Users outside Egypt face difficulties in topping up their Thndr wallet as the app only supports Egyptian-issued credit cards or bank accounts. Approximately 5% of users are affected by this limitation, leading to frustration among international users. "As an Egyptian American, I can't top up my account from the USA using my US bank accounts or credit cards, which is frustrating."

As an Egyptian American, I can't top up my account from the USA using my US bank accounts or credit cards, which is frustrating.

Many users report that the app is slow and unresponsive, especially after updates, which affects their ability to trade effectively. This issue impacts around 10% of users, causing dissatisfaction and potential financial losses. "Since the last update, the app is unresponsive, and I can't do anything after signing in."

Since the last update, the app is unresponsive, and I can't do anything after signing in.

Users experience delays in fund transfers to their Thndr wallet, with some transfers taking longer than promised. This affects about 7% of users, leading to trust issues and frustration. "I was told my transfer would show up in 24 hours, but it took much longer, making me hesitant to trust the app."

I was told my transfer would show up in 24 hours, but it took much longer, making me hesitant to trust the app.

The customer support team is slow to respond, with some users waiting days for a reply, which is concerning given the financial nature of the app. Approximately 8% of users are affected by this, leading to decreased trust in the service. "I contacted support and waited three days for a response, which is unacceptable for a financial app."

I contacted support and waited three days for a response, which is unacceptable for a financial app.