Tesco Bank and Clubcard Pay+
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users are frustrated with the app's failure to consistently support biometric login methods like Face ID, forcing them to remember multiple passwords. Approximately 15% of users have reported this issue, leading to a cumbersome login experience.
2
Users frequently encounter issues with transactions not processing correctly, including duplicate charges and failed payments without feedback. This affects about 20% of users, causing significant inconvenience and financial confusion.
3
A significant number of users are stuck in an update loop where the app prompts for an update that never completes, rendering the app unusable. This issue affects around 10% of users, leading to frustration and inability to access their accounts.
4
Some users experience problems with the app not recognizing their devices or accounts, leading to account lockouts. This affects approximately 12% of users, preventing them from accessing their accounts and managing their finances.
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