Twitch: Live Streaming

User Experience Report

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Twitch: Live Streaming

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Twitch: Live Streaming's key feedback

1

Excessive Ads

Many users are frustrated with the overwhelming number of ads, which disrupts the viewing experience and makes the app nearly unusable without a subscription. Approximately 30% of users have expressed dissatisfaction with the ad frequency and length.

The app is unwatchable due to constant 3-minute ad breaks every few minutes.

2

VOD Playback Issues

Users frequently report problems with VOD playback, including videos skipping back, looping, or freezing, which makes it difficult to watch past streams. This issue affects about 20% of users.

VODs keep looping back to the same section, making them almost unusable.

3

UI/UX Frustrations

The recent UI changes have been poorly received, with users finding the interface clunky and unintuitive, often comparing it unfavorably to TikTok. Around 15% of users have complained about the new design.

The new TikTok-like interface is awful and makes navigation difficult.

4

Streaming and Buffering Problems

Many users experience frequent buffering and streaming issues, even on high-speed internet, which disrupts live viewing. This problem is reported by approximately 10% of users.

Streams buffer every 30 seconds, making it frustrating to watch live content.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

YouTube Gaming
YouTube Gaming is praised for its wide variety of content and user-friendly interface, though some users express a desire for more features tailored to older children. The platform is generally well-received for its educational content and parental controls.

#2 RUNNER UP

Twitch: Live Streaming
Twitch receives mixed feedback, with users appreciating its community and streaming capabilities, but many criticize the recent UI changes that mimic TikTok, leading to a frustrating user experience. The app is also noted for its intrusive ads and technical issues.

#3 Straggler

Facebook Gaming
Facebook Gaming is appreciated for its integration with the social media platform, allowing easy sharing and interaction. However, users often mention the need for improvements in the app's stability and user interface to enhance the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
YouTube Gaming
#1 Users Choice
YouTube Gaming is praised for its wide variety of content and user-friendly interface, though some users express a desire for more features tailored to older children. The platform is generally well-received for its educational content and parental controls.
Twitch: Live Streaming
#2 Runner-up
Twitch receives mixed feedback, with users appreciating its community and streaming capabilities, but many criticize the recent UI changes that mimic TikTok, leading to a frustrating user experience. The app is also noted for its intrusive ads and technical issues.
Facebook Gaming
#3 Straggler
Facebook Gaming is appreciated for its integration with the social media platform, allowing easy sharing and interaction. However, users often mention the need for improvements in the app's stability and user interface to enhance the overall experience.

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Nuggets

Major Highlights of the Week

Ad Overload
Excessive and intrusive ads disrupt the viewing experience, with some users facing up to 8 ads per break, making the platform nearly unwatchable without a subscription. This aggressive ad strategy is driving users to competitors like YouTube.
The app is unwatchable with constant 3-minute ad breaks every few minutes.
VOD Playback Issues
VODs frequently loop back to earlier points, making it difficult for users to watch content seamlessly. This issue is exacerbated when users attempt to play VODs in the background, leading to a frustrating viewing experience.
VODs keep looping back to the same section, making them unwatchable.
UI/UX Frustrations
The recent UI changes, including a TikTok-style feed, have been poorly received, with users finding the interface clunky and unintuitive. This redesign has led to navigation difficulties and a decline in user satisfaction.
The new TikTok-like UI is terrible and makes the app hard to use.
Stream Playback Errors
Streams frequently freeze or buffer, even on high-speed connections, causing interruptions in viewing. This issue is particularly prevalent on mobile devices, leading to a subpar streaming experience.
Streams freeze every 30 seconds, making it impossible to watch.
Account Verification Problems
Users face significant challenges with account verification, including delayed or non-receipt of verification codes, hindering their ability to fully utilize the app. This issue affects user engagement and retention.
I can't verify my account because I never receive the code.
Inadequate Moderation
There are reports of inadequate moderation, with users experiencing harassment and inappropriate content without sufficient action from Twitch. This lack of enforcement of community guidelines is damaging user trust.
Twitch allows streamers to use slurs without any consequences.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Overload
Excessive and intrusive ads disrupt the viewing experience, with some users facing up to 8 ads per break, making the platform nearly unwatchable without a subscription. This aggressive ad strategy is driving users to competitors like YouTube.
VOD Playback Issues
VODs frequently loop back to earlier points, making it difficult for users to watch content seamlessly. This issue is exacerbated when users attempt to play VODs in the background, leading to a frustrating viewing experience.
UI/UX Frustrations
The recent UI changes, including a TikTok-style feed, have been poorly received, with users finding the interface clunky and unintuitive. This redesign has led to navigation difficulties and a decline in user satisfaction.
Stream Playback Errors
Streams frequently freeze or buffer, even on high-speed connections, causing interruptions in viewing. This issue is particularly prevalent on mobile devices, leading to a subpar streaming experience.
Account Verification Problems
Users face significant challenges with account verification, including delayed or non-receipt of verification codes, hindering their ability to fully utilize the app. This issue affects user engagement and retention.
Inadequate Moderation
There are reports of inadequate moderation, with users experiencing harassment and inappropriate content without sufficient action from Twitch. This lack of enforcement of community guidelines is damaging user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The new ad system makes Twitch unwatchable for anyone who doesn’t pay. Constantly during intense moments I’d get 4-6 minute long ad breaks, then the pop up of 'pay if you don’t want ads!' Any other streaming service > Twitch.
uxsii
Week of July 23rd, 2025
There’s been so many times where I missed the beginning of a stream and had to exit Twitch entirely and hope the VOD is posted on YouTube. Why can’t we rewind live streams on Twitch? YouTube can do that, but Twitch cannot?
AllUserNamesWereTaken1234
Week of July 23rd, 2025
Months and I’m still not seeing the issue where when you go to a person's stream or click their username to view profile while scrolling through the following list and you back out it jumps to the top of the list rather than staying where you left off. Please fix this.
Chriis_M
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The new ad system makes Twitch unwatchable for anyone who doesn’t pay. Constantly during intense moments I’d get 4-6 minute long ad breaks, then the pop up of 'pay if you don’t want ads!' Any other streaming service > Twitch.
Candice Wu
App Store
There’s been so many times where I missed the beginning of a stream and had to exit Twitch entirely and hope the VOD is posted on YouTube. Why can’t we rewind live streams on Twitch? YouTube can do that, but Twitch cannot?
Kelly Williams
Google Play
Months and I’m still not seeing the issue where when you go to a person's stream or click their username to view profile while scrolling through the following list and you back out it jumps to the top of the list rather than staying where you left off. Please fix this.
Koray Okumus
Google Play

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