Upside: Earn Cash Back on Gas

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Upside: Earn Cash Back on Gas's key feedback

Transaction Issues

A significant number of users report problems with transactions not being processed correctly, even when following the app's instructions. Approximately 15% of users experience issues where their purchases are not recognized, leading to frustration and the need to file claims repeatedly.

I have to file a claim almost every time I use the app because my transactions aren't recognized.

Limited Availability

Some users find that the app lacks participating locations in their area, making it difficult to take advantage of the cash back offers. This affects around 10% of users who express disappointment over the limited number of nearby options.

The app is useless to me because there are no participating gas stations in my area.

Delayed Cash Back

Users frequently mention delays in receiving their cash back, with some waiting several days or even weeks. This issue affects about 12% of users, who find the waiting time for cash back to be longer than expected.

I scanned receipts days ago, but I'm still waiting for my cash back to be processed.

Card Linking Problems

A portion of users experience difficulties with linking their bank accounts or cards, preventing them from transferring rewards. Approximately 8% of users report issues with the app not recognizing their linked accounts.

I've linked my bank account multiple times, but it still doesn't show up in the app.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Upside: Earn Cash Back on Gas

Upside receives mixed feedback, with many users praising its ease of use and the ability to earn significant cash back on everyday purchases. However, some users report issues with transaction processing and delays in receiving cash back, leading to frustration.

#2 RUNNER UP

GasBuddy

GasBuddy has received predominantly negative feedback, with users expressing dissatisfaction over inaccurate gas prices, poor customer support, and issues with app functionality. Many users feel the app has declined in quality and reliability over time.

#3 Straggler

Dosh

Dosh is generally well-received, with users appreciating the automatic cash back feature and the ability to link credit cards for seamless transactions. However, some users mention occasional issues with cash back tracking and limited participating retailers.

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Nuggets

Major Highlights of the Week

Transaction Errors

Users experience frequent transaction errors where purchases are not recognized, requiring them to file claims and submit receipts despite using linked cards. This issue leads to frustration and potential loss of user trust.

I have to file a claim almost every time I use the app because my transactions aren't recognized.

Limited Availability

The app's participating locations are sparse in certain areas, making it difficult for users to find nearby options to earn cash back. This limitation reduces the app's utility and appeal for users in less populated regions.

There are no gas stations that accept this app in my area, making it useless for me.

Delayed Cash Back

Users report significant delays in receiving their cash back, with some transactions taking several days to process. This lag undermines the app's promise of quick rewards and may drive users to seek faster alternatives.

It takes too long to get money back, with some receipts taking days to process.

Bank Linking Issues

The process of linking bank accounts is problematic, with users unable to successfully connect their accounts to transfer rewards. This technical issue hinders the cash-out process and frustrates users.

I've linked my bank account multiple times, but it still doesn't appear in the app.

Receipt Submission Confusion

Users are confused about the need to submit receipts when using linked cards, as they expect automatic transaction recognition. This extra step is seen as unnecessary and cumbersome.

Why do I need to submit receipts when I've used the linked card?

Card Usage Limitation

The app's requirement to use a card over cash for transactions is seen as restrictive, limiting user flexibility and convenience. This policy may deter users who prefer cash payments.

The app makes you use a card over cash, which should be honored equally.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Transaction Errors

Limited Availability

Delayed Cash Back

Bank Linking Issues

Receipt Submission Confusion

Users are confused about the need to submit receipts when using linked cards, as they expect automatic transaction recognition. This extra step is seen as unnecessary and cumbersome.

Card Usage Limitation

The app's requirement to use a card over cash for transactions is seen as restrictive, limiting user flexibility and convenience. This policy may deter users who prefer cash payments.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using this app for years and have rarely had any issue. All of the sudden in the last few weeks my cash back has just sat in pending status. Very odd and concerning. May need to start shopping cash back apps if it continues.

HarleyBugs2

I used the app to find a gas station and earn cash back; I even went out of my way to get to the address. When I submitted the receipt to receive the cash back, they told me I went to the wrong station, that it was a different one. Garbage, as dishonest as any scammer.

Leonard Sbarro

I do Uber and DoorDash so I get gas multiple times a week.. this is a great way to see money back in my account and it doesn’t take long for me to accumulate cash back.. I usually end up using the extra money in a bind.

LiteNSalt

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Upside: Earn Cash Back on Gas

Top Insights This Week

Transaction Issues

Limited Availability

Delayed Cash Back

Card Linking Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts