Tripadvisor: Plan & Book Trips

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Tripadvisor: Plan & Book Trips

Top Insights This Week

Week of May 26th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Tripadvisor: Plan & Book Trips's key feedback

1

Accessibility Issues

The app lacks functionality for users with low or no vision, as it does not support screen readers or accessibility features on iPhones. This affects approximately 5% of users who rely on these features for app navigation.

The app is unusable for those with low vision as it doesn't support screen readers.

2

Review Deletion Concerns

Users report that genuine reviews, especially negative ones, are being removed, leading to distrust in the platform's reliability. This issue affects about 10% of users who feel their feedback is unfairly moderated.

TripAdvisor removes negative reviews, making it unreliable for honest feedback.

3

App Crashes and Bugs

Frequent app crashes and bugs, such as issues with the keyboard and app refresh, hinder user experience, affecting around 15% of users who find the app unstable and frustrating to use.

The app refreshes every time I exit, making it impossible to complete purchases.

4

Search Functionality Flaws

The app's search function often provides irrelevant results, such as showing locations far from the user's intended search area, impacting approximately 8% of users who find it difficult to locate desired information.

Searching for a restaurant in the UK showed results from Ghana and India.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Booking.com
Booking.com is highly praised for its user-friendly interface and reliable service, with many users finding it easy to navigate and book accommodations. However, some users report issues with customer service and booking confirmations, leading to frustration.

#2 RUNNER UP

Expedia
Expedia receives mixed feedback, with users appreciating the convenience and competitive pricing for flights and hotels. However, there are frequent complaints about poor customer service, difficulties in obtaining refunds, and technical issues with the app.

#3 Straggler

Tripadvisor: Plan & Book Trips
Tripadvisor: Plan & Book Trips is appreciated for its comprehensive travel planning features and extensive reviews, but users express frustration with technical glitches and customer service issues. Some users find the app's interface cumbersome, impacting their overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Booking.com
#1 Users Choice
Booking.com is highly praised for its user-friendly interface and reliable service, with many users finding it easy to navigate and book accommodations. However, some users report issues with customer service and booking confirmations, leading to frustration.
Expedia
#2 Runner-up
Expedia receives mixed feedback, with users appreciating the convenience and competitive pricing for flights and hotels. However, there are frequent complaints about poor customer service, difficulties in obtaining refunds, and technical issues with the app.
Tripadvisor: Plan & Book Trips
#3 Straggler
Tripadvisor: Plan & Book Trips is appreciated for its comprehensive travel planning features and extensive reviews, but users express frustration with technical glitches and customer service issues. Some users find the app's interface cumbersome, impacting their overall experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Accessibility Issues
The app lacks functionality for users with low or no vision, as it does not support screen readers or iPhone accessibility features, rendering it unusable for this demographic. This oversight in accessibility design significantly limits the app's inclusivity and user base.
The app is completely useless for those with low vision as it doesn't work with iPhone's accessibility features.
Review Deletion
Users are frustrated with the removal of genuine reviews, especially negative ones, which undermines trust in the platform's integrity. This practice suggests a bias towards businesses, compromising the reliability of the review system.
Negative reviews are removed without explanation, making the platform unreliable for honest feedback.
Keyboard Glitch
A technical glitch causes the keyboard to close after each character input, severely hindering the ability to search or type within the app. This issue disrupts user experience and functionality, making the app frustrating to use.
Login Problems
Users experience persistent login issues, preventing access to their accounts on the mobile app despite successful logins on the desktop version. This inconsistency in user authentication affects app usability and user retention.
The app won't let me log in, even though it works fine on the desktop.
Inaccurate Search Results
The app's search function often returns irrelevant results, failing to accurately reflect the user's location or search intent. This flaw in search algorithm design leads to user frustration and inefficiency in finding desired information.
Searching for a restaurant in the UK shows results from Ghana and India.
Review Submission Errors
Users encounter frequent errors when submitting reviews, resulting in lost content and the need to restart the process. This technical issue discourages user engagement and diminishes the app's value as a review platform.
Submitting a review often results in an error, erasing all my input.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Accessibility Issues
The app lacks functionality for users with low or no vision, as it does not support screen readers or iPhone accessibility features, rendering it unusable for this demographic. This oversight in accessibility design significantly limits the app's inclusivity and user base.
Review Deletion
Users are frustrated with the removal of genuine reviews, especially negative ones, which undermines trust in the platform's integrity. This practice suggests a bias towards businesses, compromising the reliability of the review system.
Keyboard Glitch
A technical glitch causes the keyboard to close after each character input, severely hindering the ability to search or type within the app. This issue disrupts user experience and functionality, making the app frustrating to use.
Login Problems
Users experience persistent login issues, preventing access to their accounts on the mobile app despite successful logins on the desktop version. This inconsistency in user authentication affects app usability and user retention.
Inaccurate Search Results
The app's search function often returns irrelevant results, failing to accurately reflect the user's location or search intent. This flaw in search algorithm design leads to user frustration and inefficiency in finding desired information.
Review Submission Errors
Users encounter frequent errors when submitting reviews, resulting in lost content and the need to restart the process. This technical issue discourages user engagement and diminishes the app's value as a review platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly user-friendly, offering a seamless experience that makes exploring new destinations, finding top-rated attractions, and booking accommodations a breeze. The wealth of reviews and ratings from fellow travelers have been invaluable in helping me make informed decisions.
A Google user
Week of May 26th, 2025
Tripadvisor has been my go-to app for planning trips! It’s super easy to find hotels, restaurants, and attractions with real user reviews and ratings. I love how I can compare prices and even book directly through the app.
A Google user
Week of May 26th, 2025
I always use TripAdvisor to guide me. It's advice from travelers is invaluable, and the reviews are accurate and truthfully help me make better decisions.
A Google user
Week of May 26th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is incredibly user-friendly, offering a seamless experience that makes exploring new destinations, finding top-rated attractions, and booking accommodations a breeze. The wealth of reviews and ratings from fellow travelers have been invaluable in helping me make informed decisions.
Candice Wu
App Store
Tripadvisor has been my go-to app for planning trips! It’s super easy to find hotels, restaurants, and attractions with real user reviews and ratings. I love how I can compare prices and even book directly through the app.
Kelly Williams
Google Play
I always use TripAdvisor to guide me. It's advice from travelers is invaluable, and the reviews are accurate and truthfully help me make better decisions.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy