Trustpilot

User Experience Report

Week of June 5th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Trustpilot's key feedback

Review Manipulation

A significant concern among users is the perception that Trustpilot removes negative reviews upon company requests, potentially skewing the authenticity of the platform. Approximately 15% of users express distrust due to this issue.

Trustpilot removes negative reviews for companies that pay them, compromising the platform's integrity.

Review Verification

Users are frustrated with the lack of thorough verification of reviews, leading to concerns about fake or misleading reviews being posted. Around 10% of users have mentioned this issue.

Please verify every review as I know many of them are a scam.

Limited Review Scope

Some users find the app's review scope limited, as they cannot review companies not registered with Trustpilot, which restricts their ability to share experiences. This affects about 5% of users.

If the company you're reviewing doesn't have an account with Trustpilot, you can't review them.

Review Removal Transparency

Users are dissatisfied with the lack of clear communication regarding why their reviews are removed, leading to confusion and frustration. Approximately 8% of users have experienced this issue.

Trustpilot removed my reviews without clear reasons, only providing a list of possible explanations.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Trustpilot

Trustpilot receives mixed feedback. Many users appreciate its role in providing reliable reviews and helping them make informed decisions, while others criticize it for allegedly removing negative reviews upon company requests, leading to concerns about authenticity.

#2 RUNNER UP

Yelp

Yelp is generally well-regarded for its comprehensive and reliable reviews, with users appreciating its role in helping them make informed decisions about businesses. However, some users express frustration with recent app updates and issues with customer service.

#3 Straggler

Google Reviews

Google Reviews is praised for its legitimacy and ease of use, with users finding it a reliable source for honest feedback. However, some users have experienced issues with receipt scanning and customer support, leading to dissatisfaction.

Nuggets

Major Highlights of the Week

Review Verification

Users express concerns about the authenticity of reviews, suspecting that many are scams and not properly verified. This undermines Trustpilot's credibility as a reliable review platform.

Please verify every review as I know many of them are a scam.

Review Removal

There are complaints about Trustpilot removing reviews without clear justification, which frustrates users who feel their genuine feedback is being censored. This practice raises questions about the platform's transparency and integrity.

Trustpilot has removed every single one of my reviews with no clear indications as to why.

Biased Moderation

Users allege that Trustpilot's moderation is biased, with claims that negative reviews are removed if companies pay for it. This perception of pay-to-play damages Trustpilot's reputation as an impartial review site.

Company pay them they remove negative reviews; company don’t pay they remove good reviews.

Subscription Confusion

There is confusion and frustration regarding subscription charges, with users struggling to unsubscribe and facing unexpected fees. This indicates a need for clearer subscription management and communication.

Me and Apple were trying to figure out how to unsubscribe me to this app y’all trying to take $39 off my card already that’s crazy.

Limited Review Scope

Some users are disappointed by the limited scope of companies available for review, especially if the company is not registered with Trustpilot. This limitation restricts the platform's utility for comprehensive consumer feedback.

If the company you're reviewing doesn’t have an account with Trustpilot, you can’t review them.

Delayed Confirmation

Users experience delays in receiving confirmation emails, which hinders the account activation process and affects user trust. This issue suggests a need for improved email delivery systems.

Signed up with my email and didn’t receive a confirmation email to activate.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Review Verification

Users express concerns about the authenticity of reviews, suspecting that many are scams and not properly verified. This undermines Trustpilot's credibility as a reliable review platform.

Review Removal

Biased Moderation

Subscription Confusion

Limited Review Scope

Delayed Confirmation

Users experience delays in receiving confirmation emails, which hinders the account activation process and affects user trust. This issue suggests a need for improved email delivery systems.

Quotes of the week

Hear from some of the most impactful users to drive changes

Trustpilot is legit and on point. I appreciate I can ask for reviews from companies selling on Facebook & Instagram who don’t care who they allow to advertise.

delly53

Week of June 5th, 2025

I’ve been using Trustpilot for a couple of weeks. The reviews have been spot on. It is so nice to have a place to look at trusted reviews before you buy.

Chacala1

Week of June 5th, 2025

I really enjoy being a part of Trustpilot. It seems like the reviews are screened to ensure that what’s posted is helpful and not just nonsense, fake or biased.

gross2023

Week of June 5th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Trustpilot is legit and on point. I appreciate I can ask for reviews from companies selling on Facebook & Instagram who don’t care who they allow to advertise.

Candice Wu

App Store

I’ve been using Trustpilot for a couple of weeks. The reviews have been spot on. It is so nice to have a place to look at trusted reviews before you buy.

Kelly Williams

Google Play

I really enjoy being a part of Trustpilot. It seems like the reviews are screened to ensure that what’s posted is helpful and not just nonsense, fake or biased.

Koray Okumus

Google Play

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User Experience Report

Trustpilot

Top Insights This Week

Review Manipulation

Review Verification

Limited Review Scope

Review Removal Transparency

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience management platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts