TruckMap - Truck GPS Routes

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of TruckMap - Truck GPS Routes's key feedback

Inaccurate Directions

A significant number of users report that the app provides inaccurate directions, leading them through unnecessary or incorrect routes. Approximately 15% of users have experienced this issue, which can result in missed exits and confusion during navigation.

The app sent me on a weird route and had the exit number wrong, causing me to miss it.

App Crashes

Several users have encountered app crashes, particularly during navigation, which disrupts their journey. This issue affects around 10% of users, who find the app unreliable when it unexpectedly closes or blacks out.

The app crashes mid-navigation, requiring me to restart it to continue my trip.

Lack of CarPlay Support

Users have expressed frustration over the app's lack of compatibility with Apple CarPlay, which would enhance usability and safety. Approximately 8% of users have mentioned this as a desired feature to improve their experience.

I hope the developers make it CarPlay compatible for better interaction.

Routing Bugs

Some users report persistent bugs in the routing system, such as being rerouted to toll roads despite selecting to avoid them. This issue affects about 12% of users, leading to inconvenience and additional costs.

The app continually reroutes me back to toll roads even after selecting no tolls.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

TruckMap - Truck GPS Routes

TruckMap receives mixed feedback. Users appreciate its accuracy and reliability, often comparing it favorably to Garmin and McNally. However, some users report issues with app crashes, rerouting problems, and lack of updates, which can lead to frustration.

#2 RUNNER UP

Trucker Path

Trucker Path has a significant number of negative reviews, with users complaining about frequent glitches, inaccurate routing, and poor customer service. Despite its past reputation, recent updates have led to dissatisfaction among users, who find it unreliable for truck navigation.

#3 Straggler

CoPilot GPS

CoPilot GPS is criticized for its lack of compatibility with iOS updates and CarPlay, leading to user frustration. While some users find it useful for offline navigation, many report issues with routing accuracy and poor customer support, making it less favorable compared to other options.

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Nuggets

Major Highlights of the Week

CarPlay Compatibility

The app lacks integration with Apple CarPlay, limiting usability for drivers who rely on larger screens for navigation. This absence hinders the app's potential to provide a seamless and safer driving experience.

I hope developers make it work on CarPlay soon.

Inaccurate Directions

Users experience incorrect and confusing directions, including unnecessary detours and wrong turn instructions. This issue compromises the app's reliability and can lead to inefficient routing.

The app sent me on a weird route with wrong exit numbers.

App Crashes

Frequent app crashes and blackouts disrupt navigation, especially when deviating from the suggested route. This instability affects user trust and can lead to missed destinations.

The app blacks out and stops working near drop-offs.

Routing Errors

The app sometimes directs users to make U-turns or exit and re-enter highways unnecessarily. These routing errors can cause frustration and inefficiencies during trips.

It had me exit and re-enter the highway multiple times.

Voice Prompt Issues

Voice prompts are inconsistent, sometimes providing incorrect turn directions or failing to update accurately in construction zones. This inconsistency can lead to navigation errors.

The voice said left but displayed a right turn.

Address Input Challenges

Users face difficulties with address input and saving, requiring re-entry after app interruptions. This lack of functionality can be cumbersome and time-consuming.

I have to re-type addresses if the app closes.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

CarPlay Compatibility

Inaccurate Directions

Users experience incorrect and confusing directions, including unnecessary detours and wrong turn instructions. This issue compromises the app's reliability and can lead to inefficient routing.

App Crashes

Frequent app crashes and blackouts disrupt navigation, especially when deviating from the suggested route. This instability affects user trust and can lead to missed destinations.

Routing Errors

The app sometimes directs users to make U-turns or exit and re-enter highways unnecessarily. These routing errors can cause frustration and inefficiencies during trips.

Voice Prompt Issues

Voice prompts are inconsistent, sometimes providing incorrect turn directions or failing to update accurately in construction zones. This inconsistency can lead to navigation errors.

Address Input Challenges

Users face difficulties with address input and saving, requiring re-entry after app interruptions. This lack of functionality can be cumbersome and time-consuming.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app works well for avoiding low bridges but has many bugs. It continually re-routes me back to toll roads mid-trip even after selecting no tolls, and crashes mid-navigation on multiple devices.

lcocos

Recently, the app has glitches. It had me get off at an exit only to get immediately back on, and at one ramp, I was told to make a U-Turn. Deleting today and using Hammer GPS.

MarcPraxair

I’ve been using this app for a few weeks now as a commercial trucker. It would be nice to have a 1-click option to add a saved location when creating a multi-stop route. The app takes quite a while to reroute, or will even completely black out until the app is closed and reopened if the mapped route isn’t followed exactly.

kaylen.markee

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app works well for avoiding low bridges but has many bugs. It continually re-routes me back to toll roads mid-trip even after selecting no tolls, and crashes mid-navigation on multiple devices.

Candice Wu

App Store

Recently, the app has glitches. It had me get off at an exit only to get immediately back on, and at one ramp, I was told to make a U-Turn. Deleting today and using Hammer GPS.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

TruckMap - Truck GPS Routes

Top Insights This Week

Inaccurate Directions

App Crashes

Lack of CarPlay Support

Routing Bugs

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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Benchmark your company's feedback against your competitors

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