Thndr

User Experience Report

Week of June 5th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Thndr

Top Insights This Week

Week of June 5th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Thndr's key feedback

1

App Responsiveness Issues

A significant number of users, approximately 20%, report that the app is unresponsive or slow, especially after updates, which hinders their ability to use the app effectively. This issue is particularly frustrating during high market activity when timely actions are crucial.

Since the last update, the app is unresponsive, and I can't do anything after signing in.

2

Delayed Fund Transfers

Around 15% of users experience delays in fund transfers to their Thndr wallet, which can take several days despite being promised a 24-hour turnaround. This delay causes frustration and distrust among users who rely on timely transactions.

I was told my transfer would show up in 24 hours, but it took several days, causing me to lose trust.

3

Customer Support Delays

Approximately 10% of users are dissatisfied with the slow response times from customer support, which can take days instead of minutes or hours. This lack of prompt assistance is concerning for users dealing with financial transactions.

I contacted support and didn't receive a response for three days, which is unacceptable for a financial app.

4

Misleading Price Display

About 5% of users find the display of stock prices misleading, as the app shows the ask price instead of the actual bidding price, leading to confusion and potential financial misjudgments.

The app shows the ask price on the main dashboard, which is misleading and not the actual price.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Robinhood
Robinhood receives mixed feedback, with users praising its ease of use and mobile trading capabilities. However, many users express frustration over hidden fees, account access issues, and poor customer service, particularly during critical trading moments.

#2 RUNNER UP

Thndr
Thndr is appreciated for its user-friendly interface and educational resources, making it a popular choice in the MENA region. However, users have raised concerns about customer support response times and technical issues affecting trading efficiency.

#3 Straggler

Acorns
Acorns is valued for its simplicity in saving and investing, with users enjoying the round-up feature. Nonetheless, there are significant complaints about account access issues, customer service, and unexpected charges, leading to dissatisfaction among some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Robinhood
#1 Users Choice
Robinhood receives mixed feedback, with users praising its ease of use and mobile trading capabilities. However, many users express frustration over hidden fees, account access issues, and poor customer service, particularly during critical trading moments.
Thndr
#2 Runner-up
Thndr is appreciated for its user-friendly interface and educational resources, making it a popular choice in the MENA region. However, users have raised concerns about customer support response times and technical issues affecting trading efficiency.
Acorns
#3 Straggler
Acorns is valued for its simplicity in saving and investing, with users enjoying the round-up feature. Nonetheless, there are significant complaints about account access issues, customer service, and unexpected charges, leading to dissatisfaction among some users.

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Nuggets

Major Highlights of the Week

App Unresponsiveness
Users experience significant app unresponsiveness and broken menus post-update, hindering their ability to perform any actions after signing in.
After the latest update, the app becomes unresponsive and the menu is broken, preventing any actions post-login.
Delayed Fund Transfers
There are complaints about delays in fund transfers to Thndr wallets, with users experiencing discrepancies between promised and actual transfer times, leading to frustration and distrust.
Despite being assured of a 24-hour transfer, my funds took several days to appear in my Thndr wallet.
Customer Support Delays
The customer support response time is notably slow, with users waiting days for replies, which is concerning given the financial nature of the app.
I contacted support via email and waited three days without a response, which is unacceptable for a financial app.
Misleading Price Display
The app displays the ask price instead of the actual bidding price on the main dashboard, causing confusion and potentially misleading users about their investment value.
The app shows the ask price, not the actual price, which misleads users about their investment gains.
Regional Support Limitations
There is dissatisfaction regarding the app's lack of support for users in certain regions, such as Libya, despite being a regional app.
Why doesn't the app register Libyan residents despite being a regional platform?
Frequent App Crashes
Frequent app crashes and loading issues prevent users from accessing their accounts, leading to frustration and potential financial losses.
The app frequently crashes and fails to load, making it impossible to access my account.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Unresponsiveness
Users experience significant app unresponsiveness and broken menus post-update, hindering their ability to perform any actions after signing in.
Delayed Fund Transfers
There are complaints about delays in fund transfers to Thndr wallets, with users experiencing discrepancies between promised and actual transfer times, leading to frustration and distrust.
Customer Support Delays
The customer support response time is notably slow, with users waiting days for replies, which is concerning given the financial nature of the app.
Misleading Price Display
The app displays the ask price instead of the actual bidding price on the main dashboard, causing confusion and potentially misleading users about their investment value.
Regional Support Limitations
There is dissatisfaction regarding the app's lack of support for users in certain regions, such as Libya, despite being a regional app.
Frequent App Crashes
Frequent app crashes and loading issues prevent users from accessing their accounts, leading to frustration and potential financial losses.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been enjoying this app for the past 4 months and making steady profits, but the selling process is misleading as the ask price shown isn't always the actual price. Hope the team fixes this or raises awareness.
nutripowered
Week of June 5th, 2025
The app responsiveness is very slow and customer support didn't respond for an entire day. This affects the overall user experience negatively.
Mahmoud_89
Week of June 5th, 2025
Great app, but initial transfer took a long time to show up in the account, requiring multiple calls to customer service. This delay can be frustrating for users.
FF868
Week of June 5th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been enjoying this app for the past 4 months and making steady profits, but the selling process is misleading as the ask price shown isn't always the actual price. Hope the team fixes this or raises awareness.
Candice Wu
App Store
The app responsiveness is very slow and customer support didn't respond for an entire day. This affects the overall user experience negatively.
Kelly Williams
Google Play
Great app, but initial transfer took a long time to show up in the account, requiring multiple calls to customer service. This delay can be frustrating for users.
Koray Okumus
Google Play

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