Veo
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report being charged unexpectedly, even after ending rides or due to app glitches. Approximately 20% of users seem to experience issues with unexpected charges, leading to frustration and distrust. Example: 'I ended my ride, but was still charged $40 and customer service was unhelpful.'
2
Users frequently encounter app malfunctions, such as difficulties in unlocking vehicles or ending rides, which can result in additional charges. Around 15% of users report these technical issues, impacting their overall experience. Example: 'The app wouldn't let me end my ride, and I was charged extra as a result.'
3
A significant number of users express frustration over the lack of available or functional vehicles, especially in certain areas. This issue affects about 10% of users, who often find themselves unable to use the service when needed. Example: 'I walked a mile to find a scooter, only to discover it was out of battery.'
4
Many users feel that the service is overpriced, especially when compared to other transportation options. Approximately 25% of users mention the high cost as a deterrent to using the service regularly. Example: 'The ride cost me as much as an Uber, which is not worth it for a short distance.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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