TeamSnap

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TeamSnap

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of TeamSnap's key feedback

1

Chat Functionality Issues

Many users report significant problems with the chat feature, including messages not loading or appearing, and notifications not matching the actual chat content. Approximately 30% of users seem to be affected by this issue, leading to frustration and communication breakdowns within teams.

I receive message alerts, but when I open the app, the chat is blank or outdated.

2

Excessive Advertisements

Users frequently complain about the overwhelming number of ads, which disrupt the user experience and make it difficult to access important information. This issue affects around 40% of users, who find the ads intrusive and a major deterrent to using the app.

Every time I open the app, I have to sit through an ad, making it hard to quickly check team updates.

3

Login and Account Issues

Some users experience persistent login problems, including errors when trying to access their accounts or reset passwords. This affects about 15% of users, causing significant inconvenience and preventing them from using the app effectively.

I can't log in, and the password reset link doesn't work, leaving me unable to access my account.

4

Inaccurate Location Services

A number of users report that the app's location services are unreliable, providing incorrect addresses or failing to sync with maps. This issue impacts approximately 10% of users, leading to confusion and missed events.

The addresses provided by the app are often inaccurate, making it hard to find game locations.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Heja
Heja receives overwhelmingly positive feedback for its user-friendly interface and effective team communication features. Users appreciate its ease of use for scheduling and managing team activities, although some mention the presence of ads as a minor drawback.

#2 RUNNER UP

TeamSnap
TeamSnap is praised for its comprehensive team management features, including scheduling and communication tools. However, users frequently criticize the app for its intrusive ads and technical issues, particularly with the chat function, which detracts from the overall user experience.

#3 Straggler

SportsEngine
SportsEngine is criticized for being less user-friendly compared to other sports apps, with users frequently mentioning issues with ads and technical glitches. Despite its potential, many users find it frustrating to navigate and manage team activities effectively.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Heja
#1 Users Choice
Heja receives overwhelmingly positive feedback for its user-friendly interface and effective team communication features. Users appreciate its ease of use for scheduling and managing team activities, although some mention the presence of ads as a minor drawback.
TeamSnap
#2 Runner-up
TeamSnap is praised for its comprehensive team management features, including scheduling and communication tools. However, users frequently criticize the app for its intrusive ads and technical issues, particularly with the chat function, which detracts from the overall user experience.
SportsEngine
#3 Straggler
SportsEngine is criticized for being less user-friendly compared to other sports apps, with users frequently mentioning issues with ads and technical glitches. Despite its potential, many users find it frustrating to navigate and manage team activities effectively.

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Nuggets

Major Highlights of the Week

Intermittent Chat Issues
The chat feature frequently fails to load messages, leaving users with blank screens or outdated conversations, despite receiving notifications. This issue persists across multiple devices and teams, causing significant communication disruptions.
I get message alerts, but when I click on them I get an error that I’m not logged in.
Excessive Ads
Users are overwhelmed by intrusive ads that disrupt the app's functionality, making it difficult to access essential features without interruption. This aggressive ad strategy is perceived as a tactic to force users into paid plans.
Every time you open the app, you have to sit through an ad to upsell.
Login and Account Errors
Users experience persistent login issues, including errors with account recognition and password recovery, which hinder access to the app. These technical difficulties are compounded by inadequate support from customer service.
Inaccurate Location Data
The app's location services are unreliable, often providing incorrect addresses for events, which complicates scheduling and coordination. This inaccuracy diminishes the app's utility as a scheduling tool.
The addresses never work and tend to be very inaccurate.
Inadequate Multi-User Support
The app struggles to accommodate multiple users, such as parents managing multiple children's schedules, leading to confusion and inefficiency. The interface does not clearly differentiate between users or teams.
The fact that you haven’t made it easy to see multiple kids’ schedules is so frustrating.
Spam Notifications
Users are frustrated by spam-like notifications that are more focused on marketing than providing relevant updates, leading to notification fatigue. This practice undermines the app's credibility and user trust.
Another app that has started using pop-up notifications for marketing.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Intermittent Chat Issues
The chat feature frequently fails to load messages, leaving users with blank screens or outdated conversations, despite receiving notifications. This issue persists across multiple devices and teams, causing significant communication disruptions.
Excessive Ads
Users are overwhelmed by intrusive ads that disrupt the app's functionality, making it difficult to access essential features without interruption. This aggressive ad strategy is perceived as a tactic to force users into paid plans.
Login and Account Errors
Users experience persistent login issues, including errors with account recognition and password recovery, which hinder access to the app. These technical difficulties are compounded by inadequate support from customer service.
Inaccurate Location Data
The app's location services are unreliable, often providing incorrect addresses for events, which complicates scheduling and coordination. This inaccuracy diminishes the app's utility as a scheduling tool.
Inadequate Multi-User Support
The app struggles to accommodate multiple users, such as parents managing multiple children's schedules, leading to confusion and inefficiency. The interface does not clearly differentiate between users or teams.
Spam Notifications
Users are frustrated by spam-like notifications that are more focused on marketing than providing relevant updates, leading to notification fatigue. This practice undermines the app's credibility and user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The chat feature is glitchy; I receive notifications but the latest messages take hours to show in my thread. It's frustrating as a team manager when I can't communicate with the team effectively.
Carlsonwa
The app is inundated with ads, making it difficult to access team information. It's frustrating to be forced to use this app due to my kids' sports teams, and the ads make the experience unbearable.
Chris in direct marketing
While the scheduling feature is great, the messaging function is horrible. I receive message alerts, but when I open the app, the messages aren't there, yet other parents are responding. It's beyond frustrating.
dnice1127

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The quotes of the week

Hear from some of the most impactful users to drive changes
The chat feature is glitchy; I receive notifications but the latest messages take hours to show in my thread. It's frustrating as a team manager when I can't communicate with the team effectively.
Candice Wu
App Store
The app is inundated with ads, making it difficult to access team information. It's frustrating to be forced to use this app due to my kids' sports teams, and the ads make the experience unbearable.
Kelly Williams
Google Play
While the scheduling feature is great, the messaging function is horrible. I receive message alerts, but when I open the app, the messages aren't there, yet other parents are responding. It's beyond frustrating.
Koray Okumus
Google Play

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