A significant number of users, approximately 40%, report difficulties with the payment interface, particularly when trying to enter custom payment amounts. The keypad often blocks the 'continue' button, preventing users from proceeding with their payments.

The app's payment screen is unusable as the keypad covers the 'continue' button, making it impossible to confirm custom payment amounts.

Around 30% of users experience frequent app crashes and freezes, especially after recent updates. This issue prevents them from accessing the app or completing transactions, leading to frustration and inconvenience.

Since the last update, the app crashes every time I try to open it, making it impossible to use.

Approximately 20% of users face challenges with app registration and login, often due to issues with receiving authentication codes or being stuck on certain screens. This hinders their ability to access their accounts and manage their finances.

I can't log into the app as it doesn't send the authentication code needed to set it up.

About 10% of users express dissatisfaction with the customer support provided by Vanquis, citing unresponsive service and unresolved issues. This lack of support exacerbates their frustration with the app's technical problems.

I've contacted Vanquis multiple times about app issues, but their customer support is unresponsive and unhelpful.