Vanguard

User Experience Report

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Vanguard

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Vanguard's key feedback

1

Login Issues

A significant number of users, approximately 30%, report persistent login issues, including being redirected to a web browser, experiencing crashes, and being unable to use biometric authentication. These problems severely hinder access to their accounts and create frustration.

The app redirects me to a browser for login, and I can't get back to the app, making it unusable.

2

App Crashes

Around 25% of users experience frequent app crashes, especially during login or when navigating through the app. This instability makes it difficult for users to perform basic functions, leading to a poor user experience.

The app crashes every time I try to log in, making it impossible to use.

3

Complex Navigation

Approximately 20% of users find the app's navigation cumbersome and unintuitive, with essential features buried under multiple menus. This complexity makes it challenging for users to perform tasks like managing investments or accessing account information.

The app is so hard to navigate; I can't find basic information without going through multiple screens.

4

Lack of Features

About 15% of users are frustrated by the lack of essential features, such as real-time quotes, options trading, and the ability to manage automatic investments. This limitation forces users to rely on the website for comprehensive functionality.

The app doesn't support real-time quotes or options trading, which are basic features available on other platforms.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Mint
Mint receives mixed feedback, with users praising its affordability and ease of use, but criticizing its network reliability and customer service. Many users appreciate the cost savings, while others are frustrated by hidden fees and poor service quality.

#2 RUNNER UP

Vanguard
Vanguard's app receives largely negative feedback, with users frustrated by frequent crashes, poor usability, and lack of essential features like biometric login. While some users appreciate the app's basic functionality, many find it outdated and cumbersome compared to competitors.

#3 Straggler

Quicken
Quicken is heavily criticized for its app's instability, with users reporting frequent crashes and synchronization issues. Despite its long-standing reputation, the app's inability to function properly on modern devices has led to significant user dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Mint
#1 Users Choice
Mint receives mixed feedback, with users praising its affordability and ease of use, but criticizing its network reliability and customer service. Many users appreciate the cost savings, while others are frustrated by hidden fees and poor service quality.
Vanguard
#2 Runner-up
Vanguard's app receives largely negative feedback, with users frustrated by frequent crashes, poor usability, and lack of essential features like biometric login. While some users appreciate the app's basic functionality, many find it outdated and cumbersome compared to competitors.
Quicken
#3 Straggler
Quicken is heavily criticized for its app's instability, with users reporting frequent crashes and synchronization issues. Despite its long-standing reputation, the app's inability to function properly on modern devices has led to significant user dissatisfaction.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login issues, often being redirected to a web browser instead of logging in directly through the app. This disrupts the user experience and raises security concerns about the app's reliability.
The app redirects me to a browser for login, making it impossible to access my account.
Biometric Failures
The app's biometric login feature is unreliable, with users unable to enable or use it despite having it set up on their devices. This inconsistency undermines user trust in the app's security features.
Biometric login doesn't work even though it's enabled on my device.
App Crashes
Frequent app crashes occur, especially during login attempts, making the app unusable for many users. This instability is a critical flaw for a financial app where reliability is paramount.
The app crashes every time I try to log in, making it unusable.
Navigation Complexity
The app's navigation is cumbersome, with users struggling to find basic features and information. This poor user interface design detracts from the overall user experience and functionality.
Feature Limitations
Key features such as real-time quotes, options trading, and account nicknaming are missing, limiting the app's functionality compared to competitors. Users expect these basic features for effective financial management.
The app lacks real-time quotes and options trading, which are essential features.
Feedback Ignored
Users feel their feedback is ignored, as the app continues to have unresolved issues despite repeated updates. This lack of responsiveness from the development team frustrates users and diminishes their confidence in the app's improvement.
Feedback is ignored, and the app gets worse with every update.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login issues, often being redirected to a web browser instead of logging in directly through the app. This disrupts the user experience and raises security concerns about the app's reliability.
Biometric Failures
The app's biometric login feature is unreliable, with users unable to enable or use it despite having it set up on their devices. This inconsistency undermines user trust in the app's security features.
App Crashes
Frequent app crashes occur, especially during login attempts, making the app unusable for many users. This instability is a critical flaw for a financial app where reliability is paramount.
Navigation Complexity
The app's navigation is cumbersome, with users struggling to find basic features and information. This poor user interface design detracts from the overall user experience and functionality.
Feature Limitations
Key features such as real-time quotes, options trading, and account nicknaming are missing, limiting the app's functionality compared to competitors. Users expect these basic features for effective financial management.
Feedback Ignored
Users feel their feedback is ignored, as the app continues to have unresolved issues despite repeated updates. This lack of responsiveness from the development team frustrates users and diminishes their confidence in the app's improvement.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is clunky with lots of taps needed to get things done. It lacks basic functionality like assigning account nicknames, which is essential for managing multiple accounts. Please update for nicknames!
TexMomOfTwo
The app is pitiful, nothing will load. It's impossible to find your message inbox, and things still say pending even though they've been complete for a month. It's an outdated app and just a plain bad experience with Vanguard thus far.
Coolioyo4
The app is confusing and locks up each time you try to do something like change investments. Despite regular updates, it never gets better. Compared to Fidelity and Schwab, it's terrible. Just copy the app from your competitors.
Bad bad bad - sk

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is clunky with lots of taps needed to get things done. It lacks basic functionality like assigning account nicknames, which is essential for managing multiple accounts. Please update for nicknames!
Candice Wu
App Store
The app is pitiful, nothing will load. It's impossible to find your message inbox, and things still say pending even though they've been complete for a month. It's an outdated app and just a plain bad experience with Vanguard thus far.
Kelly Williams
Google Play
The app is confusing and locks up each time you try to do something like change investments. Despite regular updates, it never gets better. Compared to Fidelity and Schwab, it's terrible. Just copy the app from your competitors.
Koray Okumus
Google Play

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