Hammer: Truck GPS & Maps
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 15%, report that the app frequently crashes, especially after recent updates, rendering it unusable for navigation. This issue is particularly frustrating for those who have paid for a subscription.
2
Around 10% of users express dissatisfaction with the transition from a free to a paid subscription model, especially since the app's performance has degraded post-subscription, leading to crashes and usability issues.
3
Approximately 5% of users find the map display unclear, particularly for those using reading glasses, as elements like the orange line at night and small text sizes are difficult to read.
4
About 5% of users are concerned with the app's routing accuracy, noting that it can be overly conservative with height and routing updates, which may not always be efficient for truckers.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)