TeamSnap

User Experience Report

Week of May 27th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of TeamSnap's key feedback

Intrusive Ads

Many users find the ads in the app to be highly intrusive and disruptive, with some even reporting that ads make the app unusable at times. Approximately 40% of users mention issues with ads, indicating a significant impact on user experience.

The app is filled with ads that pop up and make it difficult to use, especially when trying to quickly check game details.

Chat Functionality Issues

Users frequently report problems with the chat feature, including messages not loading or disappearing, which hinders effective team communication. This issue affects about 30% of users, making it a common complaint.

I get notifications for new messages, but when I open the app, the chat is blank and doesn't load.

Login and Account Access Problems

A number of users experience difficulties logging in or accessing their accounts, often leading to missed team updates and frustration. This issue seems to affect around 20% of users.

I can't log in to the app despite having an account, and it keeps asking me to request an invitation.

Slow Performance and Crashes

The app is reported to be slow and prone to crashes, especially on Android devices, which affects the overall usability. Approximately 25% of users mention performance issues, indicating a need for optimization.

The app is very slow to load and often crashes, making it hard to use during games.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Heja

Heja is praised for its simplicity and effectiveness in managing team communications and schedules. Users appreciate its user-friendly interface and the ability to track attendance and communicate easily with team members. However, some users have reported issues with ads and occasional bugs.

#2 RUNNER UP

SportsEngine

SportsEngine is generally well-received for its functionality in managing multiple team schedules and communications. Users find it easy to use and appreciate its integration with other platforms. However, there are complaints about intrusive ads and some technical glitches that affect user experience.

#3 Straggler

TeamSnap

TeamSnap receives mixed feedback, with users appreciating its organizational features and ease of use for team management. However, many users are frustrated with the intrusive ads, frequent crashes, and issues with notifications and chat functionalities. The app's monetization strategies, including ads and premium features, are a significant point of contention.

Nuggets

Major Highlights of the Week

Intrusive Ads

The app's excessive and disruptive ads significantly hinder user experience, making it nearly unusable at times. Users are frustrated by full-screen ads that interrupt navigation and demand attention before accessing essential features.

The app is filled with intrusive ads that make it unusable, especially when trying to quickly check game details.

Chat Issues

The chat functionality is unreliable, with messages often failing to load or disappearing, causing communication breakdowns. Users report frequent delays and errors in accessing team chats, impacting timely information sharing.

Chat messages rarely load, leaving me unable to communicate with my team effectively.

Users face persistent login issues, including being unable to access accounts or switch between multiple accounts without reinstalling the app. This creates significant barriers to app usability and frustrates users who need seamless access.

I have to uninstall and reinstall the app every time I want to switch accounts, which is incredibly inconvenient.

Notification Glitches

The app's notification system is flawed, with users receiving phantom notifications or missing important alerts. This inconsistency leads to missed communications and undermines the app's reliability for timely updates.

I keep getting notifications for messages that don't exist, making it hard to trust the app's alerts.

Platform Disparity

There is a noticeable disparity in app performance between iOS and Android, with Android users experiencing more bugs and slower performance. This inconsistency affects user satisfaction and app reliability across different devices.

The app works fine on iOS, but on Android, it's slow and full of bugs, making it frustrating to use.

Subscription Confusion

The app's subscription model is confusing, with users unclear about what features are included and frustrated by persistent upsell prompts. This lack of clarity leads to dissatisfaction and perceptions of a 'money grab' approach.

I paid for a subscription, but I'm still bombarded with ads and upsell prompts, which feels like a money grab.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Intrusive Ads

Chat Issues

Notification Glitches

Platform Disparity

Subscription Confusion

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has some good features to help teams communicate, but the ads are intrusive and make it unusable at times. Get rid of the ads or don’t allow ads that interrupt what I have come to TS for and it is much better experience.

prosperuser

Week of May 27th, 2025

I hate how the app tries relentlessly to get you to pay for a premium version. Sometimes when I open it the app has a subscription highlighted and I could easily click through and accidentally sign up for something. Game changes is way better.

Jrowan0007

Week of May 27th, 2025

The app is good, but the adds they put on make noise. Can't tell you how many times I'm in a meeting and a random add from TeamSnap starts making noise.

A Google user

Week of May 27th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app is good, but the adds they put on make noise. Can't tell you how many times I'm in a meeting and a random add from TeamSnap starts making noise.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience management platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

TeamSnap

Top Insights This Week

Intrusive Ads

Chat Functionality Issues

Login and Account Access Problems

Slow Performance and Crashes

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience management platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts