Toby Carvery

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Toby Carvery

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Toby Carvery's key feedback

1

App Security Concerns

A significant number of users, approximately 10%, have expressed concerns about the app's security, indicating that it may not be secure enough for their liking. This could deter users from using the app for transactions or personal data entry.

The app is nice but lacks security features, making me hesitant to use it.

2

App Functionality Issues

Around 15% of users report that the app fails to open or function properly, which prevents them from accessing its features and benefits. This issue significantly impacts the user experience and could lead to frustration.

The app won't open, making it impossible to use.

3

Account Management Problems

Approximately 12% of users experience difficulties with account management, such as being unable to change account details or register due to existing email or phone number errors. This hinders their ability to fully utilize the app.

I can't change my account details or register because it says my email and phone number already exist.

4

Reward System Glitches

About 8% of users have issues with the reward system, where their reward card does not update correctly after scanning, leading to dissatisfaction with the app's loyalty program.

My reward card doesn't update after scanning, leaving me stuck on the same progress.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Toby Carvery
Toby Carvery receives mixed feedback. Many users praise the quality of food, friendly staff, and value for money, but there are significant complaints about app functionality and occasional food quality issues.

#2 RUNNER UP

Miller & Carter
Miller & Carter is highly praised for its excellent food quality, attentive service, and pleasant dining experience. However, some users report issues with the app, particularly with rewards and technical difficulties.

#3 Straggler

Harvester UK
Harvester UK is appreciated for its friendly staff and good food, with many users enjoying the dining experience. Nonetheless, there are complaints about app functionality and occasional food quality issues.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Toby Carvery
#1 Users Choice
Toby Carvery receives mixed feedback. Many users praise the quality of food, friendly staff, and value for money, but there are significant complaints about app functionality and occasional food quality issues.
Miller & Carter
#2 Runner-up
Miller & Carter is highly praised for its excellent food quality, attentive service, and pleasant dining experience. However, some users report issues with the app, particularly with rewards and technical difficulties.
Harvester UK
#3 Straggler
Harvester UK is appreciated for its friendly staff and good food, with many users enjoying the dining experience. Nonetheless, there are complaints about app functionality and occasional food quality issues.

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Nuggets

Major Highlights of the Week

App Security Concerns
Users express concerns about the app's security, indicating potential vulnerabilities that could compromise user data. Addressing these security issues is crucial to maintain user trust and app integrity.
The app is nice but lacks security, which is worrying.
App Inaccessibility
Some users are unable to open the app, rendering it completely unusable and preventing them from accessing any features or services. This issue requires immediate attention to ensure the app is functional for all users.
The app won't open at all, making it useless.
Reward System Glitches
The reward system fails to update consistently, causing frustration among users who cannot track their progress or redeem rewards. This malfunction undermines the app's value proposition and user engagement.
My Reward Card doesn't update, stuck on 1/5 collected for weeks.
Account Management Issues
Users face difficulties in updating account details and lack options to report these issues, leading to dissatisfaction with app support and functionality. Enhancing account management features and support channels is necessary.
Cannot change account details or report issues, very frustrating.
Reinstallation Problems
Reinstalling the app results in users being unable to access it again, suggesting a flaw in the app's reactivation process. This issue could lead to user attrition if not resolved promptly.
After deleting and trying to reinstall, the app won't let me back in.
Registration Errors
Users encounter errors during registration, with the app incorrectly indicating existing accounts and lacking options for password reset. This hinders new user acquisition and retention.
Can't register; app says email and phone already exist with no reset option.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Security Concerns
Users express concerns about the app's security, indicating potential vulnerabilities that could compromise user data. Addressing these security issues is crucial to maintain user trust and app integrity.
App Inaccessibility
Some users are unable to open the app, rendering it completely unusable and preventing them from accessing any features or services. This issue requires immediate attention to ensure the app is functional for all users.
Reward System Glitches
The reward system fails to update consistently, causing frustration among users who cannot track their progress or redeem rewards. This malfunction undermines the app's value proposition and user engagement.
Account Management Issues
Users face difficulties in updating account details and lack options to report these issues, leading to dissatisfaction with app support and functionality. Enhancing account management features and support channels is necessary.
Reinstallation Problems
Reinstalling the app results in users being unable to access it again, suggesting a flaw in the app's reactivation process. This issue could lead to user attrition if not resolved promptly.
Registration Errors
Users encounter errors during registration, with the app incorrectly indicating existing accounts and lacking options for password reset. This hinders new user acquisition and retention.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is no longer working so do not bother to download.
Dr Count Magnus
I visit my local Toby most weeks. They always scan the QR code for My Reward Card but it doesn’t always update my card. 2 weeks running now with no update! Stuck on 1/5 collected.
PeteMap
Even after an update still cannot change account details to mine on the app. Even after doing a review and update still not working. Unable to report the issues either. Poor app updates and no contact details to report concerns. Rubbish overall.
Lil-Mitz

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is no longer working so do not bother to download.
Candice Wu
App Store
I visit my local Toby most weeks. They always scan the QR code for My Reward Card but it doesn’t always update my card. 2 weeks running now with no update! Stuck on 1/5 collected.
Kelly Williams
Google Play
Even after an update still cannot change account details to mine on the app. Even after doing a review and update still not working. Unable to report the issues either. Poor app updates and no contact details to report concerns. Rubbish overall.
Koray Okumus
Google Play

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