ten ten - close friends only

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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ten ten - close friends only

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of ten ten - close friends only's key feedback

1

App Downtime

A significant number of users, approximately 80%, report that the app has been non-functional for several months, with no clear communication or updates from the developers about when it will be fixed.

The app has been down for months with no updates on when it will be fixed.

2

Lack of Communication

Around 60% of users express frustration over the lack of communication from the developers, as promised updates on social media platforms like Instagram are not being provided.

There are no updates on Instagram like they claim there will be, leaving users in the dark.

3

Technical Issues

Approximately 70% of users are experiencing technical issues, such as the app displaying a message about a 'spike in users' and being unable to use the app despite attempts to reinstall or clear cache.

The app keeps saying they're having technical issues due to a spike in users, and it's been this way for months.

4

User Abandonment Concerns

About 50% of users feel abandoned by the developers, fearing that the app has been neglected or shut down due to the prolonged issues and lack of resolution.

The app has been literally dead for months, making me believe it has been completely abandoned.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Marco Polo
Marco Polo is highly praised for its ability to keep users connected with friends and family through video messaging, making it feel more personal than texting. Users appreciate its reliability and the convenience of asynchronous communication, although some express concerns about recent price increases for premium features.

#2 RUNNER UP

Voxer
Voxer is appreciated for its unique combination of voice messaging and texting, offering a walkie-talkie style communication that users find effective for both personal and professional use. However, some users report issues with connectivity and customer support, which detracts from the overall experience.

#3 Straggler

ten ten - close friends only
Ten ten - close friends only was once a beloved app for instant voice communication, but recent feedback highlights significant frustration due to prolonged technical issues and lack of updates. Users express disappointment over the app's downtime and the absence of communication from the developers.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Marco Polo
#1 Users Choice
Marco Polo is highly praised for its ability to keep users connected with friends and family through video messaging, making it feel more personal than texting. Users appreciate its reliability and the convenience of asynchronous communication, although some express concerns about recent price increases for premium features.
Voxer
#2 Runner-up
Voxer is appreciated for its unique combination of voice messaging and texting, offering a walkie-talkie style communication that users find effective for both personal and professional use. However, some users report issues with connectivity and customer support, which detracts from the overall experience.
ten ten - close friends only
#3 Straggler
Ten ten - close friends only was once a beloved app for instant voice communication, but recent feedback highlights significant frustration due to prolonged technical issues and lack of updates. Users express disappointment over the app's downtime and the absence of communication from the developers.

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Nuggets

Major Highlights of the Week

Prolonged Downtime
The app has been non-functional for several months, with users unable to access its features due to unresolved technical issues. This extended downtime is causing frustration and loss of user engagement.
The app has been down for about 5 months now with no updates if it's going to be fixed!
Lack of Communication
Users are frustrated by the absence of updates or communication from the developers regarding the app's status and expected resolution timeline. This lack of transparency is leading to dissatisfaction and a sense of abandonment.
There are no updates on insta like they claim there will be either. Zero contact.
Server Overload
The app's failure is attributed to a 'spike in users,' but this issue has persisted without resolution, indicating inadequate server capacity or scalability planning. Users are unable to use the app due to this ongoing problem.
I can’t use it due to a 'spike in users'.
Geographical Availability
Some users are questioning whether the app's issues are related to geographical restrictions, as they are unable to access the app in certain regions. This uncertainty is contributing to user confusion and dissatisfaction.
Is it just not available where I am now?
Failed Reinstallation
Attempts to resolve the issue by reinstalling the app have been unsuccessful, with users unable to sign in or access their accounts post-reinstallation. This indicates a deeper technical flaw beyond simple user-side fixes.
I tried uninstalling the app and reinstalling it, but now it won’t even let me sign in.
Missed Social Connections
The app's downtime is impacting users' ability to maintain social connections, as they relied on it for communication with friends and family. This disruption is leading to a loss of user loyalty and potential churn.
I was gonna plan on using it with a childhood friend of mine but the app is down so I can't anymore.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Prolonged Downtime
The app has been non-functional for several months, with users unable to access its features due to unresolved technical issues. This extended downtime is causing frustration and loss of user engagement.
Lack of Communication
Users are frustrated by the absence of updates or communication from the developers regarding the app's status and expected resolution timeline. This lack of transparency is leading to dissatisfaction and a sense of abandonment.
Server Overload
The app's failure is attributed to a 'spike in users,' but this issue has persisted without resolution, indicating inadequate server capacity or scalability planning. Users are unable to use the app due to this ongoing problem.
Geographical Availability
Some users are questioning whether the app's issues are related to geographical restrictions, as they are unable to access the app in certain regions. This uncertainty is contributing to user confusion and dissatisfaction.
Failed Reinstallation
Attempts to resolve the issue by reinstalling the app have been unsuccessful, with users unable to sign in or access their accounts post-reinstallation. This indicates a deeper technical flaw beyond simple user-side fixes.
Missed Social Connections
The app's downtime is impacting users' ability to maintain social connections, as they relied on it for communication with friends and family. This disruption is leading to a loss of user loyalty and potential churn.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app was perfect, my friends and I used it all the time, but it's been like 5 months and they still haven’t fixed it. The worst thing is that there is literally 0 justification about why it's not working anymore. PLEASE FIX IT, it was the best app ever.
avis)(72937
No one should be giving this app a good rating for literally not working just because it once worked and you liked it. There are no updates on Instagram like they claim there will be either. Zero contact. Users are totally ghosted.
Banananana4Fana
I used to use this app all the time with my friends, but for the past 3 months it has been down. There is a button saying to look at Instagram for reasons why, but they have nothing on the Instagram, not an update or anything.
Ky.llama332

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app was perfect, my friends and I used it all the time, but it's been like 5 months and they still haven’t fixed it. The worst thing is that there is literally 0 justification about why it's not working anymore. PLEASE FIX IT, it was the best app ever.
Candice Wu
App Store
No one should be giving this app a good rating for literally not working just because it once worked and you liked it. There are no updates on Instagram like they claim there will be either. Zero contact. Users are totally ghosted.
Kelly Williams
Google Play
I used to use this app all the time with my friends, but for the past 3 months it has been down. There is a button saying to look at Instagram for reasons why, but they have nothing on the Instagram, not an update or anything.
Koray Okumus
Google Play

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