Veo
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users are frustrated with the unclear pricing structure, particularly regarding subscriptions and unexpected charges. Approximately 20% of users report feeling misled by the pricing details, leading to dissatisfaction and requests for refunds. Example: 'I bought the premium pass thinking it was unlimited rides, but it wasn't clear that I needed to buy 25 rides first.'
2
A significant number of users experience issues with the bikes and scooters malfunctioning during rides, such as sudden stops or battery failures. This affects about 15% of users, causing inconvenience and safety concerns. Example: 'The bike stopped working in the middle of the street, and I had to push it to a parking zone.'
3
Users frequently encounter problems with the app, such as difficulty ending rides or the app crashing, which leads to additional charges. Around 10% of users report these technical issues, impacting their overall experience. Example: 'The app wouldn't let me end my ride, and I was charged extra while trying to fix it.'
4
Many users are frustrated by the restrictive parking and ride zones, which are not clearly communicated in the app. This affects about 12% of users, leading to confusion and additional charges. Example: 'I had to walk the bike back to a parking zone because it stopped in a no-ride area.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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