theScore: Sports News & Scores

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of theScore: Sports News & Scores's key feedback

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Yahoo Sports

Yahoo Sports is praised for its user-friendly interface and the ability to watch live games for free, making it a favorite among users who appreciate its simplicity and reliability. However, some users have reported issues with streaming quality and occasional glitches.

#2 RUNNER UP

theScore: Sports News & Scores

theScore receives mixed feedback, with users appreciating its comprehensive sports coverage and real-time updates. However, some users express frustration with recent updates, citing issues with the widget functionality and the introduction of unwanted features like 'Clips' that detract from the app's core purpose.

#3 Straggler

ESPN

ESPN is criticized for its frequent technical issues, including buffering and login problems, which frustrate users despite its extensive sports coverage. Many users are unhappy with the app's streaming service, especially when it requires additional subscriptions to access content.

Nuggets

Major Highlights of the Week

Widget Malfunctions

The widget frequently fails to update scores or becomes unresponsive, requiring users to remove and reinstall it multiple times a day. This issue disrupts the user experience, especially for those relying on the widget for quick score updates.

Chat Spam

The chat feature is overwhelmed with spam bots, making it difficult for users to engage in meaningful conversations. This issue diminishes the app's community aspect and frustrates users who want to discuss sports.

The chat is filled with spam bots, making it impossible to have a conversation.

Notification Issues

Notifications often fail to direct users to the relevant content, instead opening the last viewed page, which frustrates users trying to access timely information. This inconsistency undermines the app's reliability for real-time updates.

Clicking on a notification takes me to the last thing I looked at, not the new content.

Video Quality Problems

Highlight videos often fail to load properly, displaying in low resolution with poor sound quality, rendering them nearly useless. This technical issue detracts from the app's multimedia offerings.

The videos never load fully and only render in 144p with 8-bit sound quality.

Excessive Ads

The app is inundated with intrusive ads that disrupt the user experience, including delayed banner ads that cause accidental clicks. This aggressive ad strategy frustrates users and detracts from the app's usability.

Ads pop up exactly where I'm about to click, which is very annoying.

Privacy Concerns

Users express concerns about excessive data tracking and privacy issues, with the app accessing numerous websites even when not in use. This raises significant privacy concerns and affects user trust.

The app accesses 50 to 60 websites to gather my info, even when I'm not using it.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Widget Malfunctions

Chat Spam

Notification Issues

Video Quality Problems

Highlight videos often fail to load properly, displaying in low resolution with poor sound quality, rendering them nearly useless. This technical issue detracts from the app's multimedia offerings.

Excessive Ads

Privacy Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for scores and updates, but the chat function is ruined by spam bots. It's frustrating to see the chat filled with scams, making it hard to have genuine conversations. Please address this issue to improve user experience.

BBurg914

Week of May 26th, 2025

I love the app for its quick updates and comprehensive coverage, but the recent update has made it cluttered with unnecessary social media posts in the Matchup section. Please revert to the previous clean format.

Sunny37

Week of May 26th, 2025

The app is good for scores, but the notifications are unreliable. I used to get timely updates, but now they are delayed or don't appear at all. This needs fixing to maintain the app's usefulness.

User A Google user

Week of May 26th, 2025

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

The app is good for scores, but the notifications are unreliable. I used to get timely updates, but now they are delayed or don't appear at all. This needs fixing to maintain the app's usefulness.

Koray Okumus

Google Play

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User Experience Report

theScore: Sports News & Scores

Top Insights This Week

Analyzing reviews data...

Analyzing reviews data...

Analyzing reviews data...

Analyzing reviews data...

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Major Highlights of the Week

Major Highlights of the Week

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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