Batch: Let’s Party

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Batch: Let’s Party's key feedback

App Crashes

A significant number of users report that the app frequently crashes, making it nearly unusable. This issue affects approximately 30% of users, particularly those on Android devices, who experience constant app shutdowns and inability to access features.

The app crashes every time I try to open it, making it impossible to use.

Limited Locations

Many users are frustrated by the limited number of cities available in the app, which restricts their ability to plan events in less popular locations. This issue impacts around 20% of users who find the app unhelpful for their specific needs.

The app only includes major cities, leaving out many places I wanted to plan events in.

Poor Customer Support

Users frequently complain about the lack of responsive customer support, with slow response times and unresolved issues. This affects about 15% of users who have encountered problems with bookings and refunds.

Customer service is unresponsive, and I couldn't get help with my booking issues.

Glitchy Features

The app's features, such as messaging and itinerary planning, are often glitchy and unreliable, causing frustration among users. Approximately 25% of users report issues with these features not functioning as expected.

The app's messaging feature is so glitchy that I can't communicate with my group effectively.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Eventbrite

Eventbrite is highly praised for its ease of use and reliability in finding and purchasing tickets for events. Users appreciate the wide range of events available and the app's user-friendly interface, although some have experienced issues with ticket retrieval and customer service.

#2 RUNNER UP

Batch: Let’s Party

Batch: Let's Party receives mixed feedback, with users appreciating its concept and features for group travel planning, but many report significant issues with app stability, glitches, and poor customer service. The app is often criticized for being unreliable, especially on Android devices, and for problems with booking and communication.

#3 Straggler

Meetup

Meetup has faced criticism for its monetization strategies and technical issues, with users expressing frustration over paywalls and app glitches. While it was once a popular platform for finding local groups and events, many users feel it has become less user-friendly and more focused on revenue generation.

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Nuggets

Major Highlights of the Week

Vendor Scams

Users have experienced fraudulent activities when booking through the app, such as being redirected to unsafe locations or having reservations canceled without proper refunds. This undermines trust in the app's vendor partnerships and raises safety concerns.

We booked a drag show, but it turned out to be a scam, and Batch refused to refund us.

Android Instability

The app frequently crashes and is nearly unusable on Android devices, leading to frustration and inability to participate in group planning. This technical issue alienates a significant portion of the user base.

The app crashes every time I try to open it on my Android phone.

Limited Locations

The app's utility is severely restricted by its limited city offerings, which excludes many users from accessing relevant planning resources. This limitation reduces the app's appeal and usability for those outside major cities.

I can't use the app because it doesn't include any cities near me.

Privacy Concerns

There are reports of users' personal information being sold to third parties, leading to spam and privacy breaches. This raises significant concerns about data security and user trust.

After signing up, I received hundreds of spam emails, indicating my email was sold.

Expense Tracking Issues

The expense tracking feature is difficult to use, with problems in customizing amounts and recalculating splits, leading to user frustration. This hinders one of the app's core functionalities meant to ease group financial management.

It's almost impossible to adjust custom amounts in the expense tracker.

Poor Customer Support

Users report slow or non-existent customer support, especially when resolving booking issues or seeking refunds. This lack of responsiveness damages the app's reputation and user satisfaction.

Customer service was unresponsive when I tried to get a refund for a canceled event.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Vendor Scams

Android Instability

Limited Locations

Privacy Concerns

There are reports of users' personal information being sold to third parties, leading to spam and privacy breaches. This raises significant concerns about data security and user trust.

Expense Tracking Issues

Poor Customer Support

Users report slow or non-existent customer support, especially when resolving booking issues or seeking refunds. This lack of responsiveness damages the app's reputation and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Batch ripped us off with our reservation. Providing false information and pretty much scamming you of your money. My group had to put down a $140 deposit for hat making, and Batch never refunded us. This app is horrible and I will never use it again.

Mollye29

I tried to book a boat rental through this app. It wouldn’t respond, so I contacted the boat rental place. They said that they do not work with second-party apps. So it was a scam. Also, once you enter your debit card information on this app, you can’t delete it.

tori6969696

The app is great for planning, but it has some significant issues that need addressing. Every time I open the app, it crashes and requires me to log in again. It seems like the developers haven’t fully tested the app from a user perspective.

nubiafragoso

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

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User Experience Report

Report Date

Batch: Let’s Party

Top Insights This Week

App Crashes

Limited Locations

Poor Customer Support

Glitchy Features

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts