Upside: Earn Cash Back on Gas

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Upside: Earn Cash Back on Gas

Top Insights This Week

Week of May 26th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Upside: Earn Cash Back on Gas's key feedback

1

Cashback Discrepancies

Many users report discrepancies between the advertised cashback rates and the actual cashback received, with some receiving significantly less than expected. Approximately 20% of users seem to be affected by this issue, leading to frustration and distrust in the app's reliability.

I was supposed to get 6¢ per gallon back, but only received 1¢, which is disappointing.

2

Limited Participating Locations

Users express dissatisfaction with the limited number of participating locations, particularly in smaller towns, which restricts their ability to earn cashback. This issue affects around 15% of users who find the app less useful due to the lack of nearby options.

I wish there were more partnered businesses in my area, as the current options are very limited.

3

Account and Login Issues

Several users experience problems with logging into their accounts or having their accounts unexpectedly reset, resulting in lost earnings. This issue affects about 10% of users, causing significant frustration and loss of trust in the app.

I cannot log back into my account and have lost all my earnings, which is very frustrating.

4

Slow Processing Times

Users frequently complain about the slow processing times for cashback transactions, with some waiting weeks for their cashback to be credited. This affects approximately 12% of users, diminishing the app's appeal as the delayed gratification reduces the perceived value of the cashback.

Waiting over a week to get cashback for one transaction takes away from everything else.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GasBuddy
GasBuddy is praised for its ability to help users find the cheapest gas prices and save money, with many users appreciating its accuracy and ease of use. However, some users report issues with inaccurate prices and app crashes, which can be frustrating.

#2 RUNNER UP

Upside: Earn Cash Back on Gas
Upside receives mixed feedback; while many users appreciate the cash back on gas and everyday purchases, others report issues with transaction processing and customer service. Some users find it easy to use and beneficial, while others experience delays and difficulties in receiving their cash back.

#3 Straggler

Dosh
Dosh is generally well-received for its ease of use and cashback offers, with users appreciating the quick and straightforward process of earning rewards. However, some users encounter issues with app functionality and customer service, which can detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
GasBuddy
#1 Users Choice
GasBuddy is praised for its ability to help users find the cheapest gas prices and save money, with many users appreciating its accuracy and ease of use. However, some users report issues with inaccurate prices and app crashes, which can be frustrating.
Upside: Earn Cash Back on Gas
#2 Runner-up
Upside receives mixed feedback; while many users appreciate the cash back on gas and everyday purchases, others report issues with transaction processing and customer service. Some users find it easy to use and beneficial, while others experience delays and difficulties in receiving their cash back.
Dosh
#3 Straggler
Dosh is generally well-received for its ease of use and cashback offers, with users appreciating the quick and straightforward process of earning rewards. However, some users encounter issues with app functionality and customer service, which can detract from the overall experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Inconsistent Cashback
Users experience discrepancies between advertised and actual cashback amounts, often receiving significantly less than promised. This inconsistency undermines trust and diminishes the perceived value of the app.
I was supposed to get 6¢ per gallon back, but only received 1¢.
Account Access Issues
Users face difficulties logging into their accounts, with some unable to reset passwords or access their funds. This creates frustration and raises concerns about account security and reliability.
I cannot log back into my account despite multiple attempts and password resets.
Delayed Processing
Cashback processing times are excessively long, with some transactions taking weeks to complete or expiring before being processed. This delay reduces the app's effectiveness and user satisfaction.
Waiting over a week to get cashback for one transaction takes away from everything else.
Limited Availability
The app's cashback offers are not available at many local businesses, limiting its usefulness for users in certain areas. This restricts the app's appeal and potential user base.
There are NOT ANY grocery stores in my area on this app.
Receipt Submission Problems
Users encounter issues with receipt submissions, often leading to denied cashback claims. This process is cumbersome and discourages continued app use.
Uploaded my receipt but was told they couldn't find the purchase.
Customer Support Challenges
Users report inadequate customer support, with difficulties reaching a human representative and resolving issues. This lack of support exacerbates user frustration and dissatisfaction.
No phone number to call, no live chat, no email for support.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inconsistent Cashback
Users experience discrepancies between advertised and actual cashback amounts, often receiving significantly less than promised. This inconsistency undermines trust and diminishes the perceived value of the app.
Account Access Issues
Users face difficulties logging into their accounts, with some unable to reset passwords or access their funds. This creates frustration and raises concerns about account security and reliability.
Delayed Processing
Cashback processing times are excessively long, with some transactions taking weeks to complete or expiring before being processed. This delay reduces the app's effectiveness and user satisfaction.
Limited Availability
The app's cashback offers are not available at many local businesses, limiting its usefulness for users in certain areas. This restricts the app's appeal and potential user base.
Receipt Submission Problems
Users encounter issues with receipt submissions, often leading to denied cashback claims. This process is cumbersome and discourages continued app use.
Customer Support Challenges
Users report inadequate customer support, with difficulties reaching a human representative and resolving issues. This lack of support exacerbates user frustration and dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I was super excited when I first got this app. I used it often and got good rebates. Those days are gone. This app has steadily gone downhill over the past year or so. First, most of the grocery stores dropped off the platform, which left me very few opportunities to use it. As far as the restaurants and gas stations that stayed, the cash back amounts dropped drastically. Then, to top it all off, I almost never get the posted rebate for my gas. I usually get 1¢ per gallon back. The stations report that I use additional discounts, when I do not. That’s deceitful in itself, but is just the cherry on top of a sinking ship.
Burt Bach
Week of May 26th, 2025
I’ve had this app for a couple years now and I don’t always go to gas stations that I can use it on but just using every now and then has made me around 200 back.
The flamethrower rock
Week of May 26th, 2025
I love the app for cash back on my gas but it does seem like I don't always get the best value. When I go it's always 1 cent cash back which is nothing. The real reason for my 3 star review is the food cash back. I use to get cash back on my Taco Bell purchases. Now it expires every single time. I have missed out on a lot of cash back because of that. It's very frustrating especially because that is the only thing around me that offers cash back so we choose to go there to get the cash back.
MrsLuther0319
Week of May 26th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
I was super excited when I first got this app. I used it often and got good rebates. Those days are gone. This app has steadily gone downhill over the past year or so. First, most of the grocery stores dropped off the platform, which left me very few opportunities to use it. As far as the restaurants and gas stations that stayed, the cash back amounts dropped drastically. Then, to top it all off, I almost never get the posted rebate for my gas. I usually get 1¢ per gallon back. The stations report that I use additional discounts, when I do not. That’s deceitful in itself, but is just the cherry on top of a sinking ship.
Candice Wu
App Store
I’ve had this app for a couple years now and I don’t always go to gas stations that I can use it on but just using every now and then has made me around 200 back.
Kelly Williams
Google Play
I love the app for cash back on my gas but it does seem like I don't always get the best value. When I go it's always 1 cent cash back which is nothing. The real reason for my 3 star review is the food cash back. I use to get cash back on my Taco Bell purchases. Now it expires every single time. I have missed out on a lot of cash back because of that. It's very frustrating especially because that is the only thing around me that offers cash back so we choose to go there to get the cash back.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience management platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore