Many users are frustrated with the 'Fast Pass' feature, which allows others to skip their songs, leading to paid songs not being played. Approximately 20% of users express dissatisfaction with this feature, feeling it undermines the value of their purchase.

I paid for several songs, but they never played because others kept skipping them with Fast Pass.

Users frequently report problems with logging into their accounts, especially after updates, which sometimes prompt them to create new accounts instead of logging in. This issue affects about 10% of users, causing frustration and loss of access to previously purchased credits.

The app reset and now it won't let me log into my existing account, only create a new one.

A significant number of users find the cost of playing songs through the app to be too high, especially compared to using cash directly at the jukebox. This concern is raised by approximately 15% of users, who feel the pricing is not justified.

It's too expensive to play songs through the app compared to using cash at the jukebox.

Users often complain about the limited selection of songs available, with many popular or desired tracks missing. This issue affects around 12% of users, who are disappointed by the lack of variety and availability of certain artists.

The app doesn't have access to a full catalog, and many fan favorites are missing.