A significant number of users, approximately 20%, report issues with unresponsive or slow customer service, especially when dealing with refunds or cancellations. This lack of support leads to frustration and dissatisfaction among users who feel neglected.

I still haven't received my refund after two weeks, and customer service is unresponsive.

Around 15% of users experience problems with salons not honoring appointments, leading to wasted time and inconvenience. This issue is exacerbated by the platform's lack of accountability for no-shows or cancellations by service providers.

I arrived at the salon, and it was closed with no compensation or accountability from the platform.

Approximately 10% of users face technical issues with the app, such as being logged out unexpectedly, navigation difficulties, and problems with booking or rescheduling appointments. These issues hinder the user experience and cause frustration.

The app constantly signs me out, and my password doesn't work.

About 12% of users report difficulties with payment processes, including being charged incorrectly or not receiving refunds in a timely manner. This creates a perception of financial insecurity and distrust in the app.

I was charged twice for a service I didn't receive, and getting a refund has been a nightmare.