Trust: Crypto & Bitcoin Wallet
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 30%, report issues with security, including unauthorized access and loss of funds, indicating a lack of robust security measures in place. Users express frustration over the inability to recover lost funds and the perceived vulnerability of their assets.
2
Around 25% of users are dissatisfied with the customer support, citing difficulties in reaching human representatives and receiving repetitive, unhelpful responses from automated systems. This lack of effective support exacerbates user frustration when dealing with issues.
3
Approximately 20% of users experience issues with transactions not reflecting correctly in their wallets, such as missing balances or failed swaps, leading to confusion and distrust in the app's reliability.
4
About 15% of users find the app's interface confusing and difficult to navigate, with complaints about the lack of guidance and the presence of spam tokens cluttering their wallets, which detracts from the user experience.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)