Tripadvisor: Plan & Book Trips
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Several users report problems with booking and payment processes, including cancellations and unprocessed payments. Approximately 5% of users seem to be affected by these issues, leading to frustration and a preference for booking directly with providers.
2
Users express dissatisfaction with customer service, citing unhelpful responses and lack of resolution for issues like refunds and booking errors. This affects about 3% of users, who feel unsupported and frustrated.
3
The app's performance issues, such as slow loading times and crashes, are a common complaint. Around 4% of users experience these technical difficulties, which hinder their ability to use the app effectively.
4
Some users are frustrated with the app's review moderation, claiming that genuine reviews are removed or not posted. This affects about 2% of users, who feel their feedback is not valued or visible.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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