A significant number of users, approximately 20%, report difficulties with the return process, citing issues such as the need to pay for return shipping and the complexity of initiating a return. This has led to frustration and dissatisfaction among customers.

The return process is a nightmare, requiring me to pay for my own postage and email tracking info, with no guarantee of a refund.

Around 15% of users experience challenges with canceling orders shortly after placement, often finding it nearly impossible to do so, which results in unwanted charges and additional steps to resolve.

I tried to cancel my order minutes after placing it, but it was almost impossible, and now I have to wait for the order to arrive to return it.

Approximately 10% of users encounter technical difficulties with the app, such as crashes during returns or network errors while shopping, which hinders their overall shopping experience.

The app keeps crashing when I try to return clothes, making it feel like a scam.

About 8% of users report issues with inconsistent sizing, where the same size fits differently across various products, leading to frequent returns and exchanges.

I love Halara, but the XS size varies so much that I often have to return items because they don't fit as expected.