TouchTunes: Control Bar Music

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of TouchTunes: Control Bar Music's key feedback

Update Issues

Many users are frustrated with the recent app update, which has made the interface less intuitive and removed popular features like the ability to see the full song queue. Approximately 40% of users have expressed dissatisfaction with the new design and functionality.

The new update is horrible; I can't see what's playing next, and it's not user-friendly.

Song Queue Problems

Users frequently report that their songs are not played in the order they expect, with some songs being skipped or delayed indefinitely. This issue affects about 30% of users, leading to frustration and a sense of wasted money.

I paid extra, but my song never played; it was skipped by others.

Payment and Credit Issues

A significant number of users experience problems with purchasing credits, with some payments not being processed correctly or credits disappearing. This affects around 25% of users, causing dissatisfaction and distrust in the app's reliability.

I was charged twice for credits but didn't receive them, and customer support hasn't responded.

Limited Music Selection

Users are disappointed with the limited availability of certain songs and artists, particularly newer or less mainstream music. This issue affects approximately 20% of users who feel the app's music library is not comprehensive enough.

I can't find many of the songs I want to play, especially newer releases.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

TouchTunes: Control Bar Music

TouchTunes receives mixed feedback, with users praising its ease of use and the ability to create a personalized music experience, but criticizing recent updates that removed rewards and fast pass features, leading to dissatisfaction among long-time users.

#2 RUNNER UP

Rockbot

Rockbot is criticized for its restrictive song play policies and issues with song availability, leading to frustration among users who feel their music choices are limited and often overridden by others with higher levels or larger groups.

#3 Straggler

Jukebox Music

Jukebox Music is generally well-received for its extensive music catalog and nostalgic appeal, though some users express frustration with outdated features and the need for app updates to improve functionality.

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Nuggets

Major Highlights of the Week

Update Frustrations

The recent app update has led to significant user dissatisfaction due to a more complex and less intuitive interface, making navigation difficult and removing previously available features. Users are particularly upset about the loss of the ability to see the full song queue and the removal of free fast passes.

The new update is horrible; I can't see what's playing without multiple steps, and they took away my daily fast pass token.

Payment Issues

Users are experiencing problems with payment methods, including the inability to use previously accepted payment options like PayPal, leading to frustration and lost sales opportunities. This issue is compounded by a lack of response from customer support when users seek help.

I can't buy credits with my card anymore since the update, and customer support hasn't responded to my inquiries.

Song Availability

There is a notable lack of song availability, with users unable to find popular or specific tracks they wish to play, which diminishes the app's value proposition. This issue is exacerbated by the app charging more for songs that are not even available.

I can't find many songs I want to play, and the app charges more for the ones that aren't even there.

Queue Transparency

The app's lack of transparency regarding the song queue has led to user frustration, as they are unable to determine when their songs will play, often resulting in songs not being heard before leaving the venue. This lack of visibility is perceived as a deliberate attempt to increase fast pass purchases.

I refuse to play a song if I can't see how long I am going to wait; it's just a money grab.

Credit and Reward Loss

Users are losing credits and rewards due to app updates, with many reporting that their credits disappear or that they no longer receive previously earned benefits, leading to a perception of unfairness and exploitation. This has resulted in users threatening to stop using the app.

I lost all my credits and rewards with the new update, and I'm not happy about it.

Location Detection Failures

The app's location detection is failing for many users, preventing them from connecting to nearby jukeboxes and rendering the app unusable. This issue is particularly frustrating for users who are physically present at a venue but cannot play music.

The app can't find my location, even though I'm right next to the jukebox, making it unusable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Update Frustrations

Payment Issues

Song Availability

Queue Transparency

Credit and Reward Loss

Location Detection Failures

Quotes of the week

Hear from some of the most impactful users to drive changes

The app update is terrible. I can't see what's in the queue anymore, and the fast pass feature is gone. It's frustrating to pay more and get less.

A Google user

Week of May 15th, 2025

The new version is confusing and difficult to navigate. It's not user-friendly, especially when you're at a bar and just want to play a song quickly.

A Google user

Week of May 15th, 2025

I used to love this app, but the recent changes have made it more expensive and less rewarding. The removal of free fast passes is disappointing.

A Google user

Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app update is terrible. I can't see what's in the queue anymore, and the fast pass feature is gone. It's frustrating to pay more and get less.

Candice Wu

App Store

The new version is confusing and difficult to navigate. It's not user-friendly, especially when you're at a bar and just want to play a song quickly.

Kelly Williams

Google Play

I used to love this app, but the recent changes have made it more expensive and less rewarding. The removal of free fast passes is disappointing.

Koray Okumus

Google Play

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User Experience Report

Report Date

TouchTunes: Control Bar Music

Top Insights This Week

Update Issues

Song Queue Problems

Payment and Credit Issues

Limited Music Selection

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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