Three+

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Three+

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Three+'s key feedback

1

Loading Issues

A significant number of users, approximately 40%, report that the app is extremely slow and often gets stuck on the loading screen, making it difficult to access rewards. This issue is particularly frustrating when users are trying to redeem codes quickly.

The app is just stuck on the loading page, and nothing is working.

2

Login Problems

Around 30% of users experience persistent login issues, including being logged out randomly, errors during login, and problems with biometric authentication. These issues prevent users from accessing their rewards efficiently.

The app constantly logs me out and gives error messages when trying to log back in.

3

Limited Availability

Approximately 15% of users are frustrated by the limited availability of offers, particularly those outside of England or in smaller towns, making the app less valuable for them.

Deals are always for England, never Scotland.

4

Code Redemption Failures

About 15% of users report that reward codes often run out quickly or fail to work, leading to missed opportunities to redeem offers and a sense of false advertising.

What's the point in offering reward codes if there's never any available?

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

T-Mobile Tuesdays
T-Mobile Tuesdays receives positive feedback for its user-friendly interface and valuable rewards. Users appreciate the ease of use and the variety of offers available, making it a popular choice among loyalty apps.

#2 RUNNER UP

Three+
Three+ faces significant criticism for its slow performance and frequent technical issues, such as login problems and app crashes. Users express frustration over the app's unreliability, which often prevents them from accessing rewards, diminishing the overall customer experience.

#3 Straggler

O2 Priority
O2 Priority is heavily criticized for its login issues and lack of valuable rewards. Users report frequent technical problems, such as being unable to log in or access offers, leading to dissatisfaction with the app's functionality and the perceived value of its rewards.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
T-Mobile Tuesdays
#1 Users Choice
T-Mobile Tuesdays receives positive feedback for its user-friendly interface and valuable rewards. Users appreciate the ease of use and the variety of offers available, making it a popular choice among loyalty apps.
Three+
#2 Runner-up
Three+ faces significant criticism for its slow performance and frequent technical issues, such as login problems and app crashes. Users express frustration over the app's unreliability, which often prevents them from accessing rewards, diminishing the overall customer experience.
O2 Priority
#3 Straggler
O2 Priority is heavily criticized for its login issues and lack of valuable rewards. Users report frequent technical problems, such as being unable to log in or access offers, leading to dissatisfaction with the app's functionality and the perceived value of its rewards.

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Nuggets

Major Highlights of the Week

Regional Limitations
Offers are predominantly available in England, leaving users in Scotland and smaller towns without access to rewards. This geographical restriction limits the app's value for a significant portion of the user base.
Deals are always for England, never Scotland.
Excessive Clicks
The process to redeem rewards involves too many steps, causing frustration and inefficiency. Streamlining the user journey could enhance the overall experience.
Not complicated but too much clicking to redeem rewards.
Loading Issues
The app frequently gets stuck on loading screens, making it unreliable for users trying to access rewards quickly. This performance issue undermines the app's primary function.
The app is just stuck on the loading page.
Login Failures
Users experience persistent login issues, including being logged out randomly and errors with biometric authentication. These authentication problems prevent users from accessing their rewards.
Constantly logs me out and gives error messages trying to log back in.
Code Availability
Reward codes often run out quickly, leaving users unable to redeem offers. This scarcity creates dissatisfaction and diminishes the perceived value of the app.
Most of the codes are gone when you finally get in.
Promotional Overload
High-traffic promotions like 'spin to win' cause significant app slowdowns, leading to timeouts and user frustration. The app's infrastructure struggles to handle increased demand during these events.
Spin to win promotions cause a good 2 minutes of loading time for each screen.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Regional Limitations
Offers are predominantly available in England, leaving users in Scotland and smaller towns without access to rewards. This geographical restriction limits the app's value for a significant portion of the user base.
Excessive Clicks
The process to redeem rewards involves too many steps, causing frustration and inefficiency. Streamlining the user journey could enhance the overall experience.
Loading Issues
The app frequently gets stuck on loading screens, making it unreliable for users trying to access rewards quickly. This performance issue undermines the app's primary function.
Login Failures
Users experience persistent login issues, including being logged out randomly and errors with biometric authentication. These authentication problems prevent users from accessing their rewards.
Code Availability
Reward codes often run out quickly, leaving users unable to redeem offers. This scarcity creates dissatisfaction and diminishes the perceived value of the app.
Promotional Overload
High-traffic promotions like 'spin to win' cause significant app slowdowns, leading to timeouts and user frustration. The app's infrastructure struggles to handle increased demand during these events.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly buggy, constantly logs me out, and fails to load codes, making it impossible to use rewards like Cafe Nero, which was the main reason I chose Three.
Crystal-Berry
The app is painfully slow, especially on Mondays when trying to get a discount code, and it often fails to recognize saved passwords, making the overall experience very frustrating.
dzzajoe
Despite being a Three customer for years, I never take advantage of rewards because the app is terrible, logging me out randomly and crashing during presales.
J_amesrh

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is incredibly buggy, constantly logs me out, and fails to load codes, making it impossible to use rewards like Cafe Nero, which was the main reason I chose Three.
Candice Wu
App Store
The app is painfully slow, especially on Mondays when trying to get a discount code, and it often fails to recognize saved passwords, making the overall experience very frustrating.
Kelly Williams
Google Play
Despite being a Three customer for years, I never take advantage of rewards because the app is terrible, logging me out randomly and crashing during presales.
Koray Okumus
Google Play

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