TREBEL Music - Download Songs

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

TREBEL Music - Download Songs

Top Insights This Week

Week of May 26th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of TREBEL Music - Download Songs's key feedback

1

Missing Songs

A significant number of users express frustration over the absence of certain songs or artists in the app's library. Approximately 15% of users mention this issue, indicating a need for a more comprehensive music catalog. Example: 'I can't listen to like kpop... 💔💔'

I can't listen to like kpop... 💔💔

2

Song Deletion

Users report that their downloaded songs are disappearing unexpectedly, which is a major inconvenience. This issue affects about 10% of users, who find it frustrating to repeatedly download their music. Example: 'I had like 300 songs but now I only have 70?... What happened?'

I had like 300 songs but now I only have 70?... What happened?

3

Audio Quality Issues

Some users are dissatisfied with the audio quality of certain songs, which detracts from their listening experience. Approximately 5% of users have mentioned this problem, suggesting a need for quality improvements. Example: 'My only problem is that on a lot of songs the audio quality is bad.'

My only problem is that on a lot of songs the audio quality is bad.

4

Account Syncing

Users are frustrated by the inability to sync their accounts across multiple devices, requiring them to create new accounts for each device. This issue affects around 5% of users, who find it inconvenient. Example: 'Why can’t I login to the same account on my other devices?'

Why can’t I login to the same account on my other devices?

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

HZP
HZP is praised for its unique feature of allowing users to change the frequency of songs, enhancing the listening experience. Users appreciate the app's sleek design and the ability to use personal music files, although some report issues with app crashes and bugs.

#2 RUNNER UP

TREBEL Music - Download Songs
TREBEL Music receives positive feedback for its offline listening capabilities and vast music library, with users appreciating the ad-free experience. However, some users report issues with missing downloads and limited song availability, which can be frustrating.

#3 Straggler

Boomplay
Boomplay is appreciated for its extensive music library and user-friendly interface, but users frequently complain about excessive ads disrupting the listening experience. Despite this, many still find it a reliable app for music streaming.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
HZP
#1 Users Choice
HZP is praised for its unique feature of allowing users to change the frequency of songs, enhancing the listening experience. Users appreciate the app's sleek design and the ability to use personal music files, although some report issues with app crashes and bugs.
TREBEL Music - Download Songs
#2 Runner-up
TREBEL Music receives positive feedback for its offline listening capabilities and vast music library, with users appreciating the ad-free experience. However, some users report issues with missing downloads and limited song availability, which can be frustrating.
Boomplay
#3 Straggler
Boomplay is appreciated for its extensive music library and user-friendly interface, but users frequently complain about excessive ads disrupting the listening experience. Despite this, many still find it a reliable app for music streaming.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Missing Songs
Users are frustrated with the absence of certain songs and artists, particularly in niche genres like K-pop and indie music. This gap in the music library limits the app's appeal to diverse music enthusiasts.
I can't listen to like K-pop, which is disappointing.
Account Sync Issues
The inability to sync accounts across multiple devices is a significant inconvenience for users who own more than one device. This limitation forces users to create separate accounts, disrupting their music experience.
Why can’t I login to the same account on my other devices?
Audio Quality Concerns
Some users experience poor audio quality, which detracts from the overall listening experience. This issue is particularly noticeable when using headphones, leading to dissatisfaction.
The audio quality is bad on a lot of songs.
Song Deletion
Users are experiencing unexpected deletion of downloaded songs, which disrupts their offline listening experience. This issue causes frustration as users have to repeatedly download their music.
My music keeps getting deleted, even after redownloading.
CarPlay Compatibility
The lack of Apple CarPlay integration is a significant drawback for users who want to access their music safely while driving. This limitation affects the app's usability in vehicles.
TREBEL is still not an app for CarPlay, which is disappointing.
Playback Interruptions
The app frequently interrupts playback to ask if users are still listening, which is an unnecessary disruption. This feature is seen as intrusive and diminishes the user experience.
Stop pausing my music to ask if I'm still listening.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Missing Songs
Users are frustrated with the absence of certain songs and artists, particularly in niche genres like K-pop and indie music. This gap in the music library limits the app's appeal to diverse music enthusiasts.
Account Sync Issues
The inability to sync accounts across multiple devices is a significant inconvenience for users who own more than one device. This limitation forces users to create separate accounts, disrupting their music experience.
Audio Quality Concerns
Some users experience poor audio quality, which detracts from the overall listening experience. This issue is particularly noticeable when using headphones, leading to dissatisfaction.
Song Deletion
Users are experiencing unexpected deletion of downloaded songs, which disrupts their offline listening experience. This issue causes frustration as users have to repeatedly download their music.
CarPlay Compatibility
The lack of Apple CarPlay integration is a significant drawback for users who want to access their music safely while driving. This limitation affects the app's usability in vehicles.
Playback Interruptions
The app frequently interrupts playback to ask if users are still listening, which is an unnecessary disruption. This feature is seen as intrusive and diminishes the user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

Honestly I've been looking for a good free music app for offline and this is the one. Most other apps cost money to play offline or for the app itself but this one doesn't, plus the ads are short and the downloading is very simple. It can't get better than that.
Come on it’s the best
Week of May 26th, 2025
I love it but there’s some things I wanna see change. Like why can’t I login to the same account on my other devices? Why do I have to make a new account for every single device I have? The app is awesome but that’s my only problem with it.
Axolotl Coffee
Week of May 26th, 2025
I give this a 4 out of 5 because the app and the music is phenomenal. I’m happy it’s free and the music sounds good. My only problem is that on a lot of songs the audio quality is bad. Hoping y’all change that.
4miic
Week of May 26th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
Honestly I've been looking for a good free music app for offline and this is the one. Most other apps cost money to play offline or for the app itself but this one doesn't, plus the ads are short and the downloading is very simple. It can't get better than that.
Candice Wu
App Store
I love it but there’s some things I wanna see change. Like why can’t I login to the same account on my other devices? Why do I have to make a new account for every single device I have? The app is awesome but that’s my only problem with it.
Kelly Williams
Google Play
I give this a 4 out of 5 because the app and the music is phenomenal. I’m happy it’s free and the music sounds good. My only problem is that on a lot of songs the audio quality is bad. Hoping y’all change that.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience management platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore