Users are frustrated with the app's current trip planning features, which lack the ability to efficiently organize itineraries by day and location. Approximately 10% of users express dissatisfaction with the app's planning capabilities, leading them to seek alternative apps for trip organization.

The app used to allow easy day-by-day trip planning, but now it's just a wishlist holder.

There is a significant concern about the app's review moderation, with users reporting that negative reviews, especially those related to safety or discrimination, are being filtered out. This affects around 5% of users, leading to a lack of trust in the app's reliability.

Tripadvisor removed my safety-related review without explanation, undermining my trust in the app.

Users experience issues with booking confirmations and refunds, particularly when providers cancel experiences. This affects about 7% of users, causing frustration and financial inconvenience.

I booked an experience that was canceled last minute, and only received a partial refund.

The app's performance issues, such as crashing and slow loading times, are a common complaint among users. Approximately 8% of users report these technical difficulties, which hinder their ability to use the app effectively.

The app crashes every time I try to read more reviews, making it unusable.