Taptap Send: Money Transfer

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Taptap Send: Money Transfer's key feedback

Account Blocking

A significant issue is the blocking of user accounts without adequate resolution or communication, affecting approximately 10% of users. This leads to frustration as users feel unsupported and unable to resolve their issues effectively.

My account was blocked for security reasons, and despite providing proof, customer service said it can no longer be used.

Transaction Delays

Users experience frequent delays in transaction processing, with money often stuck 'in progress' for extended periods, impacting around 15% of users. This is particularly frustrating during emergencies when timely transfers are crucial.

My transaction keeps delaying and processing over a day, and support didn't cancel it.

Unexpected Fees

The introduction of unexpected fees has disappointed many users, with about 20% expressing dissatisfaction over the lack of prior notice and the perception of hidden charges.

It used to be free to send money, but suddenly they started charging fees without any notice or explanation.

Poor Customer Support

Users report inadequate customer support, especially for international users, with around 12% finding it difficult to get help without incurring high international call charges.

Once you leave the country your currency belongs to, they offer no proper customer support, and you end up paying a huge amount just to fix or cancel a transfer.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Revolut

Revolut receives overwhelmingly positive feedback for its ease of use, excellent exchange rates, and comprehensive features, making it a favorite for frequent travelers and those dealing with multiple currencies. Users appreciate its seamless transactions and the ability to manage finances efficiently, although some note difficulties in reaching customer support.

#2 RUNNER UP

WorldRemit

WorldRemit is praised for its fast and reliable service, with many users highlighting its convenience and efficiency in transferring money quickly. However, some users have reported issues with delayed transactions and inadequate customer support, which can be frustrating during urgent transfers.

#3 Straggler

Taptap Send: Money Transfer

Taptap Send receives mixed feedback; while many users commend its fast transfers, good exchange rates, and ease of use, others express frustration over recent fee introductions, transaction delays, and poor customer support, especially for international users.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Account Blocking

Users face account suspensions after reporting scams or issues, with little recourse or empathy from customer support. This approach to security concerns can alienate users who seek assistance.

After reporting a scam, my account was blocked instead of receiving help.

Unexpected Fees

The introduction of fees without prior notice has frustrated long-time users who were accustomed to free transactions. This sudden change in pricing strategy can lead to customer churn.

I used to send money for free, but now there's a fee without any warning.

Delayed Transactions

Transactions often remain 'in progress' for extended periods, causing inconvenience and frustration, especially during emergencies. This delay undermines the app's promise of fast transfers.

My transaction was stuck 'in progress' for days during an emergency.

Verification Issues

New users experience account suspensions even after completing verification, leading to distrust and dissatisfaction. This inconsistency in the onboarding process can deter potential customers.

Despite verifying my account, it was suspended on my first transaction.

Customer Support Gaps

International users struggle with inadequate customer support, facing high costs for international calls and limited communication channels. This lack of accessible support can erode trust.

I couldn't reach support without incurring expensive international call charges.

Promo Code Problems

Users encounter issues with promo codes being removed during transactions, leading to dissatisfaction with promotional offers. This technical glitch can diminish the perceived value of promotions.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Blocking

Users face account suspensions after reporting scams or issues, with little recourse or empathy from customer support. This approach to security concerns can alienate users who seek assistance.

Unexpected Fees

The introduction of fees without prior notice has frustrated long-time users who were accustomed to free transactions. This sudden change in pricing strategy can lead to customer churn.

Delayed Transactions

Transactions often remain 'in progress' for extended periods, causing inconvenience and frustration, especially during emergencies. This delay undermines the app's promise of fast transfers.

Verification Issues

New users experience account suspensions even after completing verification, leading to distrust and dissatisfaction. This inconsistency in the onboarding process can deter potential customers.

Customer Support Gaps

International users struggle with inadequate customer support, facing high costs for international calls and limited communication channels. This lack of accessible support can erode trust.

Promo Code Problems

Users encounter issues with promo codes being removed during transactions, leading to dissatisfaction with promotional offers. This technical glitch can diminish the perceived value of promotions.

Quotes of the week

Hear from some of the most impactful users to drive changes

I reported a scam issue, and instead of helping, Taptap blocked my account. It seems they lack empathy and customer support is unresponsive.

Overseas Pakistani1

I used to love Taptap for its free transfers, but now they charge fees without notice. It feels like a scam, and customer support is weak.

Sumon_007

I tried transferring money to Jordan twice, but both times the transfer failed despite correct details. It was a waste of time, and I had to use another app.

Assaf_95

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

I reported a scam issue, and instead of helping, Taptap blocked my account. It seems they lack empathy and customer support is unresponsive.

Candice Wu

App Store

I used to love Taptap for its free transfers, but now they charge fees without notice. It feels like a scam, and customer support is weak.

Kelly Williams

Google Play

I tried transferring money to Jordan twice, but both times the transfer failed despite correct details. It was a waste of time, and I had to use another app.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Taptap Send: Money Transfer

Top Insights This Week

Account Blocking

Transaction Delays

Unexpected Fees

Poor Customer Support

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts