Tuya Smart

User Experience Report

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Tuya Smart

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Tuya Smart's key feedback

1

Connectivity Issues

Many users report frequent disconnections and difficulties in reconnecting devices, affecting approximately 30% of users. This issue disrupts the functionality of smart devices, leading to frustration and a poor user experience.

The app keeps disconnecting my devices, and I can't reconnect them, making them useless.

2

Account and Login Problems

Users face challenges with account creation, login errors, and being logged out unexpectedly, impacting around 20% of users. These issues prevent users from accessing their devices and utilizing the app effectively.

I can't log in to my account, and the app keeps saying my account already exists without options to reset my password.

3

Device Compatibility

There are complaints about certain devices not being compatible or not functioning as expected with the app, affecting about 15% of users. This leads to dissatisfaction as users cannot fully utilize their smart devices.

My LED lights won't connect to the app, and I can't control them at all.

4

App Performance and Crashes

The app's performance issues, such as slow loading times and frequent crashes, affect approximately 25% of users. These problems hinder the user experience and make it difficult to manage smart devices efficiently.

The app crashes every time I try to change my light settings, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Amazon Alexa
Amazon Alexa receives mixed feedback, with users praising its ease of use and integration with various devices, but also criticizing frequent connectivity issues and the complexity of setup. Many users express frustration with recent updates that have disrupted functionality, particularly with music and smart home integrations.

#2 RUNNER UP

Tuya Smart
Tuya Smart has a mix of positive and negative feedback. Users appreciate its wide compatibility with various devices and ease of setup, but many report issues with app stability, connectivity, and frequent updates that disrupt functionality. Some users express frustration with the app's performance and customer support.

#3 Straggler

Google Home
Google Home is criticized for its unreliable app performance and connectivity issues, especially after updates. Users are frustrated with the app's complexity and lack of intuitive design, leading to difficulties in managing smart home devices. Despite these issues, some users still appreciate its integration capabilities.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Amazon Alexa
#1 Users Choice
Amazon Alexa receives mixed feedback, with users praising its ease of use and integration with various devices, but also criticizing frequent connectivity issues and the complexity of setup. Many users express frustration with recent updates that have disrupted functionality, particularly with music and smart home integrations.
Tuya Smart
#2 Runner-up
Tuya Smart has a mix of positive and negative feedback. Users appreciate its wide compatibility with various devices and ease of setup, but many report issues with app stability, connectivity, and frequent updates that disrupt functionality. Some users express frustration with the app's performance and customer support.
Google Home
#3 Straggler
Google Home is criticized for its unreliable app performance and connectivity issues, especially after updates. Users are frustrated with the app's complexity and lack of intuitive design, leading to difficulties in managing smart home devices. Despite these issues, some users still appreciate its integration capabilities.

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Nuggets

Major Highlights of the Week

Connectivity Issues
Users experience frequent disconnections with devices, leading to frustration and inability to control smart home products effectively. This issue is particularly prevalent with LED lights and smart vacuums, which lose connection and require constant re-pairing.
My LED lights keep disconnecting from the app, and I have to reconnect them every other day.
Login Problems
The app's login process is cumbersome, with users unable to reset passwords or access their accounts, leading to a poor user experience. This is exacerbated by the app logging users out unexpectedly, causing further inconvenience.
I can't log in to my account, and there's no option to reset my password.
Device Compatibility
There are significant compatibility issues with certain devices, such as smart litter boxes and cameras, which either do not connect or function improperly with the app. This results in devices being rendered useless, despite being marketed as compatible.
My smart litter box won't connect to the app, making it unusable.
App Performance
The app frequently crashes or becomes unresponsive, particularly when performing basic functions like changing light settings or accessing device controls. This instability severely impacts the user experience and trust in the app.
The app crashes every time I try to change my light settings, making it unusable.
Privacy Concerns
Users are concerned about the app's excessive data and location permissions, which seem unnecessary for its functionality. This raises privacy issues and leads to distrust in the app's intentions.
Why does a smart scale need my location to function? It feels invasive.
Customer Support
There is a lack of effective customer support, with users unable to get assistance for their issues, leading to dissatisfaction and negative perceptions of the brand. This is particularly problematic for resolving technical issues.
Customer service didn't help me when my device broke, leaving me frustrated.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Connectivity Issues
Users experience frequent disconnections with devices, leading to frustration and inability to control smart home products effectively. This issue is particularly prevalent with LED lights and smart vacuums, which lose connection and require constant re-pairing.
Login Problems
The app's login process is cumbersome, with users unable to reset passwords or access their accounts, leading to a poor user experience. This is exacerbated by the app logging users out unexpectedly, causing further inconvenience.
Device Compatibility
There are significant compatibility issues with certain devices, such as smart litter boxes and cameras, which either do not connect or function improperly with the app. This results in devices being rendered useless, despite being marketed as compatible.
App Performance
The app frequently crashes or becomes unresponsive, particularly when performing basic functions like changing light settings or accessing device controls. This instability severely impacts the user experience and trust in the app.
Privacy Concerns
Users are concerned about the app's excessive data and location permissions, which seem unnecessary for its functionality. This raises privacy issues and leads to distrust in the app's intentions.
Customer Support
There is a lack of effective customer support, with users unable to get assistance for their issues, leading to dissatisfaction and negative perceptions of the brand. This is particularly problematic for resolving technical issues.

Quotes of the week

Hear from some of the most impactful users to drive changes

After upgrading to version 6.7.0, the app has become extremely slow when opening devices, leading to a drastic decline in user experience, which is unacceptable.
tuyahil
Week of July 22nd, 2025
The app keeps disconnecting and deleting my maps for the vacuums. Then if I try to reconnect the vacuums, it won't reconnect anymore! Literally thousands of wasted dollars as these vacuums won't work without these maps.
Halfmagic3
Week of July 22nd, 2025
Simplest actions like adding a device and updating WiFi are a nightmare to do on this app. If the router restarts, you have to set up all devices from scratch again. Could use some tweaking and updating.
ChrisRae79
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
After upgrading to version 6.7.0, the app has become extremely slow when opening devices, leading to a drastic decline in user experience, which is unacceptable.
Candice Wu
App Store
The app keeps disconnecting and deleting my maps for the vacuums. Then if I try to reconnect the vacuums, it won't reconnect anymore! Literally thousands of wasted dollars as these vacuums won't work without these maps.
Kelly Williams
Google Play
Simplest actions like adding a device and updating WiFi are a nightmare to do on this app. If the router restarts, you have to set up all devices from scratch again. Could use some tweaking and updating.
Koray Okumus
Google Play

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