A significant number of users, approximately 20%, report difficulties in obtaining refunds, even when airlines approve them. Trip.com is perceived as obstructive and unhelpful in processing these requests, leading to frustration and financial loss.

Trip.com obstructed my refund request despite airline approval, causing financial loss and stress.

Around 15% of users experience fluctuating prices during the booking process, with costs increasing unexpectedly. This inconsistency leads to distrust and dissatisfaction, as users feel misled by initial low prices.

The price of my flight increased multiple times during booking, making it much more expensive than initially shown.

Approximately 10% of users express dissatisfaction with customer service, citing unhelpful responses and a lack of resolution to their issues. This results in a perception of poor support and a reluctance to use the service again.

Customer service repeatedly failed to resolve my issues, offering only apologies instead of solutions.

About 8% of users report issues with booking confirmations, where tickets or reservations are not recognized by airlines or hotels, leading to missed flights and additional expenses.

My flight booking was not recognized at the airport, causing me to miss my flight and lose money.