Trip.com: Book Flights, Hotels
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
A significant number of users report being overcharged for bookings, with prices on Trip.com being higher than other platforms. Approximately 15% of users seem to be affected by this issue, leading to dissatisfaction and mistrust. "Trip.com charged me about USD 100 more than the official price for tickets and only offered USD 5 refund with no clear reason."
2
Many users express frustration with Trip.com's customer service, citing unhelpful responses and a lack of resolution for issues. This affects around 20% of users, who feel unsupported and misled. "I have already contacted the hotel in advance and they agreed to modify the reservation. Why does your customer service refuse to accept it?"
3
Users have reported misleading information regarding bookings, such as hidden requirements or inaccurate descriptions, affecting about 10% of users. This leads to unexpected costs and unmet expectations. "Booking a car through Trip.com with Sixt as the supplier was a complete trap. The requirement for the main driver to have a credit card was only revealed after I had already paid."
4
Some users find the app's interface difficult to use, particularly seniors, due to small fonts and lack of features like pinch-to-zoom. This affects approximately 5% of users, impacting their overall experience. "Fonts are faint and small. Not pinch-magnify enabled. Website is more usable for seniors."
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