TickTick:To-Do List & Calendar

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TickTick:To-Do List & Calendar

Top Insights This Week

Week of May 26th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of TickTick:To-Do List & Calendar's key feedback

1

Data Loss Concerns

A significant issue is the unexpected loss of tasks, often due to users being logged out without their initiation. This affects approximately 5% of users, leading to frustration and distrust in the app's reliability.

I was logged out unexpectedly and lost all my tasks, which is a huge privacy concern for me.

2

Subscription Frustrations

Users who have paid for premium features report being repeatedly prompted to upgrade, indicating a glitch in recognizing their subscription status. This issue affects around 3% of users, causing dissatisfaction with the premium service.

Despite paying for premium, I constantly get asked to upgrade when using premium features.

3

Notification Issues

Some users experience problems with notifications not appearing or being delayed, which undermines the app's core functionality of timely reminders. This affects about 4% of users, impacting their ability to rely on the app for task management.

Notifications don't work properly, making it hard to rely on the app for reminders.

4

Customization Limitations

Users express a desire for more customization options, such as color coding and appearance settings, which are currently limited. This affects approximately 6% of users who seek a more personalized experience.

I wish the app allowed more customization, like changing list colors and accent colors in dark mode.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TickTick:To-Do List & Calendar
TickTick is highly praised for its comprehensive features, including seamless synchronization, calendar integration, and habit tracking. Users appreciate its intuitive interface and the ability to manage tasks across multiple devices. However, some users express frustration with occasional bugs and limitations in the free version.

#2 RUNNER UP

Todoist
Todoist is well-regarded for its robust task management capabilities and cross-platform synchronization. Users appreciate its clean interface and the ability to integrate with other tools like Google Calendar. Some users, however, find the premium version expensive and note occasional bugs in the app.

#3 Straggler

Any.do
Any.do is favored for its simplicity and ease of use, with features like calendar integration and reminders. Users enjoy its intuitive design and the ability to manage tasks efficiently. However, some users are dissatisfied with the premium pricing and occasional syncing issues.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
TickTick:To-Do List & Calendar
#1 Users Choice
TickTick is highly praised for its comprehensive features, including seamless synchronization, calendar integration, and habit tracking. Users appreciate its intuitive interface and the ability to manage tasks across multiple devices. However, some users express frustration with occasional bugs and limitations in the free version.
Todoist
#2 Runner-up
Todoist is well-regarded for its robust task management capabilities and cross-platform synchronization. Users appreciate its clean interface and the ability to integrate with other tools like Google Calendar. Some users, however, find the premium version expensive and note occasional bugs in the app.
Any.do
#3 Straggler
Any.do is favored for its simplicity and ease of use, with features like calendar integration and reminders. Users enjoy its intuitive design and the ability to manage tasks efficiently. However, some users are dissatisfied with the premium pricing and occasional syncing issues.

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Nuggets

Major Highlights of the Week

Account Logout Issue
Users experience unexpected logouts, leading to data loss and difficulty in re-accessing their accounts, which raises privacy concerns. This issue undermines user trust and retention, as it complicates the user experience and threatens data security.
I opened the app today and suddenly all my carefully entered tasks have disappeared because I was logged out without my knowledge.
Premium Feature Access
Despite paying for premium, users are repeatedly prompted to upgrade when accessing premium features, requiring them to restore purchases frequently. This disrupts the user experience and diminishes the perceived value of the premium subscription.
Notification Bugs
Users report that notifications are either not working or are inconsistent, which affects the app's reliability for task reminders. This issue can lead to missed tasks and appointments, reducing the app's effectiveness as a productivity tool.
I don't receive any notifications for newly created tasks, making the app quite useless.
UI/UX Inconsistencies
The app's user interface is reported to be inconsistent and outdated, which affects user satisfaction and engagement. A modernized and cohesive design could enhance user experience and retention.
The UI looks very old and ugly, and even the widgets are not looking good on my home screen.
Subscription Pricing Concerns
Users find the subscription pricing high, especially in regions with lower purchasing power, which limits the app's accessibility and market penetration. Offering region-specific pricing could increase adoption and satisfaction.
The current yearly subscription price in India seems to be on the higher side, as Indians are already subscribed to too many apps.
Data Export Limitations
Users are frustrated by the inability to export their data, which creates a sense of being locked into the app. Providing a straightforward data export feature could enhance user trust and flexibility.
TickTick allows you to import your data from other apps but not export, which locks you in without export to any other app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Logout Issue
Users experience unexpected logouts, leading to data loss and difficulty in re-accessing their accounts, which raises privacy concerns. This issue undermines user trust and retention, as it complicates the user experience and threatens data security.
Premium Feature Access
Despite paying for premium, users are repeatedly prompted to upgrade when accessing premium features, requiring them to restore purchases frequently. This disrupts the user experience and diminishes the perceived value of the premium subscription.
Notification Bugs
Users report that notifications are either not working or are inconsistent, which affects the app's reliability for task reminders. This issue can lead to missed tasks and appointments, reducing the app's effectiveness as a productivity tool.
UI/UX Inconsistencies
The app's user interface is reported to be inconsistent and outdated, which affects user satisfaction and engagement. A modernized and cohesive design could enhance user experience and retention.
Subscription Pricing Concerns
Users find the subscription pricing high, especially in regions with lower purchasing power, which limits the app's accessibility and market penetration. Offering region-specific pricing could increase adoption and satisfaction.
Data Export Limitations
Users are frustrated by the inability to export their data, which creates a sense of being locked into the app. Providing a straightforward data export feature could enhance user trust and flexibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

I opened the app today and suddenly all my carefully entered tasks have disappeared. Eventually, I discovered that I had been logged out, even though I never initiated a log-out. I am now transferring all my information out of the app, since I normally never use an app that requires a separate account to protect my privacy.
Rhdcibhe
Week of May 26th, 2025
TickTick handles almost all of my productivity needs now. The way TickTick presents its various views works very well with my brain. The flexibility of the app allowed me to build a system that works FOR ME instead of having to adapt to the app designers' intended use case.
KoWahiKit
Week of May 26th, 2025
I’ve paid for premium but I am asked to upgrade every time I try to use a premium feature. I need to click restore purchase for every premium feature I use. Help!
geekout
Week of May 26th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I opened the app today and suddenly all my carefully entered tasks have disappeared. Eventually, I discovered that I had been logged out, even though I never initiated a log-out. I am now transferring all my information out of the app, since I normally never use an app that requires a separate account to protect my privacy.
Candice Wu
App Store
TickTick handles almost all of my productivity needs now. The way TickTick presents its various views works very well with my brain. The flexibility of the app allowed me to build a system that works FOR ME instead of having to adapt to the app designers' intended use case.
Kelly Williams
Google Play
I’ve paid for premium but I am asked to upgrade every time I try to use a premium feature. I need to click restore purchase for every premium feature I use. Help!
Koray Okumus
Google Play

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