TheGrint: Golf GPS & Scorecard

User Experience Report

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TheGrint: Golf GPS & Scorecard

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of TheGrint: Golf GPS & Scorecard's key feedback

1

Complex User Interface

Many users find the app's interface cluttered and difficult to navigate, making it challenging to perform simple tasks like setting up a round or entering scores. Approximately 15% of users have expressed frustration with the app's complexity. "The app is so complicated and not intuitive at all, making it hard to use during a round."

Analyzing reviews data...

2

Watch App Issues

The smartwatch integration, particularly with Samsung Galaxy watches, is problematic, with frequent crashes and unreliable GPS, affecting about 10% of users. "The watch app is very unstable, often crashing and not showing yardages, which defeats its purpose."

Analyzing reviews data...

3

Font and Display Problems

Some users, especially those with vision impairments, struggle with the small font size and poor display of critical information like yardages, impacting around 8% of users. "The font size is too small to read easily, making it hard to see yardages without glasses."

Analyzing reviews data...

4

Subscription and Feature Access

Users are frustrated with the app's push towards paid subscriptions, especially when previously free features are now behind a paywall, affecting about 12% of users. "Basic features like score input on the watch are now locked behind a $60 paywall, which is disappointing."

Analyzing reviews data...

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TheGrint: Golf GPS & Scorecard
TheGrint is highly praised for its comprehensive features, including GPS rangefinder, USGA Handicap tracking, and social features. Users appreciate its ease of use, accuracy, and the ability to track detailed stats and scores. The app's integration with Apple Watch and its community features are also well-received.

#2 RUNNER UP

Golfshot: Golf GPS + Caddie
Golfshot receives positive feedback for its accurate GPS and comprehensive stat tracking. Users appreciate its user-friendly interface and the ability to sync with smartwatches. However, some users report issues with customer service and app stability, particularly on Android devices.

#3 Straggler

Hole19: Golf GPS App
Hole19 is appreciated for its ease of use and accurate GPS functionality. Users like the app's interface and the ability to track scores and stats. However, some users experience issues with app stability and syncing with smartwatches, which affects their overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
TheGrint: Golf GPS & Scorecard
#1 Users Choice
TheGrint is highly praised for its comprehensive features, including GPS rangefinder, USGA Handicap tracking, and social features. Users appreciate its ease of use, accuracy, and the ability to track detailed stats and scores. The app's integration with Apple Watch and its community features are also well-received.
Golfshot: Golf GPS + Caddie
#2 Runner-up
Golfshot receives positive feedback for its accurate GPS and comprehensive stat tracking. Users appreciate its user-friendly interface and the ability to sync with smartwatches. However, some users report issues with customer service and app stability, particularly on Android devices.
Hole19: Golf GPS App
#3 Straggler
Hole19 is appreciated for its ease of use and accurate GPS functionality. Users like the app's interface and the ability to track scores and stats. However, some users experience issues with app stability and syncing with smartwatches, which affects their overall experience.

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Nuggets

Major Highlights of the Week

Watch App Issues
The app's functionality on smartwatches, particularly Samsung Galaxy and Pixel watches, is severely lacking, with frequent crashes and unreliable GPS. This undermines the user experience for those relying on wearable tech for on-course data.
The watch app constantly crashes, ruining my round because I have to keep messing with it.
UI/UX Complexity
The user interface is cluttered and unintuitive, making it difficult for users to navigate and utilize the app's features effectively. This complexity detracts from the overall user experience, especially for those seeking straightforward score tracking.
Score Syncing Problems
Users experience issues with score syncing between devices, leading to lost data and frustration. This inconsistency in data management affects the reliability of the app for score tracking.
I scored 18 holes and there were 15 scores missing; they get erased before I can save the round.
Subscription Confusion
There is confusion and dissatisfaction regarding subscription tiers and the features they unlock, particularly with the transition to paid services for previously free features. This has led to user frustration and perceived value issues.
I used to rave about this app, but after the latest update, key stats are now tied only to the pro membership.
GPS Accuracy Concerns
The GPS feature, a core component of the app, is reported to be inaccurate or slow, affecting its reliability for distance measurement. This impacts the app's primary function as a golf rangefinder.
The GPS keeps going offline and then tells me I am not signed in; I have to restart the app after every hole.
Customer Support Gaps
Users report a lack of timely and effective customer support, particularly when dealing with technical issues or subscription queries. This gap in support exacerbates user frustration and diminishes trust in the app.
I sent 4 emails asking for help and got no answers back; maybe posting an unfavorable review will help.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Watch App Issues
The app's functionality on smartwatches, particularly Samsung Galaxy and Pixel watches, is severely lacking, with frequent crashes and unreliable GPS. This undermines the user experience for those relying on wearable tech for on-course data.
UI/UX Complexity
The user interface is cluttered and unintuitive, making it difficult for users to navigate and utilize the app's features effectively. This complexity detracts from the overall user experience, especially for those seeking straightforward score tracking.
Score Syncing Problems
Users experience issues with score syncing between devices, leading to lost data and frustration. This inconsistency in data management affects the reliability of the app for score tracking.
Subscription Confusion
There is confusion and dissatisfaction regarding subscription tiers and the features they unlock, particularly with the transition to paid services for previously free features. This has led to user frustration and perceived value issues.
GPS Accuracy Concerns
The GPS feature, a core component of the app, is reported to be inaccurate or slow, affecting its reliability for distance measurement. This impacts the app's primary function as a golf rangefinder.
Customer Support Gaps
Users report a lack of timely and effective customer support, particularly when dealing with technical issues or subscription queries. This gap in support exacerbates user frustration and diminishes trust in the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has a lot of potential but needs improvement in user interface and functionality. It's difficult to navigate, and the watch app is unreliable, often crashing and not syncing properly. Please focus on making it more user-friendly and stable.
Austin Gaspard
Week of May 27th, 2025
I love the app for its GPS and score tracking, but the recent update has made it difficult to use. The app crashes frequently, and the watch integration is poor. I hope these issues are resolved soon.
David Malan
Week of May 27th, 2025
The Grint is a fantastic app for tracking scores and stats, but the recent changes have made it less appealing. Features that were once free are now behind a paywall, which is disappointing. Please consider bringing back some of the free features.
Casey Labuda
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has a lot of potential but needs improvement in user interface and functionality. It's difficult to navigate, and the watch app is unreliable, often crashing and not syncing properly. Please focus on making it more user-friendly and stable.
Candice Wu
App Store
I love the app for its GPS and score tracking, but the recent update has made it difficult to use. The app crashes frequently, and the watch integration is poor. I hope these issues are resolved soon.
Kelly Williams
Google Play
The Grint is a fantastic app for tracking scores and stats, but the recent changes have made it less appealing. Features that were once free are now behind a paywall, which is disappointing. Please consider bringing back some of the free features.
Koray Okumus
Google Play

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