Thumbtack: Home Service Pros
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 10%, report issues with turning off notifications, leading to frustration and app deletion. Users find the persistent notifications intrusive and difficult to manage. Example: 'I deleted the app because I couldn’t turn off notifications.'
2
Around 15% of users, particularly service providers, express dissatisfaction with Thumbtack's lead-charging system. They feel exploited by being charged for leads that do not convert into actual jobs, which they consider unfair and financially draining. Example: 'I keep paying for leads that turn out to be invalid.'
3
Approximately 8% of users are concerned about their personal information being sold, leading to an increase in spam calls and messages. This breach of privacy has led to distrust and app uninstallation. Example: 'These guys took my info and sold it to literally everyone under the Sun.'
4
About 12% of users have encountered issues with fake reviews and scams, where service providers manipulate ratings or provide subpar services. This has led to a lack of trust in the platform's reliability. Example: 'Their pros are able to carefully vet which reviews stay leading to very high ratings for essentially con-men.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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