Tempcover: car & van insurance

User Experience Report

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Tempcover: car & van insurance

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of Tempcover: car & van insurance's key feedback

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Tempcover: car & van insurance
Clearcover receives high praise for its ease of use, affordability, and excellent customer service. Users appreciate the app's simplicity and the significant savings on insurance premiums. However, some users report issues with rate increases and app functionality.

#2 RUNNER UP

Cuvva
Cuvva is appreciated for its user-friendly app and the kindness of its customer service team. Users find the app easy to navigate and efficient, though there are occasional concerns about data privacy and the insurance process.

#3 Straggler

Tempcover: car & van insurance
Tempcover is noted for its quick and easy setup process, making it convenient for short-term insurance needs. While users appreciate the flexibility and comprehensive coverage, some express a desire for more product support and app features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Tempcover: car & van insurance
#1 Users Choice
Clearcover receives high praise for its ease of use, affordability, and excellent customer service. Users appreciate the app's simplicity and the significant savings on insurance premiums. However, some users report issues with rate increases and app functionality.
Cuvva
#2 Runner-up
Cuvva is appreciated for its user-friendly app and the kindness of its customer service team. Users find the app easy to navigate and efficient, though there are occasional concerns about data privacy and the insurance process.
Tempcover: car & van insurance
#3 Straggler
Tempcover is noted for its quick and easy setup process, making it convenient for short-term insurance needs. While users appreciate the flexibility and comprehensive coverage, some express a desire for more product support and app features.

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Nuggets

Major Highlights of the Week

Account Access Issues
Users face difficulties accessing their accounts due to PIN and FaceID issues, leading to frustration and prolonged resolution times. This problem is exacerbated by inadequate customer support and unresolved technical issues.
I spent ages trying to convince support that my PIN issue was genuine, and it's still unresolved after a year.
Pricing Discrepancies
There are significant discrepancies between advertised discounts and actual prices, with users reporting higher costs than competitors even after supposed discounts. This inconsistency undermines trust and leads to dissatisfaction.
I keep getting emails for 30% off, but the app only applies a 10% discount, and prices are still higher than competitors.
Security Overload
The app's security measures, such as multiple authentication steps, are perceived as excessive and cumbersome, deterring users from using the app. This complexity contrasts with the simplicity of web-based alternatives.
Too much security with phone codes and PINs; it's easier to use a password on the website.
Policy Information Errors
Users experience errors in policy details, such as incorrect vehicle information, leading to financial losses and dissatisfaction. These errors highlight a need for improved data accuracy and verification processes.
I insured my BMW but received a policy for a car I sold long ago, wasting my money.
License Recognition Problems
The app fails to recognize certain driver's license numbers, particularly from Northern Ireland, preventing users from obtaining coverage. This issue indicates a need for broader license compatibility and validation improvements.
The app doesn't recognize my Northern Ireland license number, making it impossible to get coverage.
Delayed Insurance Confirmation
There are delays in confirming insurance status online, causing uncertainty and inconvenience for users who expect immediate confirmation. This delay affects user confidence in the app's reliability.
It took 5 hours for my insurance to show online, which is not acceptable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Access Issues
Users face difficulties accessing their accounts due to PIN and FaceID issues, leading to frustration and prolonged resolution times. This problem is exacerbated by inadequate customer support and unresolved technical issues.
Pricing Discrepancies
There are significant discrepancies between advertised discounts and actual prices, with users reporting higher costs than competitors even after supposed discounts. This inconsistency undermines trust and leads to dissatisfaction.
Security Overload
The app's security measures, such as multiple authentication steps, are perceived as excessive and cumbersome, deterring users from using the app. This complexity contrasts with the simplicity of web-based alternatives.
Policy Information Errors
Users experience errors in policy details, such as incorrect vehicle information, leading to financial losses and dissatisfaction. These errors highlight a need for improved data accuracy and verification processes.
License Recognition Problems
The app fails to recognize certain driver's license numbers, particularly from Northern Ireland, preventing users from obtaining coverage. This issue indicates a need for broader license compatibility and validation improvements.
Delayed Insurance Confirmation
There are delays in confirming insurance status online, causing uncertainty and inconvenience for users who expect immediate confirmation. This delay affects user confidence in the app's reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have recently used Tempcover for a few days insurance - purchase from their web was very easy and so I thought having the app would be an easy way to view current policy and to renew in the future. It loads and logs me in. It prompts you to confirm details, but then tells you that it cannot find your account. No way to scan in the QR code you are provided with and no way to buy another policy. Largely useless.
YogiDCUK
I have used Tempcover a lot. Spent a lot of money with them. My app hasn’t worked for almost a year. For some reason it decided to start using a Pin instead of my FaceID…. So I tried to get a Pin, unsuccessfully. Finally, I got in touch with someone, it took me ages to convince them that something is genuinely wrong and it is not me just needlessly asking for a new Pin. Apparently, they were going to get back to me, from the IT department to sort out my issue. That was last year. What a joke!
Natbl11
I was looking for temp cover on my BMW … so bought 3 days cover… but after payment, they sent me an email which says that instead of BMW they insured the other car I took insurance before… and I sold it a long time ago… waste of money.. wasted 150 quid.. never using that again.
MR JuT'

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The quotes of the week

Hear from some of the most impactful users to drive changes
I have recently used Tempcover for a few days insurance - purchase from their web was very easy and so I thought having the app would be an easy way to view current policy and to renew in the future. It loads and logs me in. It prompts you to confirm details, but then tells you that it cannot find your account. No way to scan in the QR code you are provided with and no way to buy another policy. Largely useless.
Candice Wu
App Store
I have used Tempcover a lot. Spent a lot of money with them. My app hasn’t worked for almost a year. For some reason it decided to start using a Pin instead of my FaceID…. So I tried to get a Pin, unsuccessfully. Finally, I got in touch with someone, it took me ages to convince them that something is genuinely wrong and it is not me just needlessly asking for a new Pin. Apparently, they were going to get back to me, from the IT department to sort out my issue. That was last year. What a joke!
Kelly Williams
Google Play
I was looking for temp cover on my BMW … so bought 3 days cover… but after payment, they sent me an email which says that instead of BMW they insured the other car I took insurance before… and I sold it a long time ago… waste of money.. wasted 150 quid.. never using that again.
Koray Okumus
Google Play

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