Many users report difficulties with basic account management tasks such as paying bills or modifying services, affecting approximately 20% of users. These issues often lead to frustration and the need to contact customer service for resolution.

I can't even pay my bill or manage my service without encountering errors.

The app is frequently described as glitchy, slow, and inefficient, making it difficult for users to perform tasks smoothly. This affects around 15% of users, who find the app's performance hinders their ability to manage their accounts effectively.

The app is so glitchy and laggy it's hardly usable.

Users express dissatisfaction with the app's inability to manage connected devices effectively, such as renaming or toggling data on specific lines. This issue impacts about 10% of users who seek more control over their network devices.

I can't manage the devices on my network like I can in other apps.

A significant number of users are frustrated with the lack of effective customer service, often finding it difficult to resolve issues through the app or phone support. This affects approximately 10% of users who feel unsupported by the current service model.

Customer service is a disservice; it's frustrating to get help.