A significant number of users, approximately 20%, report issues with scams and false bookings through the app, leading to financial losses and unfulfilled reservations. Users feel misled by the app's promises of secure bookings and are frustrated by the lack of support in resolving these issues.

I booked a drag show through the app, only to find out it was a scam, and Batch refused to refund us.

Around 15% of users express dissatisfaction with the app's limited city options, which restricts their ability to plan events in less popular destinations. This limitation makes the app less useful for those not traveling to major party cities.

I was excited to use the app but found it useless because my city wasn't listed.

Approximately 10% of users experience frequent app crashes and bugs, which hinder their ability to plan effectively. These technical issues lead to frustration and a preference for alternative planning methods.

The app kept crashing, making it impossible to plan my birthday.

About 8% of users report difficulties in reaching customer support, with slow response times and inadequate solutions to their problems. This lack of effective communication exacerbates user frustration, especially when dealing with booking issues.

I tried to get a refund, but customer service stopped responding and there's no phone number to call.