My Epic: Skiing & Snowboarding

User Experience Report

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My Epic: Skiing & Snowboarding

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of My Epic: Skiing & Snowboarding's key feedback

1

Login Issues

A significant number of users, approximately 20%, report persistent login issues, where the app fails to retain login credentials, requiring repeated logins. This inconvenience is exacerbated by the app logging users out with each update, leading to frustration.

I keep being logged out with each update, and it's very annoying to have to look up my password every time.

2

GPS and Tracking Failures

Around 25% of users experience unreliable GPS tracking, with the app failing to record data consistently, leading to inaccurate or missing skiing statistics. This issue undermines the app's core functionality of tracking skiing stats.

Even though I turned it on in the morning and it was running all day, no GPS data was collected.

3

Customer Support Frustrations

Approximately 15% of users express dissatisfaction with customer support, citing unhelpful responses and difficulty in resolving issues, which diminishes the overall user experience.

Vail Resorts is not helpful and insanely difficult to talk to, making it a horrible pass experience.

4

App Performance and Usability

About 30% of users report that the app is slow, buggy, and difficult to navigate, with features that often fail to work as intended, leading to a frustrating user experience.

The app barely works, often won't load or immediately closes, and the few features it has hardly function.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

My Epic: Skiing & Snowboarding
Slopes receives overwhelmingly positive feedback for its accurate tracking, user-friendly interface, and comprehensive features. Users appreciate its ability to track runs, speed, and vertical feet, and the app's reliability and ease of use are frequently praised. The app's customer service and continuous improvements also contribute to its high satisfaction.

#2 RUNNER UP

Ikon Pass
Ikon Pass receives mixed reviews, with users appreciating its potential and some features like trail status updates. However, many users report issues with app functionality, such as login problems, inaccurate tracking, and poor customer service. The app's usability and reliability are common points of criticism.

#3 Straggler

My Epic: Skiing & Snowboarding
My Epic: Skiing & Snowboarding has mixed feedback, with users praising its concept and features like mobile pass scanning and trail maps. However, many users report technical issues, such as GPS tracking failures and login problems, and express frustration with customer service and app reliability.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
My Epic: Skiing & Snowboarding
#1 Users Choice
Slopes receives overwhelmingly positive feedback for its accurate tracking, user-friendly interface, and comprehensive features. Users appreciate its ability to track runs, speed, and vertical feet, and the app's reliability and ease of use are frequently praised. The app's customer service and continuous improvements also contribute to its high satisfaction.
Ikon Pass
#2 Runner-up
Ikon Pass receives mixed reviews, with users appreciating its potential and some features like trail status updates. However, many users report issues with app functionality, such as login problems, inaccurate tracking, and poor customer service. The app's usability and reliability are common points of criticism.
My Epic: Skiing & Snowboarding
#3 Straggler
My Epic: Skiing & Snowboarding has mixed feedback, with users praising its concept and features like mobile pass scanning and trail maps. However, many users report technical issues, such as GPS tracking failures and login problems, and express frustration with customer service and app reliability.

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Nuggets

Major Highlights of the Week

Login Persistence
Users are frequently logged out, requiring repeated logins, which disrupts the user experience and diminishes app usability. This issue is exacerbated by app updates that fail to maintain user sessions.
I keep being logged out with each update, and it's very annoying to have to look up my password every time.
GPS Tracking Failures
The app's GPS tracking is unreliable, often failing to record data or inaccurately tracking ski runs, which undermines the core functionality of tracking skiing stats. This inconsistency frustrates users who rely on accurate performance metrics.
Even though I turned it on in the morning and it was running all day, no GPS data was collected.
Digital Ticket Issues
Digital tickets frequently fail to scan, causing inconvenience and necessitating physical backups, which contradicts the app's promise of seamless, hands-free access. This failure impacts user trust in the app's reliability.
Digital ticket didn’t scan on multiple days, so I had to rely on a physical pass.
Inaccurate Statistics
The app provides incorrect skiing statistics, either overcounting or undercounting runs, which frustrates users who value precise tracking of their skiing activities. This inaccuracy diminishes the app's value proposition as a performance tracker.
It either over counts my runs or under counts, making it useless for tracking my skiing stats.
Customer Support Challenges
Users experience poor customer support, with unhelpful responses and difficulty in resolving issues, leading to dissatisfaction and a negative perception of the brand. This lack of effective support exacerbates user frustration with app issues.
Customer support is terrible and unhelpful, making it difficult to resolve issues.
Feature Regression
The app has regressed in functionality over time, with the removal of popular features and a decline in overall performance, leading to user disappointment. This regression suggests a need for better feature management and user feedback integration.
The app was better years ago with more features, but now it's just a shell of what it used to be.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Persistence
Users are frequently logged out, requiring repeated logins, which disrupts the user experience and diminishes app usability. This issue is exacerbated by app updates that fail to maintain user sessions.
GPS Tracking Failures
The app's GPS tracking is unreliable, often failing to record data or inaccurately tracking ski runs, which undermines the core functionality of tracking skiing stats. This inconsistency frustrates users who rely on accurate performance metrics.
Digital Ticket Issues
Digital tickets frequently fail to scan, causing inconvenience and necessitating physical backups, which contradicts the app's promise of seamless, hands-free access. This failure impacts user trust in the app's reliability.
Inaccurate Statistics
The app provides incorrect skiing statistics, either overcounting or undercounting runs, which frustrates users who value precise tracking of their skiing activities. This inaccuracy diminishes the app's value proposition as a performance tracker.
Customer Support Challenges
Users experience poor customer support, with unhelpful responses and difficulty in resolving issues, leading to dissatisfaction and a negative perception of the brand. This lack of effective support exacerbates user frustration with app issues.
Feature Regression
The app has regressed in functionality over time, with the removal of popular features and a decline in overall performance, leading to user disappointment. This regression suggests a need for better feature management and user feedback integration.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely frustrating to use, with inaccurate tracking of runs and stats. It's disappointing because I enjoy tracking my skiing stats, but the app's functionality needs significant improvement.
Nanbreck
The app's GPS tracking is unreliable, often failing to collect data even when turned on all day. This has happened multiple times, and it's frustrating that features aren't properly tested before release.
MattDuffy
The app is clunky and not intuitive, with issues like logging out frequently and difficulty navigating maps. It should be more user-friendly and focus on enhancing the skiing experience rather than promoting next year's pass.
effinsyv

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is extremely frustrating to use, with inaccurate tracking of runs and stats. It's disappointing because I enjoy tracking my skiing stats, but the app's functionality needs significant improvement.
Candice Wu
App Store
The app's GPS tracking is unreliable, often failing to collect data even when turned on all day. This has happened multiple times, and it's frustrating that features aren't properly tested before release.
Kelly Williams
Google Play
The app is clunky and not intuitive, with issues like logging out frequently and difficulty navigating maps. It should be more user-friendly and focus on enhancing the skiing experience rather than promoting next year's pass.
Koray Okumus
Google Play

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