A significant number of users, approximately 40%, report difficulties logging into the app, with issues ranging from server errors to incorrect credential recognition. This problem is exacerbated by the app's failure to send password reset emails, leaving users unable to access their accounts.

I can't log in because I can't remember my user name or password, and the app won't send a reset email.

Around 30% of users experience frequent app crashes, often resulting in a blank white screen, which prevents them from accessing essential features like appointments and messages. This issue is particularly frustrating for users who rely on the app for telehealth sessions.

Every time I sign into the app, I just get a blank white screen and can't do anything.

Approximately 25% of users find the app's user interface to be outdated and difficult to navigate, with issues such as tiny fonts, unresponsive scroll wheels, and a lack of basic features like zooming or landscape mode. This makes filling out forms and accessing information cumbersome.

The font is so tiny it's unreadable unless I squint, and there's no ability to zoom or rotate to landscape.

About 20% of users are frustrated by the app's lack of communication features, such as the inability to send messages to providers or receive notifications. This limitation hinders effective communication between patients and their healthcare providers.

The app provides no way of actually messaging my provider, and I never get notifications.