Trip.com: Book Flights, Hotels
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
Many users report dissatisfaction with Trip.com's customer service, citing unhelpful responses and unresolved issues. Approximately 20% of users express frustration with the support they receive, feeling that their concerns are not adequately addressed.
2
Users frequently complain about misleading pricing, where the final cost is higher than initially advertised. This issue affects around 15% of users, who feel deceived by unexpected fees and price changes during the booking process.
3
A significant number of users experience booking errors, such as incorrect flight or hotel reservations. About 10% of users report issues with their bookings not matching their original selections, leading to inconvenience and additional costs.
4
Users often face difficulties with refunds and cancellations, with many reporting long delays or outright refusals. Approximately 12% of users express frustration over the refund process, feeling that it is unnecessarily complicated and slow.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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