TripShot

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of TripShot's key feedback

Bluetooth Compatibility Issues

Many users with iPhone 17 and iOS 26 are experiencing issues with the app's Bluetooth functionality, particularly for boarding, affecting approximately 30% of users. This issue has been reported by multiple users who upgraded to newer iPhone models.

After upgrading to iPhone 17, the ride boarding stopped working due to Bluetooth issues.

Non-Intuitive Interface

Users find the app's interface confusing and difficult to navigate, making it challenging to perform basic tasks like scheduling rides, affecting around 25% of users. This has led to frustration and inefficiency, especially for new users.

It took 20 minutes to figure out how to use the app, and the interface is not user-friendly.

Inaccurate Route and Schedule Information

The app often provides inaccurate route and schedule information, leading to delays and confusion for users, impacting about 20% of users. This issue is particularly problematic for those relying on the app for timely commutes.

The app showed a 9-minute trip, but it ended up being over 40 minutes long.

Limited Multi-Provider Support

The app currently supports only one shuttle provider at a time, which is inconvenient for users needing access to multiple providers, affecting approximately 10% of users. This limitation reduces the app's overall utility for frequent travelers.

The app lacks a way to add multiple shuttle providers to one account, limiting its functionality.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Citymapper

Citymapper receives high praise for its reliability, ease of use, and accurate transit updates, making it a favorite among users for navigating both local and international cities. Users appreciate its intuitive interface and the absence of intrusive ads, which enhances the overall experience.

#2 RUNNER UP

Transit

Transit is generally well-received for its helpfulness in navigating public transportation, though users report occasional inaccuracies in bus and train schedules. Despite some issues with early morning schedules and ad presence, it remains a popular choice for many commuters.

#3 Straggler

TripShot

TripShot faces criticism for its non-intuitive design and frequent technical issues, particularly with newer iPhone models. Users express frustration with inaccurate scheduling and route management, though some appreciate its real-time shuttle tracking and contactless payment features.

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Nuggets

Major Highlights of the Week

Bluetooth Issues

Users with iPhone 17 and iOS 26 face Bluetooth connectivity issues, preventing them from detecting nearby vehicles for boarding. This compatibility problem disrupts the boarding process, requiring manual intervention by drivers.

After upgrading to iPhone 17, the ride boarding stopped working due to Bluetooth issues.

Route Confusion

The app's route planning feature often suggests convoluted routes, leading to user frustration. Users struggle to find direct routes and are confused by unclear walking instructions and start times.

Search results highlight convoluted routes, making it hard to find direct bus options.

Non-Intuitive UX

The app's user interface is non-intuitive, making it difficult for users to navigate and perform basic actions like scheduling rides. This poor design leads to confusion and delays in using the service.

It took 20-30 minutes to figure out how the app works due to its non-intuitive design.

Inaccurate Timings

There are frequent discrepancies between the app's estimated arrival times and actual vehicle arrivals, causing significant delays. This inconsistency affects user trust and satisfaction with the service.

Buses show up 20-40 minutes after the requested time, causing frustration.

Multiple Providers

The app lacks the ability to add multiple shuttle providers to a single account, limiting its functionality for users who need to manage different transit systems. This feature gap reduces the app's utility for frequent travelers.

The app only allows one shuttle system at a time, limiting its usefulness.

Driver Behavior

Reports of reckless driving and unprofessional behavior by drivers, such as speeding and route deviations, raise safety concerns. Users feel unsafe and frustrated by the lack of accountability for driver conduct.

A driver consistently speeds and dismisses complaints, compromising passenger safety.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Bluetooth Issues

Route Confusion

The app's route planning feature often suggests convoluted routes, leading to user frustration. Users struggle to find direct routes and are confused by unclear walking instructions and start times.

Non-Intuitive UX

Inaccurate Timings

Multiple Providers

Driver Behavior

Quotes of the week

Hear from some of the most impactful users to drive changes

After upgrading to iPhone 17, the ride boarding stopped working. The app settings do not even list Bluetooth controls. Please address the issue.

alex_sydney

The app is lacking a way to add multiple shuttle providers to one account. It currently only allows one shuttle system at a time.

PatDiddy88

The evening shuttle route is inefficient, taking everyone to every stop even if no one is getting off, adding a 30-minute delay. The route should be optimized based on ridership data.

MizoBaby

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The quotes of the week

Hear from some of the most impactful users to drive changes

After upgrading to iPhone 17, the ride boarding stopped working. The app settings do not even list Bluetooth controls. Please address the issue.

Candice Wu

App Store

The app is lacking a way to add multiple shuttle providers to one account. It currently only allows one shuttle system at a time.

Kelly Williams

Google Play

The evening shuttle route is inefficient, taking everyone to every stop even if no one is getting off, adding a 30-minute delay. The route should be optimized based on ridership data.

Koray Okumus

Google Play

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User Experience Report

Report Date

TripShot

Top Insights This Week

Bluetooth Compatibility Issues

Non-Intuitive Interface

Inaccurate Route and Schedule Information

Limited Multi-Provider Support

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts