Vanquis
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users report that the app crashes upon opening, especially after recent updates, rendering it unusable. Approximately 30% of users seem to be affected by this issue, as they are unable to access their accounts or authorize payments. Example: 'The app crashes every time I try to open it, making it impossible to use my card online.'
2
Many users are frustrated with the inability to make payments beyond the minimum amount due to interface issues, such as the keypad blocking the confirm button. This affects around 25% of users, who are forced to use alternative methods to make payments. Example: 'I can't make any payments over the minimum amount because the keypad blocks the confirm button.'
3
Users are experiencing difficulties registering their cards on the app, with issues like phone number verification failures and registration being removed from other devices. This affects about 15% of users, causing significant inconvenience. Example: 'I can't register my card on the app, and it keeps saying my phone number is incorrect.'
4
Some users are unable to download or view their monthly statements, which is crucial for financial management. This issue affects approximately 10% of users, who are left without access to important financial information. Example: 'I can't download my monthly statements, which I need for my accountant.'
COMPETITORS ANALYSIS
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