Mottek - Meet & Dating

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Mottek - Meet & Dating

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Mottek - Meet & Dating's key feedback

1

Excessive Costs

Many users are frustrated with the app's pricing model, which requires purchasing 'hearts' to read or reply to messages, even after subscribing. Approximately 20% of users express dissatisfaction with the cost structure, feeling it's a cash grab rather than a genuine service. "I subscribed for a month but still need to buy hearts to chat, which is a scam."

2

Fake Profiles

A significant number of users report encountering fake profiles and bots, which diminishes trust in the app's authenticity. Around 15% of users mention this issue, noting that many profiles seem automated or use stock images. "The app is filled with fake accounts and bots, making it hard to find real people."

3

Subscription Issues

Users frequently complain about subscription problems, such as being charged without consent or difficulty in canceling. This affects about 10% of users, who feel misled by the app's billing practices. "I tried to cancel my subscription, but they keep taking money from my account."

4

Poor User Experience

Some users find the app's interface and functionality lacking, with issues like difficulty in navigating or understanding the app's features. Approximately 5% of users express dissatisfaction with the overall user experience. "The app's interface is terrible, and it's hard to use effectively."

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Hinge
Hinge receives positive feedback for its effectiveness in fostering genuine connections and meaningful relationships. Users appreciate the app's design and features, which facilitate communication and help them find compatible matches. Many users report successful relationships and engagements, attributing their positive experiences to Hinge's user-friendly interface and active user base.

#2 RUNNER UP

Mottek - Meet & Dating
Mottek - Meet & Dating receives mixed feedback from users. While many praise the app for its innovative features like instant message translation and user-friendly interface, others express dissatisfaction with subscription costs and issues with fake profiles. Some users report technical difficulties and concerns about the app's reliability, leading to a varied user experience.

#3 Straggler

Bumble
Bumble is often criticized for its high subscription costs and paywall features, which some users find restrictive. Despite these concerns, the app is praised for empowering women to make the first move and for its user-friendly design. However, users frequently mention issues with fake profiles and the app's focus on monetization over user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Hinge
#1 Users Choice
Hinge receives positive feedback for its effectiveness in fostering genuine connections and meaningful relationships. Users appreciate the app's design and features, which facilitate communication and help them find compatible matches. Many users report successful relationships and engagements, attributing their positive experiences to Hinge's user-friendly interface and active user base.
Mottek - Meet & Dating
#2 Runner-up
Mottek - Meet & Dating receives mixed feedback from users. While many praise the app for its innovative features like instant message translation and user-friendly interface, others express dissatisfaction with subscription costs and issues with fake profiles. Some users report technical difficulties and concerns about the app's reliability, leading to a varied user experience.
Bumble
#3 Straggler
Bumble is often criticized for its high subscription costs and paywall features, which some users find restrictive. Despite these concerns, the app is praised for empowering women to make the first move and for its user-friendly design. However, users frequently mention issues with fake profiles and the app's focus on monetization over user experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Payment Issues
Users are frustrated with unexpected charges and the need to purchase additional 'hearts' even after subscribing, which they feel is misleading and exploitative. This creates a negative perception of the app's value proposition and transparency.
I subscribed for a month but still can't chat without buying more hearts, which feels like a scam.
Fake Profiles
There is a significant concern about the prevalence of fake profiles and bots, which undermines the app's credibility and user trust. Users feel deceived by interactions that appear automated or insincere.
The app is filled with fake profiles and bots, making it impossible to have genuine interactions.
Subscription Confusion
Users are confused and dissatisfied with the subscription model, particularly the lack of clarity around what is included and the need for additional purchases. This confusion leads to dissatisfaction and a sense of being misled.
I thought the subscription would cover everything, but I still need to buy hearts to chat.
Refund Difficulties
Users are experiencing challenges in obtaining refunds or canceling subscriptions, leading to frustration and a negative customer experience. This issue highlights a need for improved customer support and clearer refund policies.
I've been trying to cancel my subscription for a month, but they keep taking money from my account.
High Costs
The cost of using the app, particularly the price of 'hearts' for messaging, is seen as prohibitively expensive, deterring users from engaging fully with the platform. This perception of high costs without commensurate value is a barrier to user retention.
Every message requires 7 hearts, which is really expensive and discouraging.
Scam Perception
There is a pervasive perception that the app is a scam, driven by the combination of fake profiles, unexpected charges, and poor customer service. This perception severely damages the app's reputation and user trust.
This app is a scam; it's filled with bots and charges you for everything without delivering real value.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Payment Issues
Users are frustrated with unexpected charges and the need to purchase additional 'hearts' even after subscribing, which they feel is misleading and exploitative. This creates a negative perception of the app's value proposition and transparency.
Fake Profiles
There is a significant concern about the prevalence of fake profiles and bots, which undermines the app's credibility and user trust. Users feel deceived by interactions that appear automated or insincere.
Subscription Confusion
Users are confused and dissatisfied with the subscription model, particularly the lack of clarity around what is included and the need for additional purchases. This confusion leads to dissatisfaction and a sense of being misled.
Refund Difficulties
Users are experiencing challenges in obtaining refunds or canceling subscriptions, leading to frustration and a negative customer experience. This issue highlights a need for improved customer support and clearer refund policies.
High Costs
The cost of using the app, particularly the price of 'hearts' for messaging, is seen as prohibitively expensive, deterring users from engaging fully with the platform. This perception of high costs without commensurate value is a barrier to user retention.
Scam Perception
There is a pervasive perception that the app is a scam, driven by the combination of fake profiles, unexpected charges, and poor customer service. This perception severely damages the app's reputation and user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app is a scam. I subscribed to premium, but I can't read messages unless I buy hearts, which are expensive. It's filled with fake profiles and bots.
User A Google user
I regret subscribing. I paid for a month, but I still can't chat without buying more hearts. It's a complete scam.
User A Google user
The app is filled with fake profiles and bots. You have to pay for every message, which is ridiculous. It's just a cash grab.
User A Google user

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
This app is a scam. I subscribed to premium, but I can't read messages unless I buy hearts, which are expensive. It's filled with fake profiles and bots.
Candice Wu
App Store
I regret subscribing. I paid for a month, but I still can't chat without buying more hearts. It's a complete scam.
Kelly Williams
Google Play
The app is filled with fake profiles and bots. You have to pay for every message, which is ridiculous. It's just a cash grab.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.