TradingView: Track All Markets

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TradingView: Track All Markets

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of TradingView: Track All Markets's key feedback

1

Chart Loading Issues

Many users report that charts often fail to load or display properly, causing significant frustration and hindering their ability to trade effectively. Approximately 15% of users seem to be affected by this issue, as indicated by multiple reviews mentioning blank or slow-loading charts.

The charts frequently go blank, making it impossible to analyze data effectively.

2

Cancellation Difficulties

Users find it challenging to cancel their subscriptions, often encountering a cumbersome process that involves multiple confirmations and inaccessible support channels. This issue affects about 10% of users, as reflected in reviews describing an endless loop of cancellation attempts.

Canceling the membership is a nightmare, with repeated confirmations and no access to support.

3

Limited Free Features

The free version of the app is perceived as too limited, with essential features locked behind a paywall, which frustrates users who feel pressured to upgrade. This concern is raised by approximately 12% of users, who express dissatisfaction with the basic plan's restrictions.

The free version is so stripped down that it's almost useless, pushing users towards paid plans.

4

Customer Support Issues

Users frequently complain about the lack of effective customer support, with difficulties in reaching human representatives and reliance on inadequate AI responses. This problem affects around 8% of users, who express frustration over unresolved issues and closed support tickets.

The support system is terrible, with no way to reach a human for unresolved issues.

"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."

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Director of Product and Design Operations, Grubhub

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

MetaTrader 4
MetaTrader 4 receives high praise for its simplicity, reliability, and efficiency, with users appreciating its ease of use and effective trading features. However, some users express a desire for additional features like mobile alerts.

#2 RUNNER UP

TradingView: Track All Markets
TradingView is highly regarded for its comprehensive charting tools, real-time data, and social networking features, making it a favorite among traders. While most feedback is positive, some users report issues with app performance and desire more features in the free version.

#3 Straggler

Thinkorswim
Thinkorswim faces significant criticism due to technical issues, slow performance, and a complicated user interface, especially after recent updates. Users express frustration with login problems and the app's unreliability, leading some to consider switching platforms.

Go from analysis to action-ready insights, fast.

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
MetaTrader 4
#1 Users Choice
MetaTrader 4 receives high praise for its simplicity, reliability, and efficiency, with users appreciating its ease of use and effective trading features. However, some users express a desire for additional features like mobile alerts.
TradingView: Track All Markets
#2 Runner-up
TradingView is highly regarded for its comprehensive charting tools, real-time data, and social networking features, making it a favorite among traders. While most feedback is positive, some users report issues with app performance and desire more features in the free version.
Thinkorswim
#3 Straggler
Thinkorswim faces significant criticism due to technical issues, slow performance, and a complicated user interface, especially after recent updates. Users express frustration with login problems and the app's unreliability, leading some to consider switching platforms.

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Nuggets

Major Highlights of the Week

Cancellation Issues
The cancellation process is cumbersome, requiring multiple confirmations and inaccessible chat support, leading to user frustration. This creates a negative user experience and potential churn risk.
Canceling my membership is a nightmare; I can't access the chat to confirm, and I'm stuck in a loop.
Chart Loading Failures
Users experience frequent issues with charts not loading properly, especially during high market activity, which disrupts trading activities. This indicates a need for improved app stability and performance under load.
Charts won't load during peak times, making the app unusable when I need it most.
Customer Support Gaps
The lack of direct customer support channels like phone or email frustrates users, especially when AI chatbots fail to address specific issues. This gap in support can lead to unresolved problems and dissatisfaction.
I can't reach a human for support; the AI chat only gives pre-written responses.
Feature Accessibility
Basic features are overly restricted in the free version, pushing users towards paid plans, which some find manipulative. This could deter potential long-term users who feel pressured to upgrade.
The free version is so limited it's almost useless, pushing me to pay for basic features.
Data Delays
Significant delays in real-time data, particularly for Indian indices, render the app less useful for serious traders. This undermines the app's reliability and could damage its reputation.
Indian market charts are delayed by 8-10 minutes, making them useless for trading.
Interface Complexity
The app's interface is perceived as confusing and unintuitive, requiring significant effort to navigate and utilize effectively. This complexity can hinder user engagement and satisfaction.
The app is one of the most confusing and unintuitive products I've ever used.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Cancellation Issues
The cancellation process is cumbersome, requiring multiple confirmations and inaccessible chat support, leading to user frustration. This creates a negative user experience and potential churn risk.
Chart Loading Failures
Users experience frequent issues with charts not loading properly, especially during high market activity, which disrupts trading activities. This indicates a need for improved app stability and performance under load.
Customer Support Gaps
The lack of direct customer support channels like phone or email frustrates users, especially when AI chatbots fail to address specific issues. This gap in support can lead to unresolved problems and dissatisfaction.
Feature Accessibility
Basic features are overly restricted in the free version, pushing users towards paid plans, which some find manipulative. This could deter potential long-term users who feel pressured to upgrade.
Data Delays
Significant delays in real-time data, particularly for Indian indices, render the app less useful for serious traders. This undermines the app's reliability and could damage its reputation.
Interface Complexity
The app's interface is perceived as confusing and unintuitive, requiring significant effort to navigate and utilize effectively. This complexity can hinder user engagement and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

TradingView is a fantastic tool for charting and market analysis, but the constant pop-ups urging upgrades are quite annoying. It detracts from the overall user experience, especially for those who are not ready to commit to a paid plan.
Dar.biz
The app is great for trading insights and has a user-friendly interface, but the mobile version lacks some features available on the desktop, which can be frustrating for users who rely on their phones for trading.
A Google user
TradingView offers powerful charting tools and a vibrant community, but the app's performance issues, like charts not loading and frequent disconnections, are a major drawback. These technical glitches need urgent attention to maintain user trust.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
TradingView is a fantastic tool for charting and market analysis, but the constant pop-ups urging upgrades are quite annoying. It detracts from the overall user experience, especially for those who are not ready to commit to a paid plan.
Candice Wu
App Store
The app is great for trading insights and has a user-friendly interface, but the mobile version lacks some features available on the desktop, which can be frustrating for users who rely on their phones for trading.
Kelly Williams
Google Play
TradingView offers powerful charting tools and a vibrant community, but the app's performance issues, like charts not loading and frequent disconnections, are a major drawback. These technical glitches need urgent attention to maintain user trust.
Koray Okumus
Google Play

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