Text Me - Phone Call + Texting

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Text Me - Phone Call + Texting's key feedback

False Advertising

Many users feel misled by the app's claim of being free, as they encounter paywalls for basic features like obtaining a phone number or sending texts. Approximately 30% of users express frustration over the app not being free as advertised.

The app claims to be free, but you have to pay for a number, which is misleading.

Subscription Issues

Users report being charged unexpectedly or having difficulty canceling subscriptions, leading to financial frustration. Around 20% of users mention issues with billing and subscription management.

I was charged for a subscription I didn't want, and there's no easy way to cancel it.

Technical Glitches

Frequent app crashes, login issues, and inability to send or receive messages are common complaints, affecting about 25% of users. These technical problems hinder the app's usability.

The app crashes every time I open it, making it unusable.

Excessive Ads

The presence of numerous ads disrupts the user experience, with many users finding it difficult to use the app without constant interruptions. Approximately 15% of users are annoyed by the overwhelming number of ads.

The app is filled with ads, making it hard to use without constant interruptions.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Text Me - Phone Call + Texting

Text Me receives mixed feedback. Users appreciate its ease of use, reliability, and the ability to get a free number for texting and calling. However, many users are frustrated with the app's hidden costs, frequent ads, and the need for a premium subscription to access basic features.

#2 RUNNER UP

TextFree

TextFree is praised for its simplicity and effectiveness in providing a secondary number for texting and calling. However, users are critical of the app's paywall for verification texts and the poor call quality, which detracts from the overall experience.

#3 Straggler

Email apps, particularly Gmail, are appreciated for their functionality and integration with other services. However, users express dissatisfaction with recent updates that have made the app more cumbersome, and the lack of certain features like easy account switching and efficient search capabilities.

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Nuggets

Major Highlights of the Week

False Advertising

The app is advertised as free, but users are required to pay for a subscription to access basic features like obtaining a phone number or sending texts. This misleading marketing strategy has led to user frustration and accusations of deceit.

The app claims to be free, but I had to pay to get a number, which is false advertising.

Subscription Issues

Users experience unexpected charges and difficulties in managing or canceling subscriptions, leading to financial dissatisfaction and a lack of trust in the app's billing practices. The absence of a clear cancellation process exacerbates user frustration.

I was charged multiple times despite canceling my subscription, and there's no clear way to stop it.

Technical Glitches

Frequent app crashes, login issues, and non-functional features like texting and calling have rendered the app unusable for many users. These technical problems significantly impact user experience and app reliability.

The app crashes every time I open it, making it unusable.

Ad Overload

The app is inundated with intrusive ads that disrupt user experience, especially during calls and texts. This excessive advertising diminishes the app's usability and frustrates users who expect a smoother experience.

Ads pop up constantly, even during calls, making the app frustrating to use.

Customer Support Lapses

Users report a lack of responsive customer support, with unresolved issues and closed tickets without solutions. This absence of effective support undermines user confidence and satisfaction.

I reported an issue, but support closed my ticket without resolving it.

Number Expiration

Phone numbers assigned to users expire quickly, often without warning, disrupting communication and causing inconvenience. This unexpected expiration leads to dissatisfaction and questions about the app's reliability.

My number expired after just a few days, and I couldn't use it anymore.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

False Advertising

Subscription Issues

Technical Glitches

Ad Overload

Customer Support Lapses

Users report a lack of responsive customer support, with unresolved issues and closed tickets without solutions. This absence of effective support undermines user confidence and satisfaction.

Number Expiration

Quotes of the week

Hear from some of the most impactful users to drive changes

Despite having a paid subscription, I experience constant issues with calls dropping and unreliable SMS. This is unacceptable for a service I'm paying for, and I'm considering canceling my subscription.

jojo1er

The app used to be reliable, but now numbers expire too quickly, and I'm unable to make outbound calls or texts. It's become unusable.

panpeesly

I paid for a subscription, but I can't make phone calls, and there's no support for troubleshooting. I do not recommend this app.

LosAngelesPianist

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The quotes of the week

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Candice Wu

App Store

The app used to be reliable, but now numbers expire too quickly, and I'm unable to make outbound calls or texts. It's become unusable.

Kelly Williams

Google Play

I paid for a subscription, but I can't make phone calls, and there's no support for troubleshooting. I do not recommend this app.

Koray Okumus

Google Play

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User Experience Report

Report Date

Text Me - Phone Call + Texting

Top Insights This Week

False Advertising

Subscription Issues

Technical Glitches

Excessive Ads

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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