TP-Link Tether

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of TP-Link Tether's key feedback

Parental Control Limitations

Some users find the parental control features lacking, as they can only manage a limited number of devices and sometimes restrictions do not apply as expected. Approximately 5% of users have mentioned this issue.

The parental controls are limited and sometimes don't apply restrictions properly.

Initial Setup Confusion

A few users experience confusion during the initial setup, particularly when they expect a plug-and-play experience but encounter issues like forgotten passwords or connection problems. This affects about 3% of users.

I thought the extender was plug-and-play, but I had to reset it due to connection issues.

Unexpected Router Reboots

Some users report that their routers reboot unexpectedly, causing inconvenience as they have to re-establish connections in the app. This issue seems to affect around 2% of users.

The router reboots unexpectedly, requiring me to re-establish everything in the app.

Proximity Requirement

A small number of users note that the extender needs to be very close to the router to maintain a good connection, which can be inconvenient. This issue is mentioned by about 2% of users.

The extender needs to be very close to the router for a good connection.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TP-Link Tether

TP-Link Tether receives overwhelmingly positive feedback for its ease of setup and user-friendly interface. Users appreciate the app's ability to manage multiple devices and its effective parental controls, although some mention occasional connectivity issues and the need for proximity to the router for optimal performance.

#2 RUNNER UP

Linksys Smart Wi-Fi

Linksys Smart Wi-Fi is praised for its ease of use and comprehensive control over network settings, with users appreciating the app's intuitive interface. However, some users report issues with connectivity and the app's inability to handle advanced settings, leading to occasional frustration.

#3 Straggler

Google Home

Google Home receives mixed reviews, with users appreciating its integration with various smart devices and ease of use. However, many users report connectivity issues, app crashes, and difficulties in managing devices, which detract from the overall experience.

Nuggets

Major Highlights of the Week

Parental Control Limitations

The parental control feature is limited in the number of devices it can manage and sometimes fails to apply restrictions effectively. This limitation affects the app's ability to provide comprehensive parental management solutions.

The parental controls are limited to a few devices and sometimes don't work as expected.

Router Reboot Issues

Some routers experience unexpected reboots, causing devices to disconnect from the Tether app and requiring users to re-establish connections. This disrupts user experience and may indicate underlying firmware or compatibility issues.

My router reboots unexpectedly, disconnecting from the Tether app and requiring reconnection.

Password Visibility

The router password is printed in small text, making it difficult for users to locate and read, leading to setup challenges. Enhancing password visibility could improve the initial setup experience.

The router password was in small print, which I missed initially, causing setup issues.

Extender Proximity Requirement

The range extender requires close proximity to the router for optimal performance, limiting its effectiveness in larger spaces. This constraint may not meet user expectations for range extension.

The extender needs to be very close to the router for a good connection.

Speed Discrepancy

Some users experience slower speeds when connected through the TP-Link extender compared to their original router, which contradicts performance expectations. This issue may affect user satisfaction with the product's value proposition.

I get better speed connecting to my original router than using the extender.

Setup Complexity

The setup process is not as straightforward as expected, with some users needing to perform additional steps like resetting the router. Simplifying the setup process could enhance user onboarding.

I thought the extender was plug-and-play, but I had to reset the router and troubleshoot connection issues.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Parental Control Limitations

Router Reboot Issues

Password Visibility

The router password is printed in small text, making it difficult for users to locate and read, leading to setup challenges. Enhancing password visibility could improve the initial setup experience.

Extender Proximity Requirement

The range extender requires close proximity to the router for optimal performance, limiting its effectiveness in larger spaces. This constraint may not meet user expectations for range extension.

Speed Discrepancy

Setup Complexity

The setup process is not as straightforward as expected, with some users needing to perform additional steps like resetting the router. Simplifying the setup process could enhance user onboarding.

Quotes of the week

Hear from some of the most impactful users to drive changes

Parental controls could be better. Only allows so many devices and sometimes doesn’t apply restrictions. Other than that it’s a fantastic app.

Diamar79

Week of April 21st, 2025

Solid equipment. Just remember to configure the router on a web browser wired to a computer first before trying to use the mobile app. Advice like that saves you a bunch of unforeseen frustration.

RedRuustr

Week of April 21st, 2025

Seems the router has rebooted 2 weekends in a row. Not sure what is going on - if there is an upgrade happening or what - but very annoying and then removes the device from my tether app where I have to go and re-establish everything again.

Router issues

Week of April 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Parental controls could be better. Only allows so many devices and sometimes doesn’t apply restrictions. Other than that it’s a fantastic app.

Candice Wu

App Store

Solid equipment. Just remember to configure the router on a web browser wired to a computer first before trying to use the mobile app. Advice like that saves you a bunch of unforeseen frustration.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

TP-Link Tether

Top Insights This Week

Parental Control Limitations

Initial Setup Confusion

Unexpected Router Reboots

Proximity Requirement

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts