TP-Link Tapo

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

TP-Link Tapo

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of TP-Link Tapo's key feedback

1

Configuration Issues

Some users experience difficulties configuring new devices, particularly with the iOS version of the app. Approximately 5% of users report issues during the setup process, often encountering errors like 'Something Went Wrong.'

The app fails to configure my new smart plug, showing an error at the end of the setup process.

2

App Size Concerns

A notable concern among users is the large size of the Tapo app, which can exceed 1GB. This issue affects around 3% of users, who find the app's size excessive for its functionality, especially on devices with limited storage.

The app is nearly 1GB, which is too large for controlling smart devices.

3

Network Compatibility

Some users face compatibility issues with certain internet providers, leading to connectivity problems with Tapo devices. Approximately 2% of users report that their devices do not support specific internet services, causing frustration.

My Tapo cameras don't work with my new internet provider, which is disappointing.

4

Person Detection Limitations

The person detection feature on Tapo cameras does not function effectively at night, as reported by about 2% of users. This limitation reduces the reliability of the cameras for nighttime security monitoring.

Person detection doesn't work at night, only during the day.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TP-Link Tapo
TP-Link Tapo receives high praise for its ease of use, affordability, and effective smart home integration. Users appreciate the simplicity and reliability of the Tapo app and devices, although some have experienced connectivity issues with certain internet providers and concerns about app size.

#2 RUNNER UP

Google Home
Google Home has received mixed feedback, with users expressing frustration over recent updates that have degraded app performance and usability. Many users report issues with connectivity and app functionality, particularly after the integration of Nest products, leading to dissatisfaction despite the app's potential.

#3 Straggler

Amazon Alexa
Amazon Alexa faces criticism for frequent connectivity issues and intrusive ads, which detract from its functionality. Users are frustrated with the app's complexity and glitches, although some still find it useful for smart home management when it works properly.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
TP-Link Tapo
#1 Users Choice
TP-Link Tapo receives high praise for its ease of use, affordability, and effective smart home integration. Users appreciate the simplicity and reliability of the Tapo app and devices, although some have experienced connectivity issues with certain internet providers and concerns about app size.
Google Home
#2 Runner-up
Google Home has received mixed feedback, with users expressing frustration over recent updates that have degraded app performance and usability. Many users report issues with connectivity and app functionality, particularly after the integration of Nest products, leading to dissatisfaction despite the app's potential.
Amazon Alexa
#3 Straggler
Amazon Alexa faces criticism for frequent connectivity issues and intrusive ads, which detract from its functionality. Users are frustrated with the app's complexity and glitches, although some still find it useful for smart home management when it works properly.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Configuration Failure
The app fails to configure new Kasa smart plugs, displaying an error message at the final step, although the Android version works fine. This issue suggests a potential compatibility or software bug in the iOS version of the app.
The app fails to configure my new Kasa smart plug, showing 'Something Went Wrong' at the end.
Network Compatibility
Tapo cameras do not support certain internet providers, causing connectivity issues for users who switch ISPs. This limitation highlights a need for broader network compatibility to enhance user experience.
App Size Concerns
The app's large size, approaching one GB, is seen as excessive and inefficient for a smart device controller, indicating poor app architecture. This bloat can deter users with limited storage capacity.
The app is nearly one GB, which is unacceptable for controlling smart devices.
Nighttime Detection
Person detection fails to work at nighttime, although it functions correctly during the day, indicating a potential flaw in the camera's detection algorithm. This inconsistency can undermine the reliability of security features.
Person detection doesn't work at night, only during the day.
Widget Malfunction
The iOS widget fails to update device status accurately, showing incorrect information about device states. This issue suggests a synchronization problem between the app and its widget.
The iOS widget shows lights as on when they're off in the app.
Connection Instability
The app frequently displays 'Network is unstable' errors when accessing doorbell recordings, despite other cameras working fine. This suggests a specific issue with the doorbell's network handling.
The doorbell constantly shows 'Network is unstable' when playing recordings.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Configuration Failure
The app fails to configure new Kasa smart plugs, displaying an error message at the final step, although the Android version works fine. This issue suggests a potential compatibility or software bug in the iOS version of the app.
Network Compatibility
Tapo cameras do not support certain internet providers, causing connectivity issues for users who switch ISPs. This limitation highlights a need for broader network compatibility to enhance user experience.
App Size Concerns
The app's large size, approaching one GB, is seen as excessive and inefficient for a smart device controller, indicating poor app architecture. This bloat can deter users with limited storage capacity.
Nighttime Detection
Person detection fails to work at nighttime, although it functions correctly during the day, indicating a potential flaw in the camera's detection algorithm. This inconsistency can undermine the reliability of security features.
Widget Malfunction
The iOS widget fails to update device status accurately, showing incorrect information about device states. This issue suggests a synchronization problem between the app and its widget.
Connection Instability
The app frequently displays 'Network is unstable' errors when accessing doorbell recordings, despite other cameras working fine. This suggests a specific issue with the doorbell's network handling.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app was easy to install on my phone, and the camera quality appears to be clear. It’s reassuring to see such user-friendly features that make the experience smoother.
Niva10
App does not work when trying to configure a new Kasa smart plug. Gets all the way to the end and then says, 'Something Went Wrong.' Works fine with Android version of app. Same issue with the Kasa app.
LVTX25
I’ve only used it about a week with 14 devices online. I’ve had other systems but Tapo beats them hands down. Simple, economical, effective. What more could you ask for.
Happy Tapo

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app was easy to install on my phone, and the camera quality appears to be clear. It’s reassuring to see such user-friendly features that make the experience smoother.
Candice Wu
App Store
App does not work when trying to configure a new Kasa smart plug. Gets all the way to the end and then says, 'Something Went Wrong.' Works fine with Android version of app. Same issue with the Kasa app.
Kelly Williams
Google Play
I’ve only used it about a week with 14 devices online. I’ve had other systems but Tapo beats them hands down. Simple, economical, effective. What more could you ask for.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.