Thndr

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Thndr's key feedback

App Performance Issues

Many users report that the app frequently crashes, lags, or becomes unresponsive, especially during critical trading times. This affects approximately 30% of users, leading to missed trading opportunities and financial losses.

The app keeps crashing during trading hours, causing me to lose money.

Customer Support Delays

Users frequently complain about slow or unresponsive customer support, with some waiting days for a response. This issue affects around 25% of users, causing frustration and a lack of trust in the app's reliability.

Customer support takes days to respond, which is unacceptable for a financial app.

Transaction Delays

There are numerous reports of delays in processing deposits and withdrawals, with some users waiting several days for transactions to complete. This affects about 20% of users, leading to dissatisfaction and financial inconvenience.

Deposits and withdrawals take too long, making it hard to manage my investments.

Hidden Fees and Charges

Users express frustration over unexpected fees and charges, such as high withdrawal fees and commissions on transactions. This issue impacts approximately 15% of users, who feel misled by the app's pricing structure.

The app charges unexpected fees on every transaction, which eats into my profits.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Acorns

Acorns receives positive feedback for its ease of use and ability to help users save and invest effortlessly, especially for beginners. However, some users express frustration with subscription fees and difficulties in withdrawing funds, which can overshadow the app's benefits.

#2 RUNNER UP

Thndr

Thndr is praised for its user-friendly interface and educational resources, making it appealing to beginners. However, users frequently criticize its customer service, app stability, and hidden fees, which can lead to a frustrating experience.

#3 Straggler

Robinhood

Robinhood is appreciated for its simplicity and accessibility, especially for new investors. Nonetheless, it faces criticism for hidden fees, account restrictions, and poor customer service, which can lead to significant user dissatisfaction.

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Nuggets

Major Highlights of the Week

App Crashes

The app frequently crashes during critical trading times, causing users to miss opportunities and incur losses. This instability undermines user confidence in the platform's reliability.

The app keeps crashing during trading hours, making it impossible to execute timely trades.

Delayed Transactions

Users experience significant delays in transaction processing, including deposits, withdrawals, and order executions, which affects their ability to trade effectively. These delays lead to missed opportunities and financial losses.

It takes days for my deposit to reflect in my account, causing me to miss trading opportunities.

Poor Customer Support

Customer support is unresponsive and slow, with users reporting long wait times for assistance and unresolved issues. This lack of support is particularly concerning given the financial nature of the app.

I've been waiting for days for a response from customer support about my issue.

Hidden Fees

Users are frustrated by unexpected fees for transactions and services, which are not clearly communicated upfront. This lack of transparency erodes trust and satisfaction with the app.

I was charged unexpected fees for withdrawing my money, which were not clearly disclosed.

Technical Glitches

The app suffers from numerous technical glitches, such as login issues and incorrect data display, which hinder the user experience and trading accuracy. These issues need urgent resolution to maintain user trust.

The app won't let me log in, and when I do, the data displayed is often incorrect.

Subscription Barriers

Essential features are locked behind a subscription paywall, limiting the app's functionality for non-paying users. This approach frustrates users who expect basic trading tools to be available without additional costs.

I can't access real-time prices without paying for a subscription, which is frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

The app frequently crashes during critical trading times, causing users to miss opportunities and incur losses. This instability undermines user confidence in the platform's reliability.

Delayed Transactions

Poor Customer Support

Hidden Fees

Users are frustrated by unexpected fees for transactions and services, which are not clearly communicated upfront. This lack of transparency erodes trust and satisfaction with the app.

Technical Glitches

Subscription Barriers

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been enjoying this app for the past 4 months and making steady profits, but the selling process is misleading. The app shows the ask price on the main dashboard instead of the actual bidding price, which can be tricky. Hope the team fixes this or raises awareness.

nutripowered

The app responsiveness is very slow, and the latency is high. I needed customer support, sent a message, and didn't get a response for an entire day.

Mahmoud_89

I am happy using Thndr app and grateful for their efforts to provide needed information. However, the chat service response should be within a few minutes, not hours, and the price movement should be more live to determine when to buy or sell more accurately.

Mazenelassal33

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app responsiveness is very slow, and the latency is high. I needed customer support, sent a message, and didn't get a response for an entire day.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Thndr

Top Insights This Week

App Performance Issues

Customer Support Delays

Transaction Delays

Hidden Fees and Charges

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts