Trading 212

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Trading 212's key feedback

1

Misleading Information

Several users feel misled by the app's terminology and processes, such as 'instant withdrawals' taking three days and unclear settlement times. Approximately 10% of users express frustration over these misleading terms, which they find dishonest.

The app's 'instant withdrawals' actually take three days, which feels misleading.

2

Verification Delays

Users report significant delays and bureaucratic hurdles when trying to verify their accounts, especially when attempting to use features like increased leverage. This affects about 5% of users, who find the process slow and frustrating.

My account was suspended for a lengthy verification process when I tried to increase leverage.

3

Frequent Security Prompts

Many users are frustrated by the app's frequent security prompts, such as entering a passcode every time they switch apps, which disrupts their trading experience. This issue affects around 8% of users, who find it unnecessarily cumbersome.

Having to enter a passcode every time I switch apps is frustrating and disrupts trading.

4

Customer Support Issues

A number of users complain about slow and unresponsive customer support, with some waiting over a week for responses to urgent queries. This affects approximately 7% of users, who feel neglected and unsupported.

I've been waiting over a week for a response to a simple support query, which is frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Trading 212

Trading 212 receives mixed feedback, with users praising its ease of use, commission-free trading, and educational features. However, there are significant complaints about market manipulation, account restrictions, and technical issues, leading to frustration among some users.

#2 RUNNER UP

eToro

eToro is generally well-received for its user-friendly interface and educational resources, making it appealing to beginners. However, some users express dissatisfaction with high fees and account access issues, which can hinder the overall experience.

#3 Straggler

Robinhood

Robinhood is criticized for frequent technical issues, especially during high market volatility, which has led to significant user losses. While some appreciate its simplicity and no-fee structure, many users are frustrated by outages and perceived market manipulation.

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Nuggets

Major Highlights of the Week

Misleading Terms

Users find the app's terminology misleading, particularly regarding fund availability and withdrawal times, which are not as immediate as advertised. This discrepancy between expectations and reality creates a perception of dishonesty.

Instant withdrawals mean 3 working days instead of instant.

Verification Delays

Account verification processes are unexpectedly lengthy and cumbersome, especially when users attempt to utilize advertised features like increased leverage. This results in frustration and a perception of punitive measures against active users.

My account was immediately suspended pending a new, thorough verification when I tried to increase leverage.

Intrusive Security

The app's frequent security prompts, such as requiring a passcode or biometric login every time the app is accessed, are seen as excessive and disrupt the user experience. This security measure is perceived as more stringent than necessary for a trading app.

I have to enter the passcode even if I check another app on my phone for a few seconds.

Customer Support Silence

There is a stark contrast between the app's aggressive marketing communications and the lack of responsive customer support, leading to unresolved issues and user dissatisfaction. This imbalance highlights a prioritization of marketing over customer service.

I get multiple marketing emails daily but no response to my support queries for days.

Withdrawal Issues

Users experience significant delays and lack of communication regarding fund withdrawals, which exceed the stated processing times. This lack of transparency and proactive communication exacerbates user frustration and distrust.

I am now on day 22 of waiting for a simple bank transfer, more than double their maximum stated time.

Limited Stock Variety

The platform's limited stock offerings hinder users' ability to diversify their portfolios, forcing them to concentrate investments in a few sectors. This limitation poses a risk to effective portfolio management and risk mitigation.

The total lack of variety impacts my ability to diversify and manage risk effectively.

Quotes of the week

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Good app easy to use but lots of misleading rubbish to get the user thinking one thing when actually it means another. When your money is available it’s actually not available until it settles and you actually don’t know when it settles. Instant withdrawals mean 3 working days instead of instant. You have to read the small print and t and c’s to understand their wording. Seems dishonest and misleading.

Nj666755

The moment I tried to increase my trading leverage, my account was immediately suspended pending a brand new, far more thorough verification and SOF check. I had already been a fully verified and active client for over a year. This feels like a penalty for trying to use the platform's advertised features. They offer higher leverage to attract clients, but when you actually try to use it, they lock you down and put you through a bureaucratic ordeal. It is a deeply dishonest and deceptive practice. The entire process has been painfully slow & frustrating, and my funded account remains totally unusable while I wait for them to approve documents I shouldn't have had to submit in the first place.

egLil crumb crumb

I get multiple marketing emails from this company every single day - Top 5 Stocks to Watch, New Features You'll Love - but when I reply to their no-reply marketing address out of desperation, or email their official support address, I get absolutely nothing in return. It shows their priorities perfectly: they have endless resources to spam me with promotional content but zero resources allocated to actually helping actual, paying customers with real, urgent problems. I've been waiting for a response to a simple question about margin requirements for eleven long days now. The stark contrast between their constant marketing activity and their total support silence is a slap in the face.

hqNenaLin

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User Experience Report

Report Date

Trading 212

Top Insights This Week

Misleading Information

Verification Delays

Frequent Security Prompts

Customer Support Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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