The Knot Wedding Planner

User Experience Report

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The Knot Wedding Planner

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of The Knot Wedding Planner's key feedback

1

App Crashes

A significant number of users report frequent app crashes and loading issues, making it difficult to use essential features like RSVPs and guest list management. Approximately 20% of users seem to be affected by these technical problems, which disrupt their planning process.

The app crashes every time I try to manage my guest list, making it unusable.

2

Limited Vendor Options

Users have expressed frustration with the limited availability of local vendors and venues, especially in smaller towns or outside the US. This issue affects around 15% of users who find the vendor search feature lacking in comprehensiveness.

The app doesn't list most of the local vendors I need, making it hard to plan my wedding.

3

RSVP and Messaging Issues

Many users experience problems with the RSVP system and messaging functions, such as messages going to spam or not being sent correctly. This affects about 10% of users, leading to communication breakdowns with guests.

Messages sent through the app often end up in spam, causing confusion among my guests.

4

User Interface Challenges

The app's user interface is described as unintuitive and difficult to navigate, with some features only available on desktop. Approximately 12% of users find the navigation cumbersome, impacting their overall experience.

Navigating the app is confusing, and some features are only accessible on the desktop version.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

The Knot Wedding Planner
The Knot Wedding Planner is highly praised for its comprehensive features that make wedding planning easier and more organized. Users appreciate the app's user-friendly interface, vendor connections, and customizable checklists, though some report occasional technical issues and glitches.

#2 RUNNER UP

WeddingWire
WeddingWire receives positive feedback for its ease of use and comprehensive planning tools, including checklists and vendor recommendations. Users appreciate the app's ability to keep everything organized, though some mention technical glitches and issues with vendor communication.

#3 Straggler

Zola
Zola is appreciated for its user-friendly interface and comprehensive planning tools, including a registry and website creation. However, users express frustration with technical issues, additional costs for certain features, and problems with vendor interactions.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
The Knot Wedding Planner
#1 Users Choice
The Knot Wedding Planner is highly praised for its comprehensive features that make wedding planning easier and more organized. Users appreciate the app's user-friendly interface, vendor connections, and customizable checklists, though some report occasional technical issues and glitches.
WeddingWire
#2 Runner-up
WeddingWire receives positive feedback for its ease of use and comprehensive planning tools, including checklists and vendor recommendations. Users appreciate the app's ability to keep everything organized, though some mention technical glitches and issues with vendor communication.
Zola
#3 Straggler
Zola is appreciated for its user-friendly interface and comprehensive planning tools, including a registry and website creation. However, users express frustration with technical issues, additional costs for certain features, and problems with vendor interactions.

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Nuggets

Major Highlights of the Week

Vendor Limitations
The app's vendor marketplace lacks comprehensive local options, forcing users to manually search for vendors outside the app. This limitation is particularly frustrating for users in smaller or non-U.S. locations.
The Vendor choice lists are BEYOND limited, with more than half being not from our area.
RSVP Issues
The RSVP functionality is unreliable, with users reporting that guest responses are not recorded or reset, leading to confusion and frustration. This issue complicates guest management and communication.
Guest RSVPs randomly resetting, registry items randomly unlinking or not updating correctly.
App Crashes
Frequent app crashes and loading issues hinder users' ability to manage their wedding plans effectively, causing significant frustration. These technical problems make the app unreliable for consistent use.
The app is always down, it never works, the RSVP text system is terrible.
Customization Limits
Users are unable to fully customize their wedding websites and communications, limiting personalization. This restriction affects the user experience, especially for those with specific design preferences.
I wish there was an option that would allow user to choose their ceremony in a more thorough way.
Guest List Management
The app's guest list management is cumbersome, requiring users to click each name individually to view details, which is inefficient for large events. This lack of streamlined functionality wastes users' time.
There’s no way to see the full guest list and their addresses all in one place.
Budget Tool Removal
The removal of the budget tracking feature has frustrated users who relied on it for financial planning. This change has left users without a critical tool for managing wedding expenses.
Very upset they got rid of the budgeter part of the planning! I was heavily using that and lost all my data!!
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Vendor Limitations
The app's vendor marketplace lacks comprehensive local options, forcing users to manually search for vendors outside the app. This limitation is particularly frustrating for users in smaller or non-U.S. locations.
RSVP Issues
The RSVP functionality is unreliable, with users reporting that guest responses are not recorded or reset, leading to confusion and frustration. This issue complicates guest management and communication.
App Crashes
Frequent app crashes and loading issues hinder users' ability to manage their wedding plans effectively, causing significant frustration. These technical problems make the app unreliable for consistent use.
Customization Limits
Users are unable to fully customize their wedding websites and communications, limiting personalization. This restriction affects the user experience, especially for those with specific design preferences.
Guest List Management
The app's guest list management is cumbersome, requiring users to click each name individually to view details, which is inefficient for large events. This lack of streamlined functionality wastes users' time.
Budget Tool Removal
The removal of the budget tracking feature has frustrated users who relied on it for financial planning. This change has left users without a critical tool for managing wedding expenses.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is just OK—it could use some UX improvements. It is quite difficult and unintuitive to navigate, and many functionalities such as browsing and editing stationery are only available on desktop. The app is extremely buggy and in recent weeks will show the message ‘an error has occurred’ whenever I try to do anything in the app, rendering it basically useless.
alex93742
This app works great for getting started but the website is so buggy in so many ways. Once people started submitting RSVPs and I started adding more and more info, links, dates to the website the worse everything got. It’s almost unusable.
Jdvbalaksbsbsjan
The Knot is an absolutely wonderful planning tool, but the app is not. More often than not it crashes on me and doesn’t allow me to search or make edits. In my opinion, it has a better organization for the RSVP section than the browser, but half the time it won’t work for me.
ervsam5

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is just OK—it could use some UX improvements. It is quite difficult and unintuitive to navigate, and many functionalities such as browsing and editing stationery are only available on desktop. The app is extremely buggy and in recent weeks will show the message ‘an error has occurred’ whenever I try to do anything in the app, rendering it basically useless.
Candice Wu
App Store
This app works great for getting started but the website is so buggy in so many ways. Once people started submitting RSVPs and I started adding more and more info, links, dates to the website the worse everything got. It’s almost unusable.
Kelly Williams
Google Play
The Knot is an absolutely wonderful planning tool, but the app is not. More often than not it crashes on me and doesn’t allow me to search or make edits. In my opinion, it has a better organization for the RSVP section than the browser, but half the time it won’t work for me.
Koray Okumus
Google Play

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