Upside: Earn Cash Back on Gas

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Upside: Earn Cash Back on Gas's key feedback

Delayed Cashbacks

Many users report significant delays in receiving their cashback, with transactions often stuck in 'processing' or 'needs review' status. Approximately 20% of users experience this issue, leading to frustration and skepticism about the app's reliability.

I've been waiting over a month for my cashback, and all my transactions are still 'processing'.

Limited Availability

Users frequently mention the limited availability of participating locations, particularly in less populated areas. This affects around 15% of users who find it challenging to benefit from the app due to a lack of nearby options.

There are only a few participating gas stations in my area, making it hard to use the app effectively.

Cash Out Issues

A significant number of users face difficulties when trying to cash out their earnings, with problems ranging from incorrect email addresses to unreceived gift cards. This issue affects about 10% of users, causing dissatisfaction and distrust.

I tried to cash out my balance, but the email address was wrong, and I never received my gift card.

App Functionality Problems

Some users experience technical issues with the app, such as being unable to log in or the app crashing. These problems affect approximately 8% of users, hindering their ability to use the app smoothly.

The app keeps logging me out, and I can't access my account to claim offers.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Upside: Earn Cash Back on Gas

Users generally appreciate the ease of use and the ability to earn cash back on everyday purchases like gas, groceries, and dining. However, some users report issues with transaction processing and limited participating locations, which can affect the overall experience.

#2 RUNNER UP

GasBuddy

GasBuddy receives mixed reviews, with some users praising its ability to find gas prices and discounts, while others criticize its customer service and data privacy practices. Many users express frustration with the app's functionality and the accuracy of its discount offers.

#3 Straggler

Upside: Earn Cash Back on Gas

Checkout 51 is often criticized for its limited offers and the difficulty in reaching the cash-out threshold. Users report issues with customer service and the app's reliability, leading to a generally negative perception.

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Nuggets

Major Highlights of the Week

App Size Concerns

The app's size exceeds 200 MB, which is considered excessive and suggests a need for optimization. This could deter users with limited storage or data plans from downloading or updating the app.

The app is over 200 MB, which is too large and needs a new development team to optimize it.

Location Limitations

Users in certain areas, such as New Jersey, are unable to access the app's benefits due to geographical restrictions. This limits the app's reach and potential user base, especially for those who travel frequently.

I wish I could use the app in New Jersey, but it's not available here.

Some users experience being logged out of the app and face difficulties logging back in, which can last for weeks. This disrupts the user experience and may lead to decreased engagement or app abandonment.

The app occasionally kicks me off and won't let me log back in for weeks.

Delayed Cashbacks

There are frequent delays in processing cashback transactions, with some users waiting over a month without resolution. This undermines trust in the app's reliability and its promise of timely rewards.

I've used the app multiple times, but my cashbacks are always delayed and never received.

Receipt Upload Failures

Users encounter errors when trying to upload receipts for cashback, often receiving messages that something went wrong. This technical issue prevents users from claiming their rewards and diminishes the app's value proposition.

Every time I try to upload a receipt, it says something went wrong and never works.

High Price Stations

The app often directs users to more expensive gas stations, negating the cashback benefits. This misalignment with user expectations can lead to dissatisfaction and perceptions of the app as a scam.

Upside shows higher-priced gas stations, making the cashback savings pointless.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Size Concerns

The app's size exceeds 200 MB, which is considered excessive and suggests a need for optimization. This could deter users with limited storage or data plans from downloading or updating the app.

Location Limitations

Delayed Cashbacks

Receipt Upload Failures

High Price Stations

The app often directs users to more expensive gas stations, negating the cashback benefits. This misalignment with user expectations can lead to dissatisfaction and perceptions of the app as a scam.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use and really pays out. I cash out for Amazon gift cards, but you can also deposit to your bank. It doesn't make you rich, but every few fill-ups, I can get a coffee or drink's worth of savings.

hookywood

The search function could be easier, especially when driving on the highway. It should show exit numbers or directions so you can choose a spot along your route.

Rosegavsamliv

I use the app often, but the selection of gas stations is limited. Despite that, I've saved $50, so I think it's a must-have.

makayla cales

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The search function could be easier, especially when driving on the highway. It should show exit numbers or directions so you can choose a spot along your route.

Kelly Williams

Google Play

I use the app often, but the selection of gas stations is limited. Despite that, I've saved $50, so I think it's a must-have.

Koray Okumus

Google Play

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User Experience Report

Report Date

Upside: Earn Cash Back on Gas

Top Insights This Week

Delayed Cashbacks

Limited Availability

Cash Out Issues

App Functionality Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts