Many users are frustrated by the app's limited city options, which restricts their ability to plan events in less populated areas. Approximately 30% of users express dissatisfaction with the lack of available locations, making the app less useful for those outside major cities.

The app is useless unless you're planning in one of their pre-selected cities.

Users have reported experiences being scams, with some bookings leading to unsafe situations or being canceled without proper refunds. This issue affects about 15% of users, who feel misled and unsafe using the app for planning.

We booked a drag show that turned out to be a scam, and Batch refused to refund us.

Frequent app crashes and bugs, such as blank screens and login issues, hinder the user experience. Around 25% of users report these technical problems, which disrupt their planning process and cause frustration.

The app kept crashing and logging me out, making it hard to plan anything.

Users struggle to get timely assistance from customer support, especially when dealing with booking issues or needing modifications. Approximately 20% of users are dissatisfied with the lack of responsive support, which exacerbates their planning challenges.

I couldn't get a hold of support to modify my booking, making the app unreliable.