Tripadvisor: Plan & Book Trips
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 15%, report difficulties with accessing and receiving effective customer support. Users experience long wait times, unhelpful responses, and being redirected between TripAdvisor and Viator without resolution.
2
Around 10% of users face issues with the booking process, including unexpected fees and lack of clear information about bookings. This leads to frustration and financial inconvenience, as users are not informed about additional costs like security deposits.
3
Approximately 8% of users encounter technical issues with the app, such as freezing, errors, and poor user experience. These problems hinder the app's usability and frustrate users trying to access information or complete bookings.
4
About 5% of users are frustrated with receiving unwanted emails and notifications about Trip Cash and rewards, with no easy way to unsubscribe. This leads to dissatisfaction and some users choosing to delete their accounts.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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