Trustpilot

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Trustpilot's key feedback

Review Censorship

A significant number of users, approximately 15%, report that Trustpilot removes or suppresses negative reviews, especially those critical of partner companies, leading to concerns about the platform's integrity and transparency.

Trustpilot deleted my honest review of a scam website, which makes me question their credibility.

Login Issues

Around 10% of users experience difficulties logging into their accounts, which prevents them from accessing the app's features and contributes to user frustration.

I can't even log into my account, making the app useless for me.

Email Confirmation Problems

Approximately 8% of users face issues with email confirmations, where the app repeatedly asks for email verification without progressing, causing inconvenience and dissatisfaction.

The app keeps sending me in circles with email confirmations that never complete.

Help Center Inefficiency

About 5% of users find the help center unresponsive or ineffective, as attempts to report issues or seek assistance often result in stalled processes or unresolved problems.

I tried to report an issue through the help center, but the form stalled and erased my input.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Google Reviews

Google Reviews is highly praised for its reliability and ease of use, with users appreciating its comprehensive search capabilities and helpfulness in daily tasks. However, some users express frustration with intrusive ads and occasional technical issues.

#2 RUNNER UP

Trustpilot

Trustpilot is valued for its extensive database of reviews and the ability to filter and sort reviews to find relevant information. Users appreciate the platform's focus on authenticity and transparency, though some may find the interface less intuitive compared to competitors.

#3 Straggler

Yelp

Yelp receives mixed feedback, with users appreciating its detailed reviews and local business insights. However, there are complaints about the app's aggressive marketing tactics and issues with review authenticity, leading to skepticism about its reliability.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Email Confirmation Loop

Users experience a frustrating loop with email confirmations that redirect them back to the 'enter email' page, preventing account access. This issue is compounded by a help center form that stalls, leading to user dissatisfaction and abandonment.

I keep getting email confirmations that loop back to 'enter email' and the help form stalls, making it impossible to resolve.

Review Censorship

There are allegations of Trustpilot removing legitimate negative reviews, especially those critical of partner companies, which raises concerns about the platform's integrity and transparency. This practice is perceived as protecting commercial interests over consumer trust.

Trustpilot deleted my fact-based negative review of a company, despite providing evidence, which feels like censorship.

Some users are unable to log into their accounts, which is a critical barrier to using the app's core functionalities. This issue leads to frustration and negative perceptions of the app's reliability.

I can't even log into my account, which makes the app useless for me.

AI Verification Problems

The AI system used for verifying reviews is deemed unreliable, leading to legitimate reviews being flagged or removed. This undermines user trust in the platform's ability to accurately assess review authenticity.

The AI verification system wrongly flagged my genuine review, questioning its reliability.

Account Deletion Difficulty

Users find it challenging to delete their accounts, which can lead to frustration and a negative user experience. This issue highlights a need for more user-friendly account management features.

It was difficult to delete my account, and it took a long time to receive confirmation.

Help Center Inefficiency

The help center is perceived as inefficient, with forms that stall and lack of effective support, leading to unresolved issues and user frustration. This inefficiency can drive users away from the platform.

The help center form stalls and doesn't resolve my issues, making it ineffective.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Email Confirmation Loop

Review Censorship

AI Verification Problems

Account Deletion Difficulty

Users find it challenging to delete their accounts, which can lead to frustration and a negative user experience. This issue highlights a need for more user-friendly account management features.

Help Center Inefficiency

Quotes of the week

Hear from some of the most impactful users to drive changes

Trustpilot is an excellent platform for sharing opinions and reviews on companies, and for seeing other customers' opinions. It's a great tool for making informed decisions.

Tyrone77H

I like that I can read other reviews about experiences from online dispensaries, so I know where to shop from. It helps me avoid scams and make better purchasing decisions.

Sassy Gwen

Trustpilot has saved me from many headaches by helping me avoid scam companies. I can totally rely on its critiques of these bad companies.

Spirit Inspired

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Trustpilot is an excellent platform for sharing opinions and reviews on companies, and for seeing other customers' opinions. It's a great tool for making informed decisions.

Candice Wu

App Store

I like that I can read other reviews about experiences from online dispensaries, so I know where to shop from. It helps me avoid scams and make better purchasing decisions.

Kelly Williams

Google Play

Trustpilot has saved me from many headaches by helping me avoid scam companies. I can totally rely on its critiques of these bad companies.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Trustpilot

Top Insights This Week

Review Censorship

Login Issues

Email Confirmation Problems

Help Center Inefficiency

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts