TheGrint: Golf GPS & Scorecard

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of TheGrint: Golf GPS & Scorecard's key feedback

Watch App Issues

Many users report that the app's functionality on smartwatches, particularly Samsung Galaxy and Pixel watches, is unreliable. Common issues include the app crashing, failing to sync with the phone, and not displaying yardages correctly. Approximately 15% of users seem to be affected by these smartwatch-related problems.

The app on my Galaxy watch crashes constantly, making it unusable during rounds.

Subscription and Cost Concerns

Users express dissatisfaction with the cost of the app, especially when features that were once free are now behind a paywall. This has led to frustration among users who feel the app is pushing them towards paid subscriptions. Around 10% of users have mentioned issues related to subscription costs and value.

I used to love this app, but now basic features are locked behind a $60 paywall.

Login and Account Issues

Several users have experienced problems with logging into their accounts, resetting passwords, and receiving support for these issues. This has led to frustration and the inability to use the app effectively. Approximately 8% of users have reported login-related issues.

I can't log in or reset my password, and support hasn't been helpful.

GPS and Sync Problems

Users frequently report issues with the GPS functionality, including inaccurate yardages and the app failing to update distances in real-time. These problems disrupt the user experience and are mentioned by about 12% of users.

The GPS keeps showing me at the clubhouse, no matter where I am on the course.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

18Birdies: Golf GPS App

18Birdies is highly praised for its comprehensive features, including GPS accuracy, score tracking, and social elements. Users appreciate its user-friendly interface and the ability to track detailed stats, although some express dissatisfaction with premium features and occasional app crashes.

#2 RUNNER UP

TheGrint: Golf GPS & Scorecard

TheGrint receives mixed feedback, with users appreciating its GPS accuracy, score tracking, and social features. However, some users report issues with app stability, navigation difficulties, and dissatisfaction with the premium features, particularly on smartwatches.

#3 Straggler

Hole19: Golf GPS App

Hole19 is well-regarded for its simple interface and reliable GPS functionality, especially on Apple Watch. Users appreciate the app's ease of use and responsive customer service, though some report discrepancies in yardage and occasional app crashes.

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Nuggets

Major Highlights of the Week

Watch App Instability

The app frequently crashes or fails to sync on smartwatches, particularly on Samsung Galaxy and Pixel watches, rendering it unreliable for users who rely on wearable devices for GPS and scoring. This instability undermines the app's core functionality and frustrates users who expect seamless integration between their phone and watch.

The watch app constantly crashes, ruining my round because I have to keep messing with it.

Subscription Confusion

Users are frustrated with the subscription model, particularly with unexpected charges and the lack of clarity around features available in free versus paid versions. This confusion leads to dissatisfaction and a perception of poor value, especially when features previously free are moved behind a paywall.

I was charged for a year during a 7-day free trial and didn't get a response to my email.

GPS Accuracy Issues

The GPS feature often provides inaccurate distances or fails to update in real-time, which is critical for golfers relying on precise yardage for shot planning. This inconsistency diminishes the app's reliability and can negatively impact the user's golfing experience.

The GPS shows my location bouncing all over the place, making it unusable.

Customer Support Delays

Users experience significant delays or lack of response from customer support when reporting issues, leading to unresolved problems and increased user frustration. This lack of timely support can erode trust and deter users from continuing with the app.

I've sent four emails asking for help and received no answers back.

Complex User Interface

The app's user interface is perceived as overly complicated and not intuitive, making it difficult for users to navigate and utilize all features effectively. This complexity can deter users from fully engaging with the app and exploring its capabilities.

The app is so complicated; it took me a YouTube video and Google search to enter a score from the GPS mode.

Inconsistent Handicap Tracking

Users report issues with the app's handicap tracking, including incorrect calculations and difficulties in syncing with official systems. This inconsistency can lead to frustration for users who rely on accurate handicap tracking for competitive play.

The app won't let me link my handicap, and I guess since I didn't pay them directly, they don't want to let me use their app as advertised.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Watch App Instability

Subscription Confusion

GPS Accuracy Issues

Customer Support Delays

Complex User Interface

Inconsistent Handicap Tracking

Quotes of the week

Hear from some of the most impactful users to drive changes

I love this app. I have played 66 rounds to date on my first year of playing and have referred it to 3 of my friends. We all love the app. My only wish would be an easier way to record the shot distance and auto update the club so it is easier to judge the club to use. I also wish there was notices of future updates to the app.

Murpheyjr

I don’t know how you guys can charge so much for an app that’s so inconsistent in quality. Just about every single round multiple times a round for months now I either get logged out or my watch thinks I’m not on the pro account. I’ve lost scores and I’ve been submitting in app feedback with no response yet.

Marko (Polo)

The app is accurate and keeps track of everything I need. Will always use this app.

Grizzle1350

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app is accurate and keeps track of everything I need. Will always use this app.

Koray Okumus

Google Play

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User Experience Report

Report Date

TheGrint: Golf GPS & Scorecard

Top Insights This Week

Watch App Issues

Subscription and Cost Concerns

Login and Account Issues

GPS and Sync Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Send surveys and analyze them with AI

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Benchmark your company's feedback against your competitors

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