Tempcover: car & van insurance
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report difficulties accessing their accounts due to issues with PINs or login methods, affecting approximately 15% of users. This problem is exacerbated by the lack of effective customer support to resolve these issues promptly.
2
A significant number of users, around 20%, express dissatisfaction with the high cost of insurance compared to competitors, despite receiving promotional discount emails that do not reflect in the actual pricing.
3
Approximately 10% of users experience technical issues with the app, such as errors during setup or when trying to purchase insurance, which hinders their ability to use the service effectively.
4
Around 8% of users are frustrated by the lack of email communication regarding policy details and reset information, which complicates their ability to manage their insurance effectively.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)