SketchUp

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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SketchUp

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of SketchUp's key feedback

1

Paywall Frustration

A significant number of users, approximately 40%, express frustration over the app's paywall, feeling misled by the free download that requires a subscription for meaningful use. Many users are disappointed that they cannot create or design without paying a monthly fee.

The app is free to download, but you have to pay to do literally anything.

2

Login Issues

Around 15% of users report difficulties with logging in or creating an account, often due to issues with accepting terms and conditions, which prevents them from accessing the app. This problem is particularly prevalent on iPad devices.

I can't even create an account or login, please fix it.

3

Frequent Crashes

Approximately 10% of users experience frequent app crashes, especially when working on detailed models, which disrupts their workflow and causes frustration. This issue persists despite updates claiming to fix it.

The app crashes every few minutes, making it impossible to use.

4

Complex User Interface

About 8% of users find the app's interface difficult to navigate, especially for beginners, leading to a steep learning curve and a frustrating user experience. Users often struggle to find help or instructions within the app.

This app is NOT user friendly; you need to be accustomed to using online SketchUp for it to be easy.

"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."

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Director of Product and Design Operations, Grubhub

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

AutoCAD
AutoCAD receives mixed feedback, with users praising its functionality and ease of use on mobile devices, but also criticizing its lack of features compared to the desktop version and issues with performance and usability. Many users appreciate having AutoCAD on their iPads, but others find it frustrating due to missing features and slow performance.

#2 RUNNER UP

SketchUp
SketchUp users express frustration over the app's paywall, frequent crashes, and lack of free functionality, with many feeling misled by the app's initial free offering. However, some users appreciate its design capabilities and find it useful for professional work, despite the high subscription cost.

#3 Straggler

TracePro
TracePro is generally well-received for its advanced optical design capabilities, with users appreciating its precision and comprehensive features. However, some users find the software complex and challenging to learn, indicating a steep learning curve for new users.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
AutoCAD
#1 Users Choice
AutoCAD receives mixed feedback, with users praising its functionality and ease of use on mobile devices, but also criticizing its lack of features compared to the desktop version and issues with performance and usability. Many users appreciate having AutoCAD on their iPads, but others find it frustrating due to missing features and slow performance.
SketchUp
#2 Runner-up
SketchUp users express frustration over the app's paywall, frequent crashes, and lack of free functionality, with many feeling misled by the app's initial free offering. However, some users appreciate its design capabilities and find it useful for professional work, despite the high subscription cost.
TracePro
#3 Straggler
TracePro is generally well-received for its advanced optical design capabilities, with users appreciating its precision and comprehensive features. However, some users find the software complex and challenging to learn, indicating a steep learning curve for new users.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent problems with the login process, particularly with accepting terms and conditions, which prevents them from accessing the app. This issue is exacerbated on iPad devices, where the terms checkbox repeatedly unchecks itself.
I can't get past the terms screen; the checkbox keeps unchecking itself.
Paywall Frustration
Many users are frustrated by the app's paywall, as they feel misled by the initial free download that requires a subscription to access core features. This has led to dissatisfaction, with users feeling the app should be upfront about its costs.
The app is free to download but requires payment to do anything useful.
App Crashes
Frequent app crashes disrupt user experience, especially during intensive tasks like detailed modeling, leading to significant frustration and wasted time. Users report that these crashes occur despite updates claiming to fix such issues.
The app crashes every few minutes, making it impossible to complete my project.
Subscription Confusion
Users are confused about subscription options, particularly when purchasing the wrong version and struggling to get refunds or support. This confusion is compounded by unclear communication about the differences between iPad and desktop subscriptions.
I accidentally bought the iPad version and couldn't get a refund to switch to the desktop version.
Feature Limitations
The iPad version lacks key features available on the desktop, such as Match Photo and 3D Warehouse access, limiting its utility for users who prefer working on tablets. This discrepancy leads to disappointment among users expecting feature parity.
I miss features like Match Photo and 3D Warehouse on the iPad version.
Account Management Issues
Users find the account creation and management process cumbersome, with difficulties in deleting accounts and frequent re-login requirements. This adds unnecessary friction to the user experience, detracting from overall satisfaction.
I have to keep signing in repeatedly, and deleting my account is confusing.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent problems with the login process, particularly with accepting terms and conditions, which prevents them from accessing the app. This issue is exacerbated on iPad devices, where the terms checkbox repeatedly unchecks itself.
Paywall Frustration
Many users are frustrated by the app's paywall, as they feel misled by the initial free download that requires a subscription to access core features. This has led to dissatisfaction, with users feeling the app should be upfront about its costs.
App Crashes
Frequent app crashes disrupt user experience, especially during intensive tasks like detailed modeling, leading to significant frustration and wasted time. Users report that these crashes occur despite updates claiming to fix such issues.
Subscription Confusion
Users are confused about subscription options, particularly when purchasing the wrong version and struggling to get refunds or support. This confusion is compounded by unclear communication about the differences between iPad and desktop subscriptions.
Feature Limitations
The iPad version lacks key features available on the desktop, such as Match Photo and 3D Warehouse access, limiting its utility for users who prefer working on tablets. This discrepancy leads to disappointment among users expecting feature parity.
Account Management Issues
Users find the account creation and management process cumbersome, with difficulties in deleting accounts and frequent re-login requirements. This adds unnecessary friction to the user experience, detracting from overall satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has an issue where every time I try to check off the box for accepting the terms/agreement, the small window refreshes and unchecks the box. Because of this, I can’t use the app at all.
Kwokhowzer
This application taught itself as free, but the only free aspect is the viewer element, which is absolutely useless for something that you need to build using the iPad. It feels like this app just lures you in with the promise of being free, but you have to pay a monthly fee to use it.
Raymund Riegl
I was thrilled to find this iPad version of SketchUp for my house renovation, but after building models and adding details, the app started crashing every few minutes, making it impossible to use. Totally a waste of my time!
Purplebasil309

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has an issue where every time I try to check off the box for accepting the terms/agreement, the small window refreshes and unchecks the box. Because of this, I can’t use the app at all.
Candice Wu
App Store
This application taught itself as free, but the only free aspect is the viewer element, which is absolutely useless for something that you need to build using the iPad. It feels like this app just lures you in with the promise of being free, but you have to pay a monthly fee to use it.
Kelly Williams
Google Play
I was thrilled to find this iPad version of SketchUp for my house renovation, but after building models and adding details, the app started crashing every few minutes, making it impossible to use. Totally a waste of my time!
Koray Okumus
Google Play

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