Trustpilot

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Trustpilot's key feedback

Review Removal Concerns

A significant number of users, approximately 15%, express frustration over the removal of negative reviews, suspecting that companies pay Trustpilot to maintain a positive image. This undermines the platform's credibility and trustworthiness.

I posted an honest negative review for a scam website, and it was removed while fake positive reviews remained.

Freezing Issues

Around 5% of users report that the app frequently freezes, causing inconvenience and disrupting their experience. This technical issue needs urgent attention to improve user satisfaction.

The app keeps freezing up, making it difficult to use.

Verification System Flaws

Approximately 10% of users are concerned about the reliability of the verification system, noting that some companies manipulate reviews to maintain high ratings, which questions the authenticity of the reviews.

Casino companies write good reviews after bad ones to keep ratings up, which is easy to spot.

Subscription and Billing Issues

A small percentage, about 3%, of users face challenges with subscription management and unexpected charges, leading to dissatisfaction and mistrust in the app's billing practices.

I was charged $39 unexpectedly and struggled to unsubscribe from the app.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Trustpilot

Trustpilot receives mixed feedback. Many users appreciate its ability to help avoid scams and make informed decisions, praising its reliability and ease of use. However, some users criticize it for removing negative reviews and allowing companies to manipulate ratings, questioning its trustworthiness.

#2 RUNNER UP

Yelp

Yelp is generally well-received for its comprehensive reviews and recommendations, with users finding it helpful for planning outings and discovering new places. However, some users express frustration with its ad-centric approach and technical issues, which detract from the overall experience.

#3 Straggler

Google Reviews

Google Reviews is praised for its simplicity and quick payouts, with users enjoying the ease of earning money through surveys. Nonetheless, some users face issues with app updates and receipt uploads, leading to dissatisfaction with its functionality.

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Nuggets

Major Highlights of the Week

Review Removal

Users are frustrated with the removal of negative reviews, which they perceive as biased and protective of companies paying for memberships. This undermines Trustpilot's credibility as an unbiased review platform.

I posted an honest negative review for a scam website, and it was removed while fake positive reviews remained.

AI Verification Issues

The AI system used for verifying reviews is seen as unreliable, leading to user dissatisfaction and questioning of the platform's integrity. This affects the trustworthiness of the review process.

The AI is completely unreliable when verifying if you are a human during the posting process.

Freezing App

The app experiences frequent freezing, causing frustration and hindering user experience. This technical issue needs urgent attention to improve usability.

WHY DOES IT KEEP FREEZING UP? PLEASE FIX.

Unethical Company Protection

Trustpilot is perceived to protect unethical companies by allowing them to manipulate review conditions, such as time windows, to avoid negative feedback. This practice diminishes the platform's role in promoting transparency.

Trustpilot places capricious conditions on reviews, allowing low ethic companies to escape being reviewed.

Email Confirmation Issues

Users face difficulties with email confirmation during sign-up, leading to mistrust and potential abandonment of the app. This issue affects user onboarding and retention.

Signed up with my email and didn’t receive a confirmation email to activate.

Complex Interface

The app's interface is considered difficult to navigate, making it hard for users to understand and engage with the content. Simplifying the user interface could enhance user satisfaction.

This app is very hard to see and understand what is going on here.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Review Removal

AI Verification Issues

The AI system used for verifying reviews is seen as unreliable, leading to user dissatisfaction and questioning of the platform's integrity. This affects the trustworthiness of the review process.

Freezing App

The app experiences frequent freezing, causing frustration and hindering user experience. This technical issue needs urgent attention to improve usability.

Unethical Company Protection

Email Confirmation Issues

Users face difficulties with email confirmation during sign-up, leading to mistrust and potential abandonment of the app. This issue affects user onboarding and retention.

Complex Interface

The app's interface is considered difficult to navigate, making it hard for users to understand and engage with the content. Simplifying the user interface could enhance user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Trustpilot has saved me from many headaches helping me to avoid scam companies. It’s one of the first. I can totally rely on its critiques of these bad companies. Thanks Trustpilot.

Spirit Inspired

Companies pay Trust Pilot to appear on it, I posted an honest negative review for a scam escrow website safestmm.co and it was removed. I also noticed other negative reviews that were removed and fake positive reviews they allowed to stay. TRUST PILOT CANT BE TRUSTED!

Jova5435

I appreciate I can ask for reviews from companies selling on Facebook & Instagram who don’t care who they allow to advertise. Trustpilot is legit and on point.

delly53

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The quotes of the week

Hear from some of the most impactful users to drive changes

Trustpilot has saved me from many headaches helping me to avoid scam companies. It’s one of the first. I can totally rely on its critiques of these bad companies. Thanks Trustpilot.

Candice Wu

App Store

Kelly Williams

Google Play

I appreciate I can ask for reviews from companies selling on Facebook & Instagram who don’t care who they allow to advertise. Trustpilot is legit and on point.

Koray Okumus

Google Play

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User Experience Report

Report Date

Trustpilot

Top Insights This Week

Review Removal Concerns

Freezing Issues

Verification System Flaws

Subscription and Billing Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts