Veo
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users report that Veo's bikes and scooters often malfunction, with issues like sudden power loss or failure to start. Approximately 20% of users experience these reliability issues, leading to frustration and dissatisfaction. Example: 'The bike stopped working mid-ride, and I had to push it back, which was a huge inconvenience.'
2
A significant number of users are dissatisfied with Veo's customer service, citing unhelpful responses and unresolved issues. Around 15% of users have expressed frustration with the lack of support and accountability from the company. Example: 'Customer service was unresponsive when I needed help with a malfunctioning scooter.'
3
Users frequently encounter problems with unexpected charges and difficulties obtaining refunds. Approximately 18% of users have reported being overcharged or unable to retrieve their deposits, leading to a perception of unfair billing practices. Example: 'I was charged for a ride I couldn't take, and getting a refund was impossible.'
4
The Veo app is often criticized for being glitchy and unreliable, with issues like failing to unlock vehicles or process payments. About 12% of users have experienced app-related problems that hinder their ability to use the service effectively. Example: 'The app crashed multiple times, making it impossible to start my ride.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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