textPlus: Text Message + Call

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of textPlus: Text Message + Call's key feedback

Message Delivery Issues

A significant number of users, approximately 30%, report that their messages are not being delivered to recipients, despite showing as sent on their end. This issue is particularly frustrating as it leads to miscommunication and confusion.

My messages show as sent but never reach the recipient, causing major communication issues.

Subscription and Billing Problems

Around 15% of users experience issues with subscriptions, where they are charged but do not receive the promised services, such as ad removal or premium features, leading to dissatisfaction and a sense of being misled.

I paid for a subscription, but I'm still seeing ads and can't access premium features.

Free Number Unavailability

Approximately 20% of users are unable to obtain a free US phone number as advertised, which is a key feature of the app, leading to disappointment and unmet expectations.

I never received the free number promised by the app, which is very disappointing.

App Stability and Bugs

About 25% of users report frequent app crashes and bugs, such as the app freezing or requiring restarts to function properly, which disrupts the user experience and causes frustration.

The app often freezes and I have to restart it to send messages, which is very inconvenient.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TextNow

TextNow receives mixed feedback, with users appreciating its free service and secondary phone number feature. However, many users report issues with call quality, app lag, and intrusive ads, leading to frustration and dissatisfaction.

#2 RUNNER UP

Google Voice

Google Voice is praised for its integration with Google services and free features, but users frequently encounter bugs, app freezes, and poor customer support. The app's limitations on group texts and lack of updates for iOS users are common complaints.

#3 Straggler

textPlus: Text Message + Call

textPlus offers a free US phone number and inexpensive calls, but users report issues with message delivery and app stability. While some users find it useful, others are frustrated by ads and the need to purchase credits for outbound calls.

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Nuggets

Major Highlights of the Week

Message Delivery Issues

Messages often fail to deliver despite showing as sent, causing confusion and frustration for users who believe their communications have been successful.

Some of my texts show as delivered but never reach the recipient, especially when sending multiple messages quickly.

Subscription Activation Problems

Users experience issues with subscriptions not activating properly, leading to continued exposure to ads and inability to access premium features despite being charged.

I subscribed and was charged, but my subscription isn't active, and ads are still showing.

Free Number Unavailability

The app fails to provide a free number as promised, leaving users unable to utilize the core functionality of the service.

I never received a free number, which makes the app unusable for its intended purpose.

Account and Login Issues

Users face difficulties with account access, including unexpected logouts and inability to log back in, sometimes accompanied by account disabling errors.

After logging out, I can't log back in due to an error message saying my account is disabled.

Text Suspension Miscommunication

Texting capabilities are unexpectedly suspended after a certain usage threshold, contradicting the advertised 'unlimited' texting feature.

After a few hours of use, my texts stopped sending, and I was told I couldn't send more for 24 hours.

VPN Requirement for Calls

The app requires a VPN for making calls in certain regions, which is not clearly communicated, leading to user dissatisfaction and comparison with competitors.

I need a VPN to make calls, which wasn't mentioned, and it's frustrating compared to other apps.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Message Delivery Issues

Messages often fail to deliver despite showing as sent, causing confusion and frustration for users who believe their communications have been successful.

Subscription Activation Problems

Users experience issues with subscriptions not activating properly, leading to continued exposure to ads and inability to access premium features despite being charged.

Free Number Unavailability

The app fails to provide a free number as promised, leaving users unable to utilize the core functionality of the service.

Account and Login Issues

Users face difficulties with account access, including unexpected logouts and inability to log back in, sometimes accompanied by account disabling errors.

Text Suspension Miscommunication

Texting capabilities are unexpectedly suspended after a certain usage threshold, contradicting the advertised 'unlimited' texting feature.

VPN Requirement for Calls

The app requires a VPN for making calls in certain regions, which is not clearly communicated, leading to user dissatisfaction and comparison with competitors.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app overall is great, but there are major software bugs. Some text messages disappear after being sent, showing as delivered on my side but never reaching the recipient. This creates inconvenient situations and needs fixing.

anaemran

I subscribed, they charged me, and it's telling me my subscription is active, but it's not reflecting because I can't make calls and there are still a lot of ads showing. Please fix the bug.

Kiss Savage

I’ve tried using this app, but after a couple of hours my texts would not send anymore. They advertise as unlimited texts, but it seems that once you use it a bit more, they suspend your text sending for 24 hours. Very frustrating!

Poppyfields97

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I subscribed, they charged me, and it's telling me my subscription is active, but it's not reflecting because I can't make calls and there are still a lot of ads showing. Please fix the bug.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

textPlus: Text Message + Call

Top Insights This Week

Message Delivery Issues

Subscription and Billing Problems

Free Number Unavailability

App Stability and Bugs

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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