Twitch: Live Streaming

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Twitch: Live Streaming

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Twitch: Live Streaming's key feedback

1

Intrusive UI Elements

Many users are frustrated with the new update that introduces non-removable buttons and icons that obstruct the viewing experience, affecting approximately 30% of users. This issue is particularly problematic in landscape mode where users expect a clean viewing experience.

The new buttons cover the stream and can't be removed, ruining the viewing experience.

2

Inconsistent Moderation

Users are dissatisfied with Twitch's inconsistent enforcement of community guidelines, with some rule violations being punished more severely than others. This inconsistency affects about 15% of users who are concerned about fairness and safety on the platform.

Twitch's moderation is inconsistent, with some serious offenses receiving lighter punishments than minor ones.

3

Playback Issues

A significant number of users, around 20%, experience playback issues such as streams restarting from the beginning after pausing or turning off the screen, which disrupts their viewing experience.

Whenever I turn off my screen, the stream starts over from the beginning every time.

4

Excessive Advertisements

Users are increasingly frustrated with the frequency and placement of ads, which interrupt the viewing experience and clutter the interface, affecting approximately 25% of users.

There are way too many ads, including 30-second back-to-back ads during live streams.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

YouTube Gaming
YouTube Gaming receives mixed feedback, with users praising its vast content library and ease of access, but criticizing the overwhelming number of ads and issues with the recommendation algorithm. Many users express frustration with frequent interruptions and irrelevant content suggestions.

#2 RUNNER UP

Twitch: Live Streaming
Twitch: Live Streaming has a passionate user base that appreciates its community-driven platform and diverse content. However, users frequently complain about intrusive ads, interface clutter, and inconsistent moderation policies, which detract from the overall experience.

#3 Straggler

Facebook Gaming
Facebook Gaming is appreciated for its connectivity features, allowing users to stay in touch with friends and family. However, users are frustrated with the platform's bugs, excessive ads, and issues with content moderation, which impact the user experience negatively.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
YouTube Gaming
#1 Users Choice
YouTube Gaming receives mixed feedback, with users praising its vast content library and ease of access, but criticizing the overwhelming number of ads and issues with the recommendation algorithm. Many users express frustration with frequent interruptions and irrelevant content suggestions.
Twitch: Live Streaming
#2 Runner-up
Twitch: Live Streaming has a passionate user base that appreciates its community-driven platform and diverse content. However, users frequently complain about intrusive ads, interface clutter, and inconsistent moderation policies, which detract from the overall experience.
Facebook Gaming
#3 Straggler
Facebook Gaming is appreciated for its connectivity features, allowing users to stay in touch with friends and family. However, users are frustrated with the platform's bugs, excessive ads, and issues with content moderation, which impact the user experience negatively.

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Nuggets

Major Highlights of the Week

Obstructive UI
The new update introduces buttons and icons that obstruct the viewing experience, particularly in landscape mode, without an option to remove them. This design choice detracts from content immersion and frustrates users seeking a clean interface.
The new buttons cover the stream and can't be removed, ruining the viewing experience.
Inconsistent Moderation
Users express frustration over perceived inconsistencies in rule enforcement, where severe infractions receive lenient penalties while minor offenses are harshly punished. This inconsistency undermines trust in the platform's governance.
A woman was banned for a week for sexual assault, while a man was banned for two weeks for calling someone fat.
Playback Issues
The app resets VODs to the beginning if the screen is turned off, forcing users to manually track their progress. This longstanding issue disrupts content consumption and diminishes user satisfaction.
Turning off the screen during a VOD restarts it from the beginning every time.
Ad Overload
Excessive and intrusive advertisements, including mid-stream ads and chat banners, disrupt the viewing experience and evoke comparisons to outdated cable TV practices. This ad saturation diminishes user enjoyment and engagement.
Five 30-second ads back-to-back every 30 minutes in the middle of a live stream is excessive.
Audio-Only Mode Flaw
The 'chat only' mode still plays audio, contradicting user expectations and making it difficult to focus on chat interactions. This flaw in feature implementation frustrates users seeking a text-only experience.
Selecting 'chat only' still plays audio, making it hard to read and respond to chat.
Subscription Pricing Discrepancy
Mobile users face higher subscription costs compared to other platforms, leading to dissatisfaction and perceptions of unfair pricing practices. This discrepancy discourages mobile engagement and loyalty.
You charge more for subs when subscribing through mobile, which is unfair.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Obstructive UI
The new update introduces buttons and icons that obstruct the viewing experience, particularly in landscape mode, without an option to remove them. This design choice detracts from content immersion and frustrates users seeking a clean interface.
Inconsistent Moderation
Users express frustration over perceived inconsistencies in rule enforcement, where severe infractions receive lenient penalties while minor offenses are harshly punished. This inconsistency undermines trust in the platform's governance.
Playback Issues
The app resets VODs to the beginning if the screen is turned off, forcing users to manually track their progress. This longstanding issue disrupts content consumption and diminishes user satisfaction.
Ad Overload
Excessive and intrusive advertisements, including mid-stream ads and chat banners, disrupt the viewing experience and evoke comparisons to outdated cable TV practices. This ad saturation diminishes user enjoyment and engagement.
Audio-Only Mode Flaw
The 'chat only' mode still plays audio, contradicting user expectations and making it difficult to focus on chat interactions. This flaw in feature implementation frustrates users seeking a text-only experience.
Subscription Pricing Discrepancy
Mobile users face higher subscription costs compared to other platforms, leading to dissatisfaction and perceptions of unfair pricing practices. This discrepancy discourages mobile engagement and loyalty.

Quotes of the week

Hear from some of the most impactful users to drive changes

The new buttons added with the newest update cover the stream and can’t be removed. If you want a clean viewing experience without intrusive things covering the content then this new update is not for you.
Mowzr
Whenever I am watching a Vod and turn off my screen for seconds or a few minutes it starts over from the very beginning every single time. It’s been like this for years. I have to take a screenshot so I know the timestamp to get back to.
JohnnyP18
I’ve never had any trouble with stream quality buffering until recently, now it has become completely unwatchable. I used to be able to view streams in 1080p or higher without any buffering or freezing. Now, I can’t even watch streams in auto quality without it freezing, even though I have good internet.
Dillong03!

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The quotes of the week

Hear from some of the most impactful users to drive changes
The new buttons added with the newest update cover the stream and can’t be removed. If you want a clean viewing experience without intrusive things covering the content then this new update is not for you.
Candice Wu
App Store
Whenever I am watching a Vod and turn off my screen for seconds or a few minutes it starts over from the very beginning every single time. It’s been like this for years. I have to take a screenshot so I know the timestamp to get back to.
Kelly Williams
Google Play
I’ve never had any trouble with stream quality buffering until recently, now it has become completely unwatchable. I used to be able to view streams in 1080p or higher without any buffering or freezing. Now, I can’t even watch streams in auto quality without it freezing, even though I have good internet.
Koray Okumus
Google Play

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