast, but only my diet. I also drink water, tea, and other beverages. I would pay a reasonable annual subscription fee for full service, rather than using two apps. Please consider this for iPhone tracking.
Minister Noble
Love this app and what it provides with my digital food scale. I meal prep and portion out my meals, but I wish there was a copy and paste function for macros. It's frustrating to manually measure since I meal prep all my food in containers.
fiyah cracker
Frustrated with the app's synchronization with WiFi and air purifiers. It worked for the first 3 months, but now it's a struggle. Power outages kick us out of sync, and the app doesn’t recognize new air purifiers. It's been more of a headache than helpful.
1derbread

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The quotes of the week

Hear from some of the most impactful users to drive changes
I purchased the scale and downloaded the app. It tracks fast, but only my diet. I also drink water, tea, and other beverages. I would pay a reasonable annual subscription fee for full service, rather than using two apps. Please consider this for iPhone tracking.
Candice Wu
App Store
Love this app and what it provides with my digital food scale. I meal prep and portion out my meals, but I wish there was a copy and paste function for macros. It's frustrating to manually measure since I meal prep all my food in containers.
Kelly Williams
Google Play
Frustrated with the app's synchronization with WiFi and air purifiers. It worked for the first 3 months, but now it's a struggle. Power outages kick us out of sync, and the app doesn’t recognize new air purifiers. It's been more of a headache than helpful.
Koray Okumus
Google Play

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