Underdog Fantasy Sports

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Underdog Fantasy Sports

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Underdog Fantasy Sports's key feedback

1

Withdrawal Issues

Many users report difficulties withdrawing their winnings, with some experiencing app crashes or long delays. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust. "The app crashes when trying to withdraw money from account."

2

Customer Support Problems

Users frequently complain about poor customer support, with issues like unresponsive service and unresolved queries. This affects around 10% of users, who feel neglected and unsupported. "Worst customer support of any website or app I have ever seen."

3

State Restrictions

Some users are frustrated by the app's restrictions in certain states, which are not clearly communicated before depositing money. This affects about 8% of users, leading to dissatisfaction and requests for refunds. "This app doesn’t allow pick em for NY ITS BASICALLY USELESS IF YOUR IN NEW YORK."

4

App Performance Issues

Users report frequent app crashes, slow loading times, and glitches, especially during critical moments like drafts or placing bets. Approximately 12% of users experience these issues, impacting their overall experience. "App constantly freezes. force stop and try to re-open, same issue."

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings
DraftKings is highly praised for its user-friendly interface, variety of betting options, and reliable customer service. Users appreciate the app's ease of use and the excitement it brings to watching sports, making it a favorite among fantasy sports enthusiasts.

#2 RUNNER UP

Underdog Fantasy Sports
Underdog Fantasy Sports receives mixed feedback, with users praising its fun and engaging fantasy sports experience, particularly for best ball drafts and pick'em games. However, some users report issues with app stability, customer service, and payout delays, which detract from the overall experience.

#3 Straggler

FanDuel
FanDuel is appreciated for its ease of use and the excitement it adds to sports betting, with some users enjoying the variety of betting options. However, there are significant complaints about customer service, payout issues, and perceived unfair practices, leading to a mixed overall perception.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings
#1 Users Choice
DraftKings is highly praised for its user-friendly interface, variety of betting options, and reliable customer service. Users appreciate the app's ease of use and the excitement it brings to watching sports, making it a favorite among fantasy sports enthusiasts.
Underdog Fantasy Sports
#2 Runner-up
Underdog Fantasy Sports receives mixed feedback, with users praising its fun and engaging fantasy sports experience, particularly for best ball drafts and pick'em games. However, some users report issues with app stability, customer service, and payout delays, which detract from the overall experience.
FanDuel
#3 Straggler
FanDuel is appreciated for its ease of use and the excitement it adds to sports betting, with some users enjoying the variety of betting options. However, there are significant complaints about customer service, payout issues, and perceived unfair practices, leading to a mixed overall perception.

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Nuggets

Major Highlights of the Week

Intrusive Ads
Users experience disruptive ads that interrupt other app activities, causing frustration and forcing them to close the app. This negatively impacts user engagement and retention.
The app interrupted my game to show me a 150-second ad of the same 10-second loop, wasting my time.
Withdrawal Issues
Users face difficulties withdrawing their winnings, with reports of app crashes and long processing times, leading to dissatisfaction and trust issues. This undermines the app's promise of seamless transactions.
App closes when trying to withdraw money from account, making it impossible to access my funds.
State Restrictions
Users are frustrated by the lack of clear communication regarding state-specific restrictions, leading to deposits they cannot use and delayed refunds. This results in a poor user experience and potential loss of customers.
Can't pickem in PA, even though it verified, and refund was a hassle taking 7-10 days.
Customer Support Failures
Users report inadequate customer support, with issues like unresponsive chat, unresolved complaints, and generic responses, leading to a negative perception of the app's service quality.
Customer support is horrendous, not worth having it as it is so bad.
Account Limitations
Winning users report being limited or banned, with reduced betting limits and removal of features, which discourages continued use and damages the app's reputation among skilled players.
After winning, they limit me to $25 per player prop and $75 daily, removing my streaks option without notice.
Inactivity Fees
The app charges inactivity fees, which users find unfair, especially when they are unable to use the app due to state restrictions, leading to dissatisfaction and potential churn.
Charged inactivity fee and no easy way to close accounts, hard to reach contact or support.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Intrusive Ads
Users experience disruptive ads that interrupt other app activities, causing frustration and forcing them to close the app. This negatively impacts user engagement and retention.
Withdrawal Issues
Users face difficulties withdrawing their winnings, with reports of app crashes and long processing times, leading to dissatisfaction and trust issues. This undermines the app's promise of seamless transactions.
State Restrictions
Users are frustrated by the lack of clear communication regarding state-specific restrictions, leading to deposits they cannot use and delayed refunds. This results in a poor user experience and potential loss of customers.
Customer Support Failures
Users report inadequate customer support, with issues like unresponsive chat, unresolved complaints, and generic responses, leading to a negative perception of the app's service quality.
Account Limitations
Winning users report being limited or banned, with reduced betting limits and removal of features, which discourages continued use and damages the app's reputation among skilled players.
Inactivity Fees
The app charges inactivity fees, which users find unfair, especially when they are unable to use the app due to state restrictions, leading to dissatisfaction and potential churn.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for betting, but the customer support is lacking. I had issues with my account and it took a long time to get a response. They need to improve their support system.
A Google user
I love the app, it's easy to use and has great promotions. However, the payout process can be slow at times, which is frustrating.
A Google user
The app has a lot of potential, but there are too many bugs. It crashes often and the interface is not user-friendly. Needs improvement.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for betting, but the customer support is lacking. I had issues with my account and it took a long time to get a response. They need to improve their support system.
Candice Wu
App Store
I love the app, it's easy to use and has great promotions. However, the payout process can be slow at times, which is frustrating.
Kelly Williams
Google Play
The app has a lot of potential, but there are too many bugs. It crashes often and the interface is not user-friendly. Needs improvement.
Koray Okumus
Google Play

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