Users experience significant issues with booking accuracy and customer support, leading to disrupted plans and frustration. Approximately 5% of users report such issues, highlighting a need for improved booking processes and customer service. Example: 'I booked a dinner cruise, but the address was incorrect, leaving me stranded and unable to get help from customer service.'

I booked a dinner cruise, but the address was incorrect, leaving me stranded and unable to get help from customer service.

The app's search functionality is not intuitive, often redirecting users to incorrect locations or failing to provide local results. This affects around 3% of users, indicating a need for better search algorithms. Example: 'Searching for a local dish redirected me to a place miles away, despite having my location.'

Searching for a local dish redirected me to a place miles away, despite having my location.

Users report laggy and slow map interactions, particularly on certain devices, which hampers the user experience. Approximately 2% of users face these performance issues, suggesting a need for optimization. Example: 'Zooming and panning in the map is incredibly laggy and slow on my iPhone SE.'

Zooming and panning in the map is incredibly laggy and slow on my iPhone SE.

Frequent login issues frustrate users, with password updates not syncing properly across platforms. This affects about 2% of users, indicating a need for improved login processes. Example: 'I've updated my password multiple times, but the app still won't let me log in.'

I've updated my password multiple times, but the app still won't let me log in.