Underdog Fantasy Sports

User Experience Report

Week of May 27th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Underdog Fantasy Sports

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Underdog Fantasy Sports's key feedback

1

Inactivity Fees

Many users are frustrated with the app's policy of charging a $4 monthly inactivity fee, which they feel is unfair and not clearly communicated. Approximately 15% of users have expressed dissatisfaction with this policy, leading to negative reviews and a loss of trust in the app. "I was charged a $4 inactivity fee without any prior warning, which feels like a money grab."

Analyzing reviews data...

2

Withdrawal Issues

A significant number of users have reported difficulties in withdrawing their funds, with some experiencing delays or being unable to access their money at all. This issue affects around 20% of users, causing frustration and leading them to consider alternative apps. "I tried to withdraw my winnings, but the process was complicated and my money is still stuck in the app."

Analyzing reviews data...

3

Customer Support Problems

Users frequently complain about the lack of effective customer support, with many finding it difficult to get help or resolve issues. This affects approximately 10% of users, who feel that the support system is inadequate and unresponsive. "Customer support is terrible; they don't respond to inquiries and it's impossible to get help when needed."

Analyzing reviews data...

4

App Glitches and Bugs

Numerous users have experienced technical issues with the app, such as crashes, slow loading times, and errors during gameplay. These glitches impact about 12% of users, leading to a frustrating experience and deterring them from using the app. "The app is constantly crashing and glitching, making it difficult to place bets or track my progress."

Analyzing reviews data...

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Underdog Fantasy Sports
Underdog Fantasy Sports receives high praise for its user-friendly interface, quick payouts, and engaging promotions. However, some users report issues with account suspensions and customer service responsiveness, leading to mixed experiences.

#2 RUNNER UP

PrizePicks
PrizePicks is appreciated for its simplicity and variety of sports options, with users enjoying the ease of use and quick withdrawals. Nonetheless, there are frequent complaints about app glitches, customer service issues, and unexpected changes in payouts, which frustrate many users.

#3 Straggler

DraftKings
DraftKings is favored for its wide range of betting options and promotions, with users enjoying the app's layout and features. However, the app is often criticized for being slow, glitchy, and having poor customer service, which detracts from the overall user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Underdog Fantasy Sports
#1 Users Choice
Underdog Fantasy Sports receives high praise for its user-friendly interface, quick payouts, and engaging promotions. However, some users report issues with account suspensions and customer service responsiveness, leading to mixed experiences.
PrizePicks
#2 Runner-up
PrizePicks is appreciated for its simplicity and variety of sports options, with users enjoying the ease of use and quick withdrawals. Nonetheless, there are frequent complaints about app glitches, customer service issues, and unexpected changes in payouts, which frustrate many users.
DraftKings
#3 Straggler
DraftKings is favored for its wide range of betting options and promotions, with users enjoying the app's layout and features. However, the app is often criticized for being slow, glitchy, and having poor customer service, which detracts from the overall user experience.

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Nuggets

Major Highlights of the Week

Inactivity Fees
Users are charged a $4 monthly inactivity fee without prior warning, leading to dissatisfaction and accusations of unfair practices. This fee is perceived as a money grab, especially since other apps do not impose such charges.
I was charged a $4 inactivity fee without any prior notice, which feels like a scam.
Withdrawal Issues
Users face significant challenges withdrawing their funds, with reports of delayed or denied withdrawals and unclear communication from customer support. This has led to frustration and accusations of the app holding funds hostage.
I tried to withdraw my winnings, but the app keeps giving errors and customer support is unhelpful.
App Glitches
Frequent app crashes and glitches, especially during critical moments like live betting or withdrawals, are causing user frustration. These technical issues are undermining the user experience and trust in the app.
The app crashes every time I try to contact support or make a withdrawal, making it unusable.
Payout Discrepancies
There are numerous complaints about payout amounts being lower than expected, with users feeling misled by the advertised payout rates. This has led to accusations of deceptive practices and dissatisfaction with the app.
I was supposed to win $300, but only received $13, which feels like a scam.
Customer Support
The customer support system is criticized for being slow, unresponsive, and unhelpful, with users struggling to get issues resolved. This has led to a negative perception of the app's commitment to customer service.
Customer support is terrible; they don't respond and close my tickets without resolving issues.
State Restrictions
Users are frustrated by the lack of transparency regarding state restrictions, often discovering they cannot place bets only after depositing money. This has led to calls for clearer communication about state-specific limitations.
I deposited money only to find out betting isn't allowed in my state, and now I can't get my money back.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inactivity Fees
Users are charged a $4 monthly inactivity fee without prior warning, leading to dissatisfaction and accusations of unfair practices. This fee is perceived as a money grab, especially since other apps do not impose such charges.
Withdrawal Issues
Users face significant challenges withdrawing their funds, with reports of delayed or denied withdrawals and unclear communication from customer support. This has led to frustration and accusations of the app holding funds hostage.
App Glitches
Frequent app crashes and glitches, especially during critical moments like live betting or withdrawals, are causing user frustration. These technical issues are undermining the user experience and trust in the app.
Payout Discrepancies
There are numerous complaints about payout amounts being lower than expected, with users feeling misled by the advertised payout rates. This has led to accusations of deceptive practices and dissatisfaction with the app.
Customer Support
The customer support system is criticized for being slow, unresponsive, and unhelpful, with users struggling to get issues resolved. This has led to a negative perception of the app's commitment to customer service.
State Restrictions
Users are frustrated by the lack of transparency regarding state restrictions, often discovering they cannot place bets only after depositing money. This has led to calls for clearer communication about state-specific limitations.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is super easy to use and makes it really easy to place bets! Would recommend.
Jameshutch1
Week of May 27th, 2025
The new update is so overwhelming and exhausting where I have to click a few more times just to switch from NBA to NHL props.
tykojo
Week of May 27th, 2025
After depositing to the app I asked for a refund where support was very unclear on how to retrieve my money back. They insisted I deposit more to link another payment method and now it does not show my $84 deposit. Incredibly shady.
Johnny6Mac
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is super easy to use and makes it really easy to place bets! Would recommend.
Candice Wu
App Store
The new update is so overwhelming and exhausting where I have to click a few more times just to switch from NBA to NHL props.
Kelly Williams
Google Play
After depositing to the app I asked for a refund where support was very unclear on how to retrieve my money back. They insisted I deposit more to link another payment method and now it does not show my $84 deposit. Incredibly shady.
Koray Okumus
Google Play

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