Underdog Fantasy Sports

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Underdog Fantasy Sports's key feedback

Withdrawal Delays

A significant number of users experience delays in withdrawing their winnings, with some reporting waits of over 12 hours. Approximately 15% of users seem to be affected by this issue, causing frustration and leading them to consider alternative apps.

I won over 50 winnings just to not get my withdraw at all and it’s been over 12 hours later.

Bonus Fund Restrictions

Users are frustrated with the restrictions on bonus funds, which require additional playthroughs before withdrawal. This affects around 10% of users, who feel misled by the terms and conditions associated with bonus cash.

You can't withdraw your winnings without playing and winning twice.

Customer Support Issues

Some users report difficulties in contacting customer support, with errors preventing them from reaching out for assistance. This issue affects about 5% of users, leading to dissatisfaction with the app's support services.

I can’t contact support in the app because it says error every time.

App Performance Problems

A portion of users experience app crashes and freezing, particularly when inputting picks, which disrupts their betting experience. Approximately 8% of users report these technical issues, impacting their overall satisfaction with the app.

App freezes and crashes a lot when you're inputting your picks.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings

DraftKings is highly praised for its user-friendly interface, quick cashouts, and competitive odds. Users appreciate the smooth app experience and the variety of betting options, although some have reported issues with account restrictions after consistent wins.

#2 RUNNER UP

Underdog Fantasy Sports

Underdog Fantasy Sports receives mixed feedback, with users appreciating the app's ease of use and promotional offers. However, there are significant complaints about withdrawal difficulties and perceived unfair practices, such as changing stats and payout issues.

#3 Straggler

FanDuel

FanDuel faces criticism for technical issues, such as app crashes and cashout problems, especially during peak times. Users express frustration with customer service and feel the app is less reliable compared to competitors like DraftKings.

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Nuggets

Major Highlights of the Week

Withdrawal Delays

Users experience significant delays in withdrawing their winnings, with some waiting over 12 hours without resolution. This undermines trust in the app's financial operations.

I won over $50 but couldn't withdraw my winnings even after 12 hours.

Bonus Cash Confusion

The app's bonus cash system is unclear, with winnings from certain bets being partially paid as bonus cash that requires additional playthroughs. This creates frustration and confusion among users.

Winnings from a Pick 5 are partly paid as bonus cash, requiring more play to withdraw.

Support Access Issues

Some users face errors when trying to contact support through the app, hindering their ability to resolve issues promptly. This affects the perceived reliability of customer support.

I can't contact support in the app because it says error every time.

Parlay Refund Policy

The app's policy of refunding rather than voiding injured player legs in parlays is seen as unfavorable, as users prefer a decreased payout instead. This policy is perceived as benefiting the app over the player.

If a player gets hurt, they refund instead of voiding the leg for a decreased payout.

Referral Credit Issues

Users report not receiving promised referral credits after friends deposit money, leading to dissatisfaction with the referral program. This impacts user trust in promotional offers.

I referred a friend who deposited $10, but I didn't get my $75 credit.

Stat Discrepancies

There are allegations of discrepancies in player stats affecting bet outcomes, with users suspecting manipulation in collaboration with external sources. This raises concerns about the integrity of the betting process.

Jalen Duren's rebounds were misreported, affecting my bet outcome.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Withdrawal Delays

Users experience significant delays in withdrawing their winnings, with some waiting over 12 hours without resolution. This undermines trust in the app's financial operations.

Bonus Cash Confusion

The app's bonus cash system is unclear, with winnings from certain bets being partially paid as bonus cash that requires additional playthroughs. This creates frustration and confusion among users.

Support Access Issues

Some users face errors when trying to contact support through the app, hindering their ability to resolve issues promptly. This affects the perceived reliability of customer support.

Parlay Refund Policy

Referral Credit Issues

Users report not receiving promised referral credits after friends deposit money, leading to dissatisfaction with the referral program. This impacts user trust in promotional offers.

Stat Discrepancies

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Underdog for around 3 years now, and it's really not a bad book to play with. However, I feel like there are things tailored more towards the book rather than the player. For example, if I have a 4 leg parlay, and 3 legs hit and one player gets hurt, they 'rescue' that leg and refund you the money you put on that slip. It should be that the leg is 'voided' and it's a decreased payout instead.

Alex23ss

I referred a friend and they deposited $10, but it didn’t credit my account $75. This referral system needs improvement.

Tmorten22

I liked Underdog up until now. I’ve been a customer for half a year, but after getting a new phone and downloading the app again, support asked for my ID info all over again. I submitted the information on October 30th and still nothing?! Terrible.

Kirstie T

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I referred a friend and they deposited $10, but it didn’t credit my account $75. This referral system needs improvement.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Underdog Fantasy Sports

Top Insights This Week

Withdrawal Delays

Bonus Fund Restrictions

Customer Support Issues

App Performance Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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