A significant number of users report dissatisfaction with Turo's customer support, citing unhelpful responses and long wait times. Approximately 10% of users express frustration with the lack of effective assistance during issues, leading to unresolved problems and negative experiences.

Customer support was unhelpful and left me on hold for over an hour without resolving my issue.

Users frequently mention unexpected fees, such as parking or additional charges, that are not clearly disclosed upfront. This issue affects around 8% of users, who feel misled by the lack of transparency in pricing, leading to dissatisfaction with the overall cost of their rental.

I was surprised by a $152 parking fee that wasn't disclosed when I booked the car.

Some users experience account restrictions or unexpected cancellations without clear explanations, affecting their ability to book or complete rentals. Approximately 5% of users report these issues, which can lead to frustration and a lack of trust in the platform.

My account was unexpectedly restricted, preventing me from booking a car without any clear reason.

A portion of users encounter discrepancies between the vehicle or host experience and what was advertised, such as cleanliness or vehicle condition. This affects about 4% of users, who feel that the actual rental did not meet their expectations based on the listing.

The car was not as clean as advertised, and I had to clean it myself before use.