Tile - Find lost keys & phone

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Tile - Find lost keys & phone

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Tile - Find lost keys & phone's key feedback

1

Inconsistent Functionality

Many users report that the Tile app and devices often fail to work as expected, with issues such as the app crashing, the sound not activating, or the device not being found even when nearby. Approximately 20% of users seem to be affected by these reliability issues.

The Tile only works if I literally have the item in my hand, making it absolutely worthless.

2

Limited Range

A significant number of users express frustration with the limited Bluetooth range of Tile devices, which often fail to connect or update location when items are just a few feet away. This issue affects about 15% of users.

The Tile only works as long as the items are within the same room, making it useless for tracking pets or items further away.

3

Battery and Subscription Concerns

Users are dissatisfied with the battery life of Tile devices and the push towards premium subscriptions for basic features, which they feel should be included with the purchase. This concern is raised by around 10% of users.

The battery died within a year, and now I have to pay for a subscription to get basic features like notifications.

4

Location Accuracy Issues

Some users report that the location data provided by Tile is often inaccurate, leading to confusion and difficulty in finding lost items. This problem seems to affect about 10% of users.

The app showed my cat was 2 miles away when he was actually in the front yard, making it unreliable.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Tile - Find lost keys & phone
Tile receives overwhelmingly positive feedback for its reliability and ease of use in locating lost items, with users praising its ability to find keys and wallets quickly. However, some users express frustration with connectivity issues and the need for a subscription to access premium features.

#2 RUNNER UP

Chipolo
Chipolo is praised for its effectiveness in tracking items and ease of use, with users appreciating its ability to find both phones and keys. Some users report issues with connectivity and volume, but overall, it is considered a reliable product.

#3 Straggler

AirTag
AirTag receives mixed reviews, with some users finding it useful for tracking items, while others criticize its inaccuracy and slow location updates. Many users express frustration with the app's performance, particularly in locating AirPods.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Tile - Find lost keys & phone
#1 Users Choice
Tile receives overwhelmingly positive feedback for its reliability and ease of use in locating lost items, with users praising its ability to find keys and wallets quickly. However, some users express frustration with connectivity issues and the need for a subscription to access premium features.
Chipolo
#2 Runner-up
Chipolo is praised for its effectiveness in tracking items and ease of use, with users appreciating its ability to find both phones and keys. Some users report issues with connectivity and volume, but overall, it is considered a reliable product.
AirTag
#3 Straggler
AirTag receives mixed reviews, with some users finding it useful for tracking items, while others criticize its inaccuracy and slow location updates. Many users express frustration with the app's performance, particularly in locating AirPods.

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Nuggets

Major Highlights of the Week

Inconsistent Functionality
Users experience inconsistent performance with Tiles, where the app fails to locate items even when they are nearby, leading to frustration and unreliability. This inconsistency undermines the core value proposition of the product as a reliable tracking solution.
The Tile app often can't find my keys even when they're just a few feet away.
Battery Issues
Many users report that the Tile's battery life is significantly shorter than advertised, with some devices failing after only a few months. This discrepancy between expected and actual battery performance leads to dissatisfaction and questions about product reliability.
My Tile's battery died after just four months, far less than the promised lifespan.
Subscription Frustrations
The requirement for a subscription to access basic features, such as ringing a Tile, is a major pain point, with users feeling misled about the costs involved. This paywall for essential functions is perceived as a cash grab, diminishing user trust and satisfaction.
I have to pay extra just to make my Tile ring, which should be a basic feature.
Location Accuracy Problems
Users frequently encounter issues with the app providing inaccurate or outdated location data, which can lead to significant inconvenience and stress, especially when trying to locate lost items. This undermines the app's primary function and user confidence.
App Crashes and Bugs
Frequent app crashes and bugs, such as the app freezing or failing to update, hinder the user experience and reliability of the Tile system. These technical issues prevent users from effectively using the app when they need it most.
The app crashes every time I try to open it, making it unusable.
Privacy Concerns
There are significant concerns about privacy, with users feeling uncomfortable about the data collection practices and lack of control over personal information. This apprehension about data security and privacy can deter potential users and erode trust.
I'm paying $100 for a service that builds a consumer profile on me without my consent.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inconsistent Functionality
Users experience inconsistent performance with Tiles, where the app fails to locate items even when they are nearby, leading to frustration and unreliability. This inconsistency undermines the core value proposition of the product as a reliable tracking solution.
Battery Issues
Many users report that the Tile's battery life is significantly shorter than advertised, with some devices failing after only a few months. This discrepancy between expected and actual battery performance leads to dissatisfaction and questions about product reliability.
Subscription Frustrations
The requirement for a subscription to access basic features, such as ringing a Tile, is a major pain point, with users feeling misled about the costs involved. This paywall for essential functions is perceived as a cash grab, diminishing user trust and satisfaction.
Location Accuracy Problems
Users frequently encounter issues with the app providing inaccurate or outdated location data, which can lead to significant inconvenience and stress, especially when trying to locate lost items. This undermines the app's primary function and user confidence.
App Crashes and Bugs
Frequent app crashes and bugs, such as the app freezing or failing to update, hinder the user experience and reliability of the Tile system. These technical issues prevent users from effectively using the app when they need it most.
Privacy Concerns
There are significant concerns about privacy, with users feeling uncomfortable about the data collection practices and lack of control over personal information. This apprehension about data security and privacy can deter potential users and erode trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is unreliable, often crashing and failing to find my Tile even when it's nearby. I regret not choosing AirTag despite preferring Tile's design.
MadiPie1
Tile is a lifesaver for my ADHD; it helps me find my keys and wallet quickly. However, the subscription model for basic features is frustrating.
King Gioni
The Tile app drains my phone's battery significantly, and the constant push for premium features is annoying. I wish basic functionality was more accessible.
wx-junkie

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is unreliable, often crashing and failing to find my Tile even when it's nearby. I regret not choosing AirTag despite preferring Tile's design.
Candice Wu
App Store
Tile is a lifesaver for my ADHD; it helps me find my keys and wallet quickly. However, the subscription model for basic features is frustrating.
Kelly Williams
Google Play
The Tile app drains my phone's battery significantly, and the constant push for premium features is annoying. I wish basic functionality was more accessible.
Koray Okumus
Google Play

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