Tide - Mobile Business Banking

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Tide - Mobile Business Banking's key feedback

Payment Approval Issues

Users experience frustration with the app requiring updates at critical times, such as when approving payments, leading to lost deeplinks and difficulty navigating to the correct screen. Approximately 10% of users report this issue.

The app demands updates at crucial moments, causing me to lose the payment approval screen.

Account Blocking Concerns

A significant number of users report their accounts being blocked after a few transactions, with poor communication from customer service, affecting around 15% of users. This issue causes major disruptions in business operations.

My account was blocked after a few transactions, and customer service stopped responding.

Excessive Documentation Requests

Users are frustrated by the extensive documentation and questioning required during account setup, which feels intrusive and unnecessary. This affects approximately 8% of users.

Opening a business account required answering an overwhelming number of questions.

Transaction Fees and Charges

Users are unhappy with unexpected transaction fees, such as charges for BACS payments and cash withdrawals, which are seen as excessive and not clearly communicated. This issue affects about 12% of users.

I was charged 20p for every BACS payment, which is excessive on top of monthly fees.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Starling Bank

Starling Bank receives high praise for its user-friendly app and excellent customer service, with many users appreciating its innovative features and ease of use. However, some users express frustration with geographical limitations and occasional technical issues.

#2 RUNNER UP

Revolut Business

Revolut Business is lauded for its fast, reliable service and innovative features, particularly for international transactions. Despite this, some users report issues with account closures and customer service, leading to mixed experiences.

#3 Straggler

Tide - Mobile Business Banking

Tide receives mixed feedback, with users appreciating its ease of use and helpful features for small businesses. However, there are significant complaints about customer service, account issues, and unexpected fees, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Update Interruptions

Frequent app updates disrupt critical payment approvals, causing users to lose their place in the app and struggle to find the necessary screens again. This issue is particularly frustrating during time-sensitive transactions.

Every time I need to approve a payment, there's a new update, and I lose the deeplink to the approval screen.

Account Freezes

Accounts are being unexpectedly frozen after a few transactions, with poor communication from customer support, leading to significant business disruptions. Users express frustration over the lack of responsiveness and resolution.

They block your account after a few transactions and stop responding to messages.

Excessive Verification

The sign-up process is cumbersome, with excessive questioning about business details, making it difficult to open an account efficiently. Users feel overwhelmed by the number of questions and lack of focus on actual banking services.

After signing up, they just keep asking questions about my business instead of helping.

Hidden Fees

Unexpected charges for transactions and services, such as BACS payments and cash withdrawals, are causing dissatisfaction among users. These fees are seen as excessive and not clearly communicated upfront.

Charging 20p for every BACS payment on top of monthly fees is ridiculous.

Customer Service Delays

Slow and unresponsive customer service is a major pain point, with users experiencing long wait times for issue resolution. This lack of timely support is impacting user trust and satisfaction.

Customer service is incredibly slow, almost comical, and doesn't resolve issues promptly.

Technical Glitches

Technical issues such as app crashes and unresponsive features are hindering user experience, with no timely fixes from the development team. Users are frustrated by the lack of communication and resolution from support.

The app keeps crashing since the last update, and there's no response from support.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Update Interruptions

Account Freezes

Excessive Verification

Hidden Fees

Customer Service Delays

Slow and unresponsive customer service is a major pain point, with users experiencing long wait times for issue resolution. This lack of timely support is impacting user trust and satisfaction.

Technical Glitches

Quotes of the week

Hear from some of the most impactful users to drive changes

Every time I need to approve a payment, there's a new update that disrupts the process, making it frustrating to find the approval screen. The constant changes in updates are a hassle.

Tor.Stark

The app is user-friendly and integrates well with my accounting tool, but recent updates have added unnecessary complexity, making it less intuitive.

thatguyyh

I was initially pleased with Tide, but costs have increased significantly, and some larger banks don't recognize Tide, causing payment issues. The 'Payment link' feature is always on, leading to unexpected charges.

Jolston

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The quotes of the week

Hear from some of the most impactful users to drive changes

Every time I need to approve a payment, there's a new update that disrupts the process, making it frustrating to find the approval screen. The constant changes in updates are a hassle.

Candice Wu

App Store

The app is user-friendly and integrates well with my accounting tool, but recent updates have added unnecessary complexity, making it less intuitive.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Tide - Mobile Business Banking

Top Insights This Week

Payment Approval Issues

Account Blocking Concerns

Excessive Documentation Requests

Transaction Fees and Charges

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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