Tuya Smart

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Tuya Smart's key feedback

Login and Account Issues

A significant number of users, approximately 20%, report difficulties with logging in or creating accounts. This includes issues with grayed-out login buttons and the inability to sign up for new accounts, which hinders their ability to use the app effectively.

Device Connectivity Problems

Around 25% of users experience frequent disconnections and issues with devices not connecting properly, especially after updates. This affects the app's core functionality of controlling smart devices remotely.

Subscription and Privacy Concerns

Approximately 15% of users express frustration with unexpected subscription charges and privacy concerns, such as unnecessary access requests for Bluetooth and location data.

User Interface and Usability

About 10% of users find the app's interface confusing and difficult to navigate, with complaints about forced updates that change the layout and remove preferred features like list views.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Amazon Alexa

Users express significant frustration with the Alexa app, citing frequent connectivity issues, confusing interface, and unwanted updates that disrupt functionality. Many users report problems with device pairing and voice recognition, leading to a poor user experience.

#2 RUNNER UP

Google Home

Feedback for Google Home is largely negative, with users complaining about the app's instability, slow performance, and poor integration with Nest devices. Many users are dissatisfied with the app's updates, which have reportedly degraded functionality and user experience.

#3 Straggler

Tuya Smart

Tuya Smart receives mixed feedback, with users appreciating its device control capabilities but criticizing frequent connectivity issues and a confusing interface. Many users report problems with app updates that disrupt device functionality and express concerns over privacy and data access.

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Nuggets

Major Highlights of the Week

Users are unable to log in or create accounts due to grayed-out login buttons and missing sign-up options, hindering app access and functionality. This issue is exacerbated by frequent disconnections and subscription prompts.

Update Failures

Recent updates have caused significant connectivity issues, with devices failing to connect or function as expected post-update, leading to user frustration and loss of control over smart devices.

After the latest update, my devices won't connect, and I can't control my lights anymore.

Bluetooth Access

The app unnecessarily demands Bluetooth network access for Wi-Fi-enabled devices, raising privacy concerns and causing operational issues when users are not at home.

The app asks for Bluetooth access even though my devices are Wi-Fi enabled, which is suspicious and unnecessary.

Subscription Problems

Users face difficulties unsubscribing from services, with some being charged despite canceling, indicating a lack of transparency and control over subscription management.

I unsubscribed a year ago, but I'm still being charged monthly without any resolution.

Device Pairing

The app struggles with device pairing, often requiring multiple attempts and failing to manage more than a few devices simultaneously, complicating the user experience.

Pairing my smart lights is a nightmare; the app can't handle more than a few at a time.

Language Errors

Language settings are malfunctioning, with users experiencing incorrect language displays, which affects usability and user satisfaction.

When I change the language to Arabic, it switches to Russian instead.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Update Failures

Recent updates have caused significant connectivity issues, with devices failing to connect or function as expected post-update, leading to user frustration and loss of control over smart devices.

Bluetooth Access

The app unnecessarily demands Bluetooth network access for Wi-Fi-enabled devices, raising privacy concerns and causing operational issues when users are not at home.

Subscription Problems

Users face difficulties unsubscribing from services, with some being charged despite canceling, indicating a lack of transparency and control over subscription management.

Device Pairing

The app struggles with device pairing, often requiring multiple attempts and failing to manage more than a few devices simultaneously, complicating the user experience.

Language Errors

Language settings are malfunctioning, with users experiencing incorrect language displays, which affects usability and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's automation scenes between devices don't work, even though the devices are connected and functioning. This makes the app unreliable for smart home automation.

Ducguy848

The app's update erased all my lights and now it won't recognize them. I've been using this for years and now I'm not sure what to do.

Milk Cowbird

The app demands access to location and home data, and requires a private Wi-Fi password to use. This raises serious privacy concerns.

aint_nobody_got_time_for_this

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app's automation scenes between devices don't work, even though the devices are connected and functioning. This makes the app unreliable for smart home automation.

Candice Wu

App Store

The app's update erased all my lights and now it won't recognize them. I've been using this for years and now I'm not sure what to do.

Kelly Williams

Google Play

The app demands access to location and home data, and requires a private Wi-Fi password to use. This raises serious privacy concerns.

Koray Okumus

Google Play

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User Experience Report

Report Date

Tuya Smart

Top Insights This Week

Login and Account Issues

Device Connectivity Problems

Subscription and Privacy Concerns

User Interface and Usability

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts