TextNow: Call + Text Unlimited

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of TextNow: Call + Text Unlimited's key feedback

Login Issues

A significant number of users, approximately 15%, report difficulties logging into their accounts, often encountering error messages or verification loops that prevent access. This issue disrupts their ability to use the app effectively.

I can't log in; it keeps saying something went wrong on our end.

Call and Text Reliability

Around 20% of users experience problems with call and text reliability, including missed calls, delayed messages, and poor audio quality, which affects their communication needs.

Calls drop frequently, and messages sometimes don't send or arrive late.

Subscription and Billing Problems

Approximately 10% of users face issues with subscriptions and billing, such as being charged after canceling or not receiving the services they paid for, leading to frustration and distrust.

I canceled my subscription but still got charged, and the features I paid for didn't work.

Ad Intrusiveness

About 12% of users find the ads in the app to be obtrusive and disruptive to their experience, especially for those using the free version, which diminishes the app's usability.

The ads are annoying and make it hard to use the app smoothly.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Google Voice

Google Voice receives mixed feedback, with users appreciating its free service and integration with other Google products. However, many users report issues with app performance, bugs, and lack of support, leading to frustration.

#2 RUNNER UP

TextNow: Call + Text Unlimited

TextNow users express dissatisfaction with recent updates, citing issues like login problems, spam calls, and poor customer support. Despite these issues, some users appreciate the free service and flexibility it offers.

#3 Straggler

TextFree

TextFree is criticized for its misleading 'free' claims, as users often encounter paywalls for essential features. Users also report issues with account access and poor call quality, leading to a negative perception.

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Nuggets

Major Highlights of the Week

Verification Loop

Users experience a persistent verification loop, preventing them from proceeding with app usage. This issue disrupts the onboarding process and frustrates users trying to access their accounts.

The app keeps asking me to verify, but it never progresses beyond that point.

Spam Calls

Users are inundated with spam calls, receiving frequent and unwanted interruptions. This diminishes the app's usability and causes significant annoyance.

I receive spam calls every 10 minutes, making the app unusable.

Subscription Issues

Users report being charged for subscriptions even after cancellation, and not receiving the features they paid for. This leads to dissatisfaction and distrust in the billing process.

I canceled my subscription but still got charged, and the features I paid for were inaccessible.

Users face login issues, with the app failing to recognize credentials or displaying error messages. This prevents access to the app and disrupts communication.

I can't log in; it keeps saying something went wrong on their end.

VPN Detection Error

The app incorrectly detects a VPN, blocking access for users who do not have one. This false detection prevents users from utilizing the app's services.

The app says I have a VPN and won't let me use it, but I don't have a VPN.

Delayed Messaging

There are significant delays in sending and receiving messages, causing communication breakdowns. This latency affects the reliability of the app for timely interactions.

Messages are delayed, and sometimes I have to resend them hours later.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Verification Loop

Users experience a persistent verification loop, preventing them from proceeding with app usage. This issue disrupts the onboarding process and frustrates users trying to access their accounts.

Spam Calls

Users are inundated with spam calls, receiving frequent and unwanted interruptions. This diminishes the app's usability and causes significant annoyance.

Subscription Issues

Users report being charged for subscriptions even after cancellation, and not receiving the features they paid for. This leads to dissatisfaction and distrust in the billing process.

Users face login issues, with the app failing to recognize credentials or displaying error messages. This prevents access to the app and disrupts communication.

VPN Detection Error

The app incorrectly detects a VPN, blocking access for users who do not have one. This false detection prevents users from utilizing the app's services.

Delayed Messaging

There are significant delays in sending and receiving messages, causing communication breakdowns. This latency affects the reliability of the app for timely interactions.

Quotes of the week

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After upgrading my SIM card, the new one doesn't work properly, and the signal is strange. The previous SIM worked much better.

Haroot7

The app has become slow and laggy after the recent update. Messages sometimes don't send, and I miss important calls.

Jam22jam

TextNow used to be a cheap and reliable service, but now the price has increased significantly, making it comparable to other carriers. The app is outdated and filled with ads.

ishsisosbwoa

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User Experience Report

Report Date

TextNow: Call + Text Unlimited

Top Insights This Week

Login Issues

Call and Text Reliability

Subscription and Billing Problems

Ad Intrusiveness

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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