Total Wine & More

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Total Wine & More

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Total Wine & More's key feedback

1

Discount Code Issues

Many users report that discount codes advertised on the app or website frequently fail to apply during checkout, causing frustration. Approximately 10% of users seem to be affected by this issue, as they are unable to benefit from promotions that are supposed to be available.

I tried using the discount codes from the homepage, but they never work during checkout.

2

App Slowness

A significant number of users experience the app being slow and laggy, which affects their ability to browse and complete orders efficiently. This issue seems to impact around 15% of users, leading to a frustrating shopping experience.

The app is extremely slow and laggy, making it hard to place an order.

3

Payment Processing Errors

Users frequently encounter errors when trying to update or add payment information, which prevents them from completing purchases. This problem affects about 5% of users, who are unable to proceed with their orders due to these technical issues.

I can't update my payment information without getting an error message.

4

Inconsistent Delivery Options

Some users report that the app inconsistently offers delivery options, with delivery sometimes unavailable despite being advertised. This inconsistency affects approximately 7% of users, who find it challenging to rely on the app for delivery services.

I signed up for delivery, but it suddenly became unavailable, making the app a waste of time.

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Director of Product and Design Operations, Grubhub

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Vivino
Vivino is highly praised for its comprehensive wine information and user-friendly interface, making it a favorite among wine enthusiasts. However, some users report issues with customer service and app performance, particularly with ads and slow loading times.

#2 RUNNER UP

Total Wine & More
Total Wine & More receives positive feedback for its easy-to-use app, wide selection, and convenient features like curbside pickup and delivery. However, some users experience technical issues such as app crashes and slow performance, which can be frustrating.

#3 Straggler

Drizly
Drizly is appreciated for its reliable delivery service and user-friendly app, making it a convenient choice for alcohol delivery. Some users, however, mention occasional issues with order accuracy and customer service responsiveness.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Vivino
#1 Users Choice
Vivino is highly praised for its comprehensive wine information and user-friendly interface, making it a favorite among wine enthusiasts. However, some users report issues with customer service and app performance, particularly with ads and slow loading times.
Total Wine & More
#2 Runner-up
Total Wine & More receives positive feedback for its easy-to-use app, wide selection, and convenient features like curbside pickup and delivery. However, some users experience technical issues such as app crashes and slow performance, which can be frustrating.
Drizly
#3 Straggler
Drizly is appreciated for its reliable delivery service and user-friendly app, making it a convenient choice for alcohol delivery. Some users, however, mention occasional issues with order accuracy and customer service responsiveness.

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Nuggets

Major Highlights of the Week

Discount Code Errors
Users frequently encounter errors when trying to apply discount codes during checkout, leading to frustration and missed savings opportunities. This issue undermines the app's value proposition of offering deals and discounts.
I tried multiple promo codes from the Total Wine site itself and none of them worked with the app.
App Slowness
The app is often described as slow and laggy, with users experiencing delays in loading pages and processing orders. This performance issue detracts from the user experience and may discourage continued use.
The app is very sluggish and painful to use but it gets the job done.
Checkout Problems
Users report difficulties during the checkout process, including issues with payment verification and order completion. These problems can lead to abandoned carts and lost sales.
I can't check out most of the time, and it gets sketchy and doesn't want to scroll.
Forced Updates
Mandatory app updates are a source of annoyance for users, especially when they occur frequently and disrupt the shopping experience. This requirement can lead to user dissatisfaction and app abandonment.
Forced update? Why? Instead of just checking one thing on my current limited bandwidth, you force an update.
Location Tracking Issues
The app's insistence on enabling location tracking frustrates users, particularly when it leads to a loop of prompts. This can hinder app usability and deter users from engaging with the platform.
Upon opening the newly updated app, it wants to enable location tracking. When I choose 'Not Now', it opens up again in a never-ending cycle.
Inconsistent Inventory
Users experience discrepancies between the app's inventory listings and actual store stock, leading to confusion and unmet expectations. This inconsistency can erode trust in the app's reliability.
Website needs updating big time! It will say only 6 available but when you call the store they have more available.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Discount Code Errors
Users frequently encounter errors when trying to apply discount codes during checkout, leading to frustration and missed savings opportunities. This issue undermines the app's value proposition of offering deals and discounts.
App Slowness
The app is often described as slow and laggy, with users experiencing delays in loading pages and processing orders. This performance issue detracts from the user experience and may discourage continued use.
Checkout Problems
Users report difficulties during the checkout process, including issues with payment verification and order completion. These problems can lead to abandoned carts and lost sales.
Forced Updates
Mandatory app updates are a source of annoyance for users, especially when they occur frequently and disrupt the shopping experience. This requirement can lead to user dissatisfaction and app abandonment.
Location Tracking Issues
The app's insistence on enabling location tracking frustrates users, particularly when it leads to a loop of prompts. This can hinder app usability and deter users from engaging with the platform.
Inconsistent Inventory
Users experience discrepancies between the app's inventory listings and actual store stock, leading to confusion and unmet expectations. This inconsistency can erode trust in the app's reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is generally easy to use, but promo codes from the Total Wine site never work with the app, which is frustrating.
Rum CB
Tried to apply the discount codes they provide on the homepage, and there's always an error that prevents them from being applied.
MC - NY
The app is so slow and glitchy, making it frustrating to use. It takes forever to process orders, and the search function is unreliable.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is generally easy to use, but promo codes from the Total Wine site never work with the app, which is frustrating.
Candice Wu
App Store
Tried to apply the discount codes they provide on the homepage, and there's always an error that prevents them from being applied.
Kelly Williams
Google Play
The app is so slow and glitchy, making it frustrating to use. It takes forever to process orders, and the search function is unreliable.
Koray Okumus
Google Play

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