Tesla

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Tesla

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Tesla's key feedback

1

Phone Key Issues

Many users report that the phone key feature is unreliable, often disconnecting or requiring re-setup, which is a critical issue for a feature meant to replace traditional keys. Approximately 15% of users seem to be affected by this problem, leading to frustration and potential lockouts.

My phone was set up as a key, but it was removed by the app.

2

App Crashes and Freezes

A significant number of users experience frequent app crashes and freezes, particularly after updates, which disrupts their ability to use essential features like unlocking the car or checking charge status. This issue affects about 20% of users, causing inconvenience and dissatisfaction.

The app closes immediately at each start, making it unusable.

3

Battery Drain

Users have reported that the app causes excessive battery drain on their phones, even when not actively in use, which is a major concern for those relying on their phones for other tasks. This issue seems to impact around 10% of users, leading to frustration and reduced phone usability.

The app is draining my phone's battery like crazy, over 20% in the last hour.

4

Connectivity Problems

There are numerous complaints about the app's inability to connect to the car, especially in areas with poor cellular coverage, which limits the app's functionality and reliability. Approximately 12% of users face these connectivity issues, affecting their overall experience with the app.

The app will not connect to the car, either via Bluetooth or cellular network.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Tesla
Tesla's app receives mixed feedback, with users praising its innovative features and convenience, but also criticizing frequent connectivity issues and poor customer service. Many users appreciate the app's comprehensive control over the vehicle, while others are frustrated by bugs and inconsistent performance.

#2 RUNNER UP

Rivian
Rivian's app is generally well-received for its user-friendly design and continuous improvements, though some users report issues with connectivity and app stability. The app's features are appreciated, but there are complaints about battery consumption and occasional glitches.

#3 Straggler

FordPass
FordPass receives mixed reviews, with users appreciating its remote start and vehicle management features, but criticizing frequent app crashes and connectivity issues. Some users find the app useful for vehicle notifications, while others are frustrated by the removal of features and poor app support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Tesla
#1 Users Choice
Tesla's app receives mixed feedback, with users praising its innovative features and convenience, but also criticizing frequent connectivity issues and poor customer service. Many users appreciate the app's comprehensive control over the vehicle, while others are frustrated by bugs and inconsistent performance.
Rivian
#2 Runner-up
Rivian's app is generally well-received for its user-friendly design and continuous improvements, though some users report issues with connectivity and app stability. The app's features are appreciated, but there are complaints about battery consumption and occasional glitches.
FordPass
#3 Straggler
FordPass receives mixed reviews, with users appreciating its remote start and vehicle management features, but criticizing frequent app crashes and connectivity issues. Some users find the app useful for vehicle notifications, while others are frustrated by the removal of features and poor app support.

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Nuggets

Major Highlights of the Week

Phone Key Issues
The app frequently disconnects the phone key, causing users to be locked out of their vehicles unexpectedly. This issue is exacerbated by the app's inability to maintain a stable connection, especially after updates.
My phone was set up as a key, but it was removed by the app.
Battery Drain
The app is causing significant battery drain on users' phones, even when not actively in use. This issue is leading to phones overheating and rapidly losing charge, impacting user experience negatively.
The app is draining my phone's battery like crazy, over 20% in the last hour.
App Crashes
Frequent app crashes are rendering the Tesla app unusable for many users, particularly after recent updates. This instability prevents users from accessing essential features like unlocking their cars.
The app crashes constantly, making it unusable.
VPN Compatibility
The app does not function properly when a VPN is enabled, which is a significant issue for users who prioritize privacy. This limitation forces users to disable their VPNs, compromising their security preferences.
Becomes non-functioning with 'Always-on VPN', which is unreasonable.
Android vs iOS Parity
There is a noticeable disparity in feature availability and performance between the Android and iOS versions of the app. Android users report missing features and delayed updates compared to their iOS counterparts.
The app is bare minimum compared to the iOS app, can we at least get QS tiles?
Customer Support Gaps
Users are frustrated by the lack of effective customer support, with long wait times and unresolved issues. The app lacks a direct feedback mechanism, leaving users without a clear path to report problems.
I keep calling the support numbers provided where no one has ever answered after three or more hours ringing.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Phone Key Issues
The app frequently disconnects the phone key, causing users to be locked out of their vehicles unexpectedly. This issue is exacerbated by the app's inability to maintain a stable connection, especially after updates.
Battery Drain
The app is causing significant battery drain on users' phones, even when not actively in use. This issue is leading to phones overheating and rapidly losing charge, impacting user experience negatively.
App Crashes
Frequent app crashes are rendering the Tesla app unusable for many users, particularly after recent updates. This instability prevents users from accessing essential features like unlocking their cars.
VPN Compatibility
The app does not function properly when a VPN is enabled, which is a significant issue for users who prioritize privacy. This limitation forces users to disable their VPNs, compromising their security preferences.
Android vs iOS Parity
There is a noticeable disparity in feature availability and performance between the Android and iOS versions of the app. Android users report missing features and delayed updates compared to their iOS counterparts.
Customer Support Gaps
Users are frustrated by the lack of effective customer support, with long wait times and unresolved issues. The app lacks a direct feedback mechanism, leaving users without a clear path to report problems.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has been crashing and draining my phone's battery significantly. It used to work fine, but now it's almost unusable. Please fix this issue as it's affecting my ability to use the car efficiently.
A Google user
I love the Tesla app for its seamless integration with my car and energy system. The real-time updates and remote control features are fantastic, but I wish it had better support for Android devices, especially with the recent battery drain issues.
A Google user
The app's recent update has caused connectivity issues with my phone key, making it unreliable to unlock the car. This is a major inconvenience, and I hope Tesla addresses this problem soon.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has been crashing and draining my phone's battery significantly. It used to work fine, but now it's almost unusable. Please fix this issue as it's affecting my ability to use the car efficiently.
Candice Wu
App Store
I love the Tesla app for its seamless integration with my car and energy system. The real-time updates and remote control features are fantastic, but I wish it had better support for Android devices, especially with the recent battery drain issues.
Kelly Williams
Google Play
The app's recent update has caused connectivity issues with my phone key, making it unreliable to unlock the car. This is a major inconvenience, and I hope Tesla addresses this problem soon.
Koray Okumus
Google Play

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