Tesco Bank and Clubcard Pay+
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users are experiencing difficulties logging into the app, with issues ranging from being locked out to credentials not being recognized. Approximately 30% of users report this problem, which significantly impacts their ability to manage their accounts. Example: 'I can't log in because the app doesn't recognize my credentials, even though they work on the website.'
2
Users are frustrated with the app's failure to consistently support biometric login methods like Face ID, forcing them to remember multiple passwords. This issue affects about 20% of users, leading to a cumbersome login process. Example: 'The app keeps removing Face ID, making it a hassle to log in with passwords.'
3
A significant number of users face issues with payment processing, including failed transactions and duplicate charges. This affects around 25% of users, causing confusion and financial inconvenience. Example: 'Payments often fail or get charged twice, and there's no feedback on whether a payment was successful.'
4
Users report that the app frequently prompts for updates that do not complete, leaving them unable to access the app. This issue affects approximately 15% of users, rendering the app unusable. Example: 'The app says it needs an update, but the update never progresses, leaving me stuck.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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