TeamSnap

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of TeamSnap's key feedback

Intrusive Ads

A significant number of users, approximately 40%, are frustrated with the overwhelming presence of ads, which disrupt the app's usability and make it difficult to access team information quickly. Many users feel forced to pay for an ad-free experience, which sometimes still includes ads.

The app is filled with ads that make it nearly unusable, and even after paying for the ad-free version, ads still appear.

Chat Functionality Issues

Around 30% of users report problems with the chat feature, including messages not loading, disappearing, or being delayed. This hinders effective communication within teams, which is a critical function of the app.

I receive notifications for new messages, but when I open the app, the chat is blank, making it impossible to communicate with my team.

Slow Performance

Approximately 25% of users experience slow loading times and frequent app crashes, which affect the overall user experience. This issue is particularly frustrating when trying to access time-sensitive information like game schedules.

The app takes forever to load, and I often have to restart it multiple times just to see my team's schedule.

Account and Login Problems

About 15% of users face difficulties with logging in, account recognition, and accessing team information. These issues often require users to uninstall and reinstall the app, which is inconvenient and time-consuming.

I can't log in to the app despite having an account, and it keeps asking me to request an invitation again.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Heja

Heja is praised for its user-friendly interface and effective team communication features, making it a favorite among users for organizing sports activities. However, some users express frustration with pop-up ads and the lack of certain features like calendar sync without a premium subscription.

#2 RUNNER UP

TeamSnap

TeamSnap receives mixed feedback; users appreciate its comprehensive team management features and ease of use, but many are frustrated with technical issues like app crashes, slow performance, and intrusive ads. Despite these issues, it remains popular for its organizational capabilities.

#3 Straggler

SportsEngine

SportsEngine is criticized for its overwhelming ads and poor user interface, which many find confusing and cumbersome. Users also report issues with notifications and data privacy concerns, making it less favorable compared to its competitors.

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Nuggets

Major Highlights of the Week

Ad Overload

The app is inundated with intrusive ads, including full-screen takeovers and video ads with sound, which disrupt the user experience and make navigation cumbersome. Users express frustration at being forced to watch ads before accessing essential team information.

I have to watch a 30-second ad just navigating from messages to calendar on a paid subscription!

Chat Failures

The chat feature is unreliable, with messages often failing to load or disappearing entirely, causing significant communication breakdowns within teams. Users report having to restart the app multiple times to view messages, if they appear at all.

I get notifications that there is a new chat, but when I open the app, the chat window is blank.

Android Issues

The app performs poorly on Android devices, with frequent crashes, slow loading times, and missing features compared to iOS. Users on Android experience significant delays and errors, making the app nearly unusable.

The app never loads chats the first time I open it. It takes 4-5 times of reloading and exiting the app before it does.

Subscription Confusion

Users are confused and frustrated by the subscription model, with some reporting being charged despite canceling or not receiving the promised ad-free experience. The process for managing subscriptions and understanding the benefits is unclear.

I paid for ad-free because the ads are so in your face, but after paying, I still get ads every time I go back into the app.

Customer Support Lapses

Customer support is perceived as unresponsive and ineffective, with users reporting unresolved issues and a lack of helpful guidance. Attempts to contact support often result in generic responses or no response at all.

Customer service brushes you off when you request help or to report bugs.

Feature Discrepancies

There are significant discrepancies in features between the app and web versions, as well as between iOS and Android, leading to a fragmented user experience. Users are frustrated by missing functionalities and inconsistent performance across platforms.

The app works fine, but I need sunglasses to use it. Is there no dark theme for Android?

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Overload

Chat Failures

Android Issues

Subscription Confusion

Customer Support Lapses

Feature Discrepancies

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is really good at coordination and keeping the team organized. I wish in the chat there was an edit/delete function. Also wish you could share attachments in the chat room. Would have 5 star review with these features.

Ladynuke

The app allows a user to subscribe to the calendar of a team, and will sync/add the scheduled events of the team directly onto the subscriber’s calendar on their iPhone - this feature is great! The problem is that an event has a reminder/alert at the time of the event - not before the event. Neither the manager/coach scheduling the event nor the subscriber have the ability to set an alert 1 or 2 hours before the scheduled event.

MOH525

Quite literally the most frustrating app experience I’ve ever had. I’m team manager so it’s important that I can send and receive chat messages to the team. Chat is only accessible through the app (not web interface) and it CONSTANTLY will not update to allow me to read or send messages.

Carlsonwa

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

TeamSnap

Top Insights This Week

Intrusive Ads

Chat Functionality Issues

Slow Performance

Account and Login Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts