Tide - Mobile Business Banking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Tide - Mobile Business Banking

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Tide - Mobile Business Banking's key feedback

1

App Complexity

Some users find the app's interface and features overly complex, which can detract from the user experience. Approximately 10% of users have expressed a desire for a simpler, more intuitive design.

The app is close to perfect but sometimes gets too complicated with unnecessary pop-ups.

2

Battery Drain

A significant number of users report that the app drains their phone battery quickly, especially when running in the background. This issue affects about 15% of users, leading to frustration and reduced app usage.

The app drains the battery and overheats the phone extremely quickly when using background features.

3

Subscription Costs

Many users feel that the subscription costs are too high, limiting access to desired features. This concern is shared by approximately 20% of users who wish for more affordable pricing options.

I really want access to more features, but the subscription price is far too high for my usage.

4

Login Issues

Some users experience difficulties logging in, particularly when trying to switch accounts or use different login methods. This problem affects around 5% of users, causing inconvenience and dissatisfaction.

Couldn't login with another Google account even after logging out.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Revolut Business
Revolut Business is praised for its ease of use, modern features, and excellent customer service, making it a favorite among small business owners. However, some users report issues with account suspensions and poor customer support during critical times, which can be detrimental to business operations.

#2 RUNNER UP

Tide - Mobile Business Banking
Tide receives mixed feedback, with users appreciating its user-friendly interface and features like easy invoicing and expense management. However, some users express dissatisfaction with hidden fees and occasional app crashes, indicating room for improvement in customer experience.

#3 Straggler

Xero
Xero is appreciated for its comprehensive accounting features and ease of use for accountants, but it faces criticism for its complex interface and lack of intuitive design for non-accountants. Users also express frustration with frequent price increases and inadequate customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Revolut Business
#1 Users Choice
Revolut Business is praised for its ease of use, modern features, and excellent customer service, making it a favorite among small business owners. However, some users report issues with account suspensions and poor customer support during critical times, which can be detrimental to business operations.
Tide - Mobile Business Banking
#2 Runner-up
Tide receives mixed feedback, with users appreciating its user-friendly interface and features like easy invoicing and expense management. However, some users express dissatisfaction with hidden fees and occasional app crashes, indicating room for improvement in customer experience.
Xero
#3 Straggler
Xero is appreciated for its comprehensive accounting features and ease of use for accountants, but it faces criticism for its complex interface and lack of intuitive design for non-accountants. Users also express frustration with frequent price increases and inadequate customer support.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Battery Drain
The app's background features, such as 'flip to focus', cause significant battery drain and overheating, particularly on devices like the Pixel 8 Pro. This issue is critical as it affects the app's usability and user satisfaction.
The app drains my battery and overheats my phone extremely quickly when using background features.
Login Issues
Users experience difficulties logging in with different Google accounts, even after logging out, which disrupts their access to the app. This login problem is a barrier to user engagement and retention.
I couldn't log in with another Google account even after logging out.
Sound Playback Glitches
The app frequently stops playing sounds unexpectedly, which is particularly disruptive for users relying on it for sleep or focus. This instability in sound playback undermines the app's core functionality.
The app suddenly stops working, interrupting my sleep sounds.
Subscription Pricing
The app's subscription pricing is perceived as excessively high, deterring users from upgrading to premium features. This pricing strategy may limit the app's revenue potential and user base expansion.
£50 a year for the app is insane and not justifiable for my usage.
Feature Complexity
The app's interface and features are considered overly complex, detracting from the user experience. Simplifying the UI could enhance user satisfaction and engagement.
The app's interface has become pretty complex, especially after the 2018 update.
Unstable Updates
Recent updates have introduced bugs that disrupt core functionalities, such as sleep tracking and sound playback. These issues highlight the need for more rigorous testing before release.
The latest update is awful; it broke the sleep sound feature, which now shuts off unexpectedly.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Battery Drain
The app's background features, such as 'flip to focus', cause significant battery drain and overheating, particularly on devices like the Pixel 8 Pro. This issue is critical as it affects the app's usability and user satisfaction.
Login Issues
Users experience difficulties logging in with different Google accounts, even after logging out, which disrupts their access to the app. This login problem is a barrier to user engagement and retention.
Sound Playback Glitches
The app frequently stops playing sounds unexpectedly, which is particularly disruptive for users relying on it for sleep or focus. This instability in sound playback undermines the app's core functionality.
Subscription Pricing
The app's subscription pricing is perceived as excessively high, deterring users from upgrading to premium features. This pricing strategy may limit the app's revenue potential and user base expansion.
Feature Complexity
The app's interface and features are considered overly complex, detracting from the user experience. Simplifying the UI could enhance user satisfaction and engagement.
Unstable Updates
Recent updates have introduced bugs that disrupt core functionalities, such as sleep tracking and sound playback. These issues highlight the need for more rigorous testing before release.

Quotes of the week

Hear from some of the most impactful users to drive changes

I really want there to be a reasonably priced option to access only what I need. I only use the focus music and the price to access the ones I want beyond free is far too high for my usage. Please offer more tiers/options.
erloney
The app is fabulous. Very nice quotes too. ❤️💗❤️ They've never really fixed this - it keeps playing sounds after the app is closed. However, it no longer has to be forced to stop, restarting the app and closing it again does the trick and it doesn't always have this issue.
DJ King
I love this app. It has helped me so much. But no matter how much I try I can go back to light theme. Please help!
G Kaumudi

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
I really want there to be a reasonably priced option to access only what I need. I only use the focus music and the price to access the ones I want beyond free is far too high for my usage. Please offer more tiers/options.
Candice Wu
App Store
The app is fabulous. Very nice quotes too. ❤️💗❤️ They've never really fixed this - it keeps playing sounds after the app is closed. However, it no longer has to be forced to stop, restarting the app and closing it again does the trick and it doesn't always have this issue.
Kelly Williams
Google Play
I love this app. It has helped me so much. But no matter how much I try I can go back to light theme. Please help!
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.