Trading 212

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Trading 212's key feedback

Interface Confusion

Some users find the app's interface confusing, particularly with chart displays and lack of tooltips, affecting approximately 10% of users. This confusion can hinder effective trading and investment decisions.

The app's interface is confusing, especially with chart displays and lack of tooltips.

Dashboard Customization

The app's lack of dashboard customization is a significant issue for users who want to tailor their experience to their specific trading needs, affecting around 5% of users. This rigidity can lead to frustration as users cannot easily access the information they prioritize.

The app's rigid dashboard design doesn't allow for customization, which is frustrating for users with specific needs.

Withdrawal Verification Issues

Users experience difficulties with withdrawal processes, particularly when verification requirements seem excessive or unclear, impacting about 3% of users. This can lead to delays and concerns over privacy.

Withdrawal processes are difficult due to excessive verification requirements, causing delays and privacy concerns.

Customer Support Responsiveness

A lack of timely and effective customer support is a major pain point, with some users feeling ignored after reporting critical issues, affecting approximately 4% of users. This lack of responsiveness can erode trust and satisfaction.

Customer support is unresponsive, leaving users feeling ignored after reporting critical issues.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Trading 212

Trading 212 receives mixed feedback, with users praising its user-friendly interface, commission-free trades, and educational resources. However, some users report issues with customer service, account verification, and concerns about data privacy.

#2 RUNNER UP

eToro

eToro is generally well-received for its wide range of assets, user-friendly platform, and social trading features. However, some users express dissatisfaction with customer service and occasional technical issues.

#3 Straggler

Robinhood

Robinhood is appreciated for its ease of use and no FX fees, making it appealing for beginners. Nonetheless, users criticize the lack of features available in the UK compared to the US, and some report issues with account verification and customer support.

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Nuggets

Major Highlights of the Week

Interface Confusion

The app's interface is confusing, with inconsistent chart displays and a lack of tooltips for clarification. Users struggle to understand chart totals across different time frames.

The charting on Robinhood is significantly better quality than this, that said il be staying due to the U.K. tax perks.

Dashboard Customization

The app lacks dashboard customization, forcing a one-size-fits-all layout that doesn't meet individual trader needs. Users cannot easily access important metrics like daily realized P&L without navigating away from the main screen.

The lack of dashboard customization is a major flaw that shows a complete misunderstanding of your traders needs.

Withdrawal Verification

The withdrawal process is cumbersome, requiring unnecessary verification steps that breach user privacy. Users are frustrated by the demand for personal bank balance details to withdraw funds.

I uploaded a bank statement with my name, account details, and payment to 212 as proof, but was asked to show my personal bank balance and all private transactions.

Fake Social Proof

The app's social proof appears artificial, with generic testimonials and unrealistic trading success rates. Users suspect these profiles are company-operated to falsely enhance platform credibility.

Data Privacy Concerns

Users report receiving spam calls after downloading the app, suspecting their data was sold. This raises significant concerns about data privacy and security.

Ever since I downloaded this stupid app, so many spam calls about random things started.

Account Mismanagement

The app mistakenly sold shares from a user's tax-sheltered account, causing a taxable event. The lack of response from customer support exacerbates the issue, highlighting poor accountability.

Their system mistakenly sold shares from my tax-sheltered account instead of my regular trading account, triggering a taxable event.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Interface Confusion

The app's interface is confusing, with inconsistent chart displays and a lack of tooltips for clarification. Users struggle to understand chart totals across different time frames.

Dashboard Customization

Withdrawal Verification

The withdrawal process is cumbersome, requiring unnecessary verification steps that breach user privacy. Users are frustrated by the demand for personal bank balance details to withdraw funds.

Fake Social Proof

The app's social proof appears artificial, with generic testimonials and unrealistic trading success rates. Users suspect these profiles are company-operated to falsely enhance platform credibility.

Data Privacy Concerns

Users report receiving spam calls after downloading the app, suspecting their data was sold. This raises significant concerns about data privacy and security.

Account Mismanagement

The app mistakenly sold shares from a user's tax-sheltered account, causing a taxable event. The lack of response from customer support exacerbates the issue, highlighting poor accountability.

Quotes of the week

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The lack of dashboard customization is a major flaw that shows a complete misunderstanding of your traders' needs. The app forces a one-size-fits-all layout on every user, and it works not as good as needed. Why can't I just build the dashboard I need? Good platforms allow for customization because every trader has a different workflow.

dvJamaicanChargiee

Love the app however some of the interfaces are downright confusing to use. Showing totals differently across time frames on charts and not explaining this without a tool-tip deep dive is a pain. The charting on Robinhood is significantly better quality than this.

Spyriadon

The main balance display is a source of constant confusion and anxiety. At the top of the screen there are three different numbers presented side-by-side without any clear context: Total Value, Buying Power and Cash Balance. In a financial app, ambiguity about your own money is the last thing you want.

qmMrMarcosMiranda

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The quotes of the week

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User Experience Report

Report Date

Trading 212

Top Insights This Week

Interface Confusion

Dashboard Customization

Withdrawal Verification Issues

Customer Support Responsiveness

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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