Thndr

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Thndr's key feedback

App Crashes

Many users report frequent app crashes, especially during critical trading times, leading to missed opportunities and financial losses. Approximately 30% of users seem to be affected by this issue.

The app crashes during important trading times, causing me to miss out on potential profits.

Delayed Transactions

Users experience significant delays in transaction processing, including deposits, withdrawals, and order executions, which can take several days. This affects around 25% of users.

It took over three days for my deposit to reflect in my account, causing me to miss trading opportunities.

Poor Customer Support

Customer support is often unresponsive or slow, with some users waiting days for a reply, which is frustrating when dealing with financial issues. This issue affects about 20% of users.

I contacted customer support about a problem, and it took them days to respond, which is unacceptable for a financial app.

Hidden Fees

Users are frustrated with unexpected fees for transactions and services, which are not clearly communicated upfront. This issue seems to affect around 15% of users.

I was surprised by the high fees for withdrawing my money, which were not clearly stated when I signed up.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

E*TRADE

E*TRADE receives mixed feedback, with users appreciating its user-friendly interface and helpful customer service. However, some users report issues with account setup, transaction delays, and outdated technology, which detracts from the overall experience.

#2 RUNNER UP

Robinhood

Robinhood is praised for its ease of use and accessibility for beginners, but it faces significant criticism for poor customer service, transaction issues during market volatility, and perceived unfair trading practices. Many users express frustration with the app's reliability and transparency.

#3 Straggler

Thndr

Thndr receives mixed reviews, with some users appreciating its user-friendly interface and investment opportunities in Egypt. However, many users criticize the app for technical issues, poor customer service, and delays in transactions, which negatively impact their investment experience.

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Nuggets

Major Highlights of the Week

App Unresponsiveness

The app frequently becomes unresponsive, especially after updates, preventing users from accessing essential features like the menu and trading options. This issue severely impacts user experience and trust in the app's reliability.

After the latest update, the app is completely unresponsive, and I can't access any features.

Delayed Transactions

Users experience significant delays in transaction processing, including fund transfers and order executions, which can take several days. This delay undermines the app's promise of quick and efficient trading.

I transferred money to my Thndr wallet, but it took days to appear, affecting my trading plans.

Customer Support Issues

Customer support is criticized for being unresponsive and requiring payment for timely assistance, which frustrates users needing urgent help. This approach damages the app's credibility and user satisfaction.

I needed help with a transaction, but customer support didn't respond for days unless I paid for premium service.

Misleading Pricing Information

The app displays misleading stock prices, showing ask prices instead of actual bidding prices, which confuses users and affects their trading decisions. This lack of transparency can lead to financial losses.

The app shows the ask price on the dashboard, not the actual price, which is misleading for trading.

Geographical Limitations

The app does not support users from certain regions, such as Libya, which limits its accessibility and potential user base. This exclusion frustrates potential users who are eager to invest.

I can't register as a Libyan resident, which is disappointing for a regional app.

High Fees and Charges

Users are frustrated with the high fees associated with transactions, including hidden charges for basic features and services. This pricing model discourages users from engaging with the app.

The app charges high fees for every transaction, making it costly to use.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Unresponsiveness

Delayed Transactions

Customer Support Issues

Misleading Pricing Information

Geographical Limitations

The app does not support users from certain regions, such as Libya, which limits its accessibility and potential user base. This exclusion frustrates potential users who are eager to invest.

High Fees and Charges

Users are frustrated with the high fees associated with transactions, including hidden charges for basic features and services. This pricing model discourages users from engaging with the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been enjoying this app for the past 4 months and making steady profits, but the selling price displayed is misleading. It shows the ask price instead of the actual bidding price, which can be tricky. Hope the team addresses this issue.

nutripowered

The app responsiveness is very slow, and customer support didn't get back to me for an entire day. This affects the overall experience negatively.

Mahmoud_89

I am happy using Thndr app, but the chat service response should be within a few minutes, not hours. Also, the price movement should be more live to determine when to buy or sell more accurately.

Mazenelassal33

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app responsiveness is very slow, and customer support didn't get back to me for an entire day. This affects the overall experience negatively.

Kelly Williams

Google Play

I am happy using Thndr app, but the chat service response should be within a few minutes, not hours. Also, the price movement should be more live to determine when to buy or sell more accurately.

Koray Okumus

Google Play

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User Experience Report

Report Date

Thndr

Top Insights This Week

App Crashes

Delayed Transactions

Poor Customer Support

Hidden Fees

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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